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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77056 Views

28 replies

0 likes

  • 77056 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95327 Views

9 replies

2 likes

Account
Login
  • 95327 Views
  • 9 replies
  • 2 likes

Superuser Contribution Says you r offline please go online to connect

I opened the app and I was logged out. When logging back in it says I am offline and I must go online in order to log in. But I can't go online because I am not logged in. But I can't log in because it says I am offline. This has happened a bunch bef...

Regular

I opened the app and I was logged out. When logging back in it says I am offline and I must go online in order to log in. But I can't go online because I am not logged in. But I can't log in because ...

Daisy

Spotify Legend

1416 Views

8 replies

0 likes

Account
  • 1416 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Playlist eliminada

Hola!He perdido mi playlist "CURRO"No se que ha pasado pero un día ya no estaba en mis playlistsAlguien puede ayudarme a recuperarla? Tambien las tenia descargadas ya que soy premium pero no hay manera de encontrarla... Usuario: carlospamplona Gracia...

Newbie

    Hola! He perdido mi playlist "CURRO" No se que ha pasado pero un día ya no estaba en mis playlists Alguien puede ayudarme a recuperarla? Tambien las tenia descargadas ya que soy pr...

Jemi

Spotify Legend

648 Views

2 replies

0 likes

Premium
  • 648 Views
  • 2 replies
  • 0 likes

Someone else is using my account

PlanPremiumCountry Germany My Question or Issue Hi guys, it seems that some one else is using my account. Evertime I check there are some new playlists that I'm following, though I never listened to them or even saw them. I am logging in with my Face...

Visitor

  Plan Premium Country  Germany  My Question or Issue   Hi guys,   it seems that some one else is using my account. Evertime I check there are some new playlists tha...

Josiah_Laurens

Music Fan

752 Views

3 replies

0 likes

Account
Login
Security
  • 752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me hicieron un cobro doble en mi tarjeta de debito

Hola buenas tardes alguien me podria dar apoyoo con Spotify Me Hizo un cargo doble en mi Tarjeta de debito y quiero solucion A Este Problema, que me regresen mi dinero trato de Hacer contacto con soporte tecnico de spotify Pero nisiquiera responden m...

Casual Listener

Hola buenas tardes alguien me podria dar apoyoo con Spotify Me Hizo un cargo doble en mi Tarjeta de debito y quiero solucion A Este Problema, que me regresen mi dinero trato de Hacer contacto con sop...

Jemi

Spotify Legend

38841 Views

26 replies

15 likes

Other
  • 38841 Views
  • 26 replies
  • 15 likes

Superuser Contribution How are streams counted?

I'm following a very small artist who's just starting out and I want to support his music career. He just released his first song over a week ago I think, and I want to help. For two days now, I have been streaming his music pretty much nonstop on re...

Casual Listener

I'm following a very small artist who's just starting out and I want to support his music career. He just released his first song over a week ago I think, and I want to help. For two days now, I have...

Jemi

Spotify Legend

46114 Views

5 replies

2 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 46114 Views
  • 5 replies
  • 2 likes

Superuser Contribution Cannot login through Facebook after changing email on facebook

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Hi all, I changed my email on facebook and I think this is causing some problems with Spotify/Hulu. I cannot login through facebook, even though the facebook...

Visitor

Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  Hi all,  I changed my email on facebook and I think this is ...

Jemi

Spotify Legend

459 Views

1 replies

0 likes

Account
Login
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Serbia

HelloI am from Norway and have a friend in Serbia.It is not possible to have an account for serbians.Is it OK and a solution that I make an account, pay for it and so he uses it with my details.So can he pay me the monthly amount .guntun63

Newbie

Hello I am from Norway and have a friend in Serbia. It is not possible to have an account for serbians. Is it OK and a solution that I make an account, pay for it and so he uses it with my details...

Jemi

Spotify Legend

1419 Views

1 replies

0 likes

Account
  • 1419 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant search artists or songs

Hello, when I go under search to search for an artist or a song that are on spotify I get a message that says ' no offline results found go online to search million of songs' but when I go on my settings it shows that iam online. This is a new issue ...

Casual Listener

Hello, when I go under search to search for an artist or a song that are on spotify I get a message that says ' no offline results found go online to search million of songs' but when I go on my sett...

Jemi

Spotify Legend

13431 Views

5 replies

1 likes

Account
  • 13431 Views
  • 5 replies
  • 1 likes

Superuser Contribution I Don't Want to Listen to These Crude Ads!

PlanFreeCountryUS DeviceChromebookOperating SystemChrome OSMy Question or Issue/complaint I listen to Spotify almost daily and am fine to listen to most of the ads. But recently I have noticed that there are a few ads that use crude words and/or othe...

Visitor

Plan Free Country US  Device Chromebook Operating System Chrome OS My Question or Issue/complaint  I listen to Spotify almost daily and am fine to listen to most of the ads. But re...

Jemi

Spotify Legend

766 Views

2 replies

0 likes

  • 766 Views
  • 2 replies
  • 0 likes

Paying for an account I do not own!

I just created this account to be able to post here. But I am getting text messages from Spotify to my phone saying that I have been charged for the monthly fee (P149). This has already happened twice. Is there any way to cancel the subscription? I d...

Casual Listener

I just created this account to be able to post here. But I am getting text messages from Spotify to my phone saying that I have been charged for the monthly fee (P149). This has already happened twic...

Jose_M

Spotify Star

708 Views

3 replies

1 likes

Account
Security
Subscription
  • 708 Views
  • 3 replies
  • 1 likes

Streams decreasing

Hey guys, I am a certified Spotify artist, I have recently released my first single House of Stone, my name is Angus Legg. I am wondering as to why overnight my streams gave decreased by over 200? If anyone could help me with this that would be amazi...

Newbie

Hey guys,   I am a certified Spotify artist, I have recently released my first single House of Stone, my name is Angus Legg.   I am wondering as to why overnight my streams gave decreas...

jsannn

Community Legend

1758 Views

1 replies

0 likes

Account
  • 1758 Views
  • 1 replies
  • 0 likes

Solved!! How to kick out a thief using my account?

Hi! So a mobilephone was stolen like 6 months ago, and since then the thief has had access to my spotify account. I have tried changing the password 3-4 times, I have "logged out all devices" or whatever, also like 3-4 times. BUT it does NOT work. Th...

Casual Listener

  Hi!  So  a mobilephone was stolen like 6 months ago, and since then the thief has had access to my spotify account. I have tried changing the password 3-4 times, I have...

Jose_M

Spotify Star

1970 Views

5 replies

1 likes

Account
Subscription
  • 1970 Views
  • 5 replies
  • 1 likes

Help Iv'e Been Hacked

PremiumCountry USA Device(iPhone 7+)Operating System(iOS 10) My Question or Issue Ok so my account is being used by another person in chrome web browser except that its not me. I've tried logging out on all open browsers and changed my password but i...

Newbie

Premium Country  USA  Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue  Ok so my account is being used by another person in chrome web browser except t...

Josiah_Laurens

Music Fan

422 Views

1 replies

0 likes

Security
  • 422 Views
  • 1 replies
  • 0 likes

Login

Free PlanFree/PremiumCountry i phone 7 Question or Issue I am a Starbucks partner and everytime I try to log in to my premium it says something went wrong and to try again later. How do I fix this ?

Casual Listener

Free Plan Free/Premium Country  i phone 7   Question or Issue  I am a Starbucks partner and everytime I try to log in to my premium it says something went wrong and to try again ...

Billy-J

Spotify Star

633 Views

3 replies

0 likes

Login
  • 633 Views
  • 3 replies
  • 0 likes

Solved!! Two account on the same email

PlanFree/PremiumCountry My Question or Issue Hi, i have two accounts on my email and want to close one of them because the one that i dont use is blockning the one i use. I was logged in with account 1 on the app and suddenly it had changed to accoun...

Visitor

Plan Free/Premium Country   My Question or Issue   Hi, i have two accounts on my email and want to close one of them because the one that i dont use is blockning the one i use. I was l...

Keanu_C

Community Legend

707 Views

1 replies

0 likes

Account
  • 707 Views
  • 1 replies
  • 0 likes

Two Accounts

PlanPremiumCountryAustralia DeviceiPhone SEOperating SystemWindows 10 Hi,I have an issue where I have two accounts. One I made using login through facebook which has premium.(1)The other I made before making the facebook spotify account (2).I was try...

Visitor

Plan Premium Country Australia   Device iPhone SE Operating System Windows 10   Hi, I have an issue where I have two accounts. One I made using login through facebook which has...

Keanu_C

Community Legend

721 Views

1 replies

1 likes

Account
  • 721 Views
  • 1 replies
  • 1 likes

Can’t Log in on the App, but okay on Web

PlanPremiumCountry PhilippinesDevice(iPhone8Operating SystemiOS 11 My Question or Issue I’ve accidentally deleted spotify mobile app, and got it re-installed from the App Store. But I can’t log in using my user name or email with my password, which i...

Newbie

  Plan Premium Country  Philippines Device (iPhone8 Operating System iOS 11   My Question or Issue  I’ve accidentally deleted spotify mobile app, and got it re-installe...

Billy-J

Spotify Star

433 Views

1 replies

0 likes

Free
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Topic

 Topic description

Casual Listener

  Topic description

Billy-J

Spotify Star

14654 Views

1 replies

0 likes

Account
  • 14654 Views
  • 1 replies
  • 0 likes

Does the student deal for Hulu apply to the family plan?

Family PlanPremiumUSA DeviceiPhone 7; Macbook Pro early 2011Operating SystemiOS 11.4.1; Version 10.13.6 Hi, I'm a high school student and I'm part of a family plan. I was wondering whether the Hulu deal that comes with being a college student can be ...

Newbie

Family Plan Premium USA   Device iPhone 7; Macbook Pro early 2011 Operating System iOS 11.4.1; Version 10.13.6   Hi, I'm a high school student and I'm part of a family plan. I...

Nico

Community Legend

372 Views

1 replies

0 likes

Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Please improve edit functionality of account / profile site

PlanFree/PremiumCountryWorldwideDeviceAllOperating SystemAll My Question or IssueI'd wish to get more edit functionality on my profile page.My main question is how difficult it is to add an edit function for the profile name. I don't mean the auto-ge...

Visitor

Plan Free/Premium Country Worldwide Device All Operating System All   My Question or Issue I'd wish to get more edit functionality on my profile page. My main question is how difficul...

Jose_M

Spotify Star

832 Views

1 replies

1 likes

Account
  • 832 Views
  • 1 replies
  • 1 likes