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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82865 Views

29 replies

0 likes

  • 82865 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103706 Views

10 replies

3 likes

Account
Login
  • 103706 Views
  • 10 replies
  • 3 likes

Superuser Contribution Spotify to Chromecast audio paused casting problem.

Hello.Have a premium account as you can see on my account. Having a problem with spotify stoping music frequently when I cast to Chromecast audio. Has seen in the forum that many have had or still have this problem. Uses a Samsung Galaxy A3 and two d...

Regular

 Hello. Have a premium account as you can see on my account.   Having a problem with spotify stoping music frequently when I cast to Chromecast audio. Has seen in the forum that many...

Jerik2

Regular

1177 Views

5 replies

0 likes

Premium
  • 1177 Views
  • 5 replies
  • 0 likes

Superuser Contribution I want to switch family to get premium

PlanFree/PremiumCountry SwedenDeviceIphone 6s, ComputerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I woukd like to change my membership and join another family who has premium but it says that i can't do it. It says t...

Casual Listener

Plan Free/Premium Country  Sweden Device Iphone 6s, Computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I woukd like to change my m...

Jemi

Spotify Legend

553 Views

3 replies

0 likes

Premium
  • 553 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can’t login into my premium account!! ))):

Plan Free Device (iPhone 7) Operating System (iOS 10) My Question or Issue I am using this account just to ask my question. So there is a very strange problem with my premium account. One day when I turned on the app I was logged off (I don’t know wh...

Visitor

  Plan Free Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I am using this account just to ask my question.  So there is a very strange problem ...

Jemi

Spotify Legend

1004 Views

3 replies

0 likes

Account
Login
Premium
  • 1004 Views
  • 3 replies
  • 0 likes

Superuser Contribution charged for a cancelled subscription

PlanFreeCountry England DeviceIPhone 7+Operating SystemiOS 11 My Question or Issue A couple of months ago (late June) I purchased the 3 months of Spotify premium for £9.99. Shortly after I cancelled it ( so I don’t get charged again after the three m...

Casual Listener

Plan Free Country  England  Device IPhone 7+ Operating System iOS 11   My Question or Issue  A couple of months ago (late June) I purchased the 3 months of Spotify premi...

Jemi

Spotify Legend

1240 Views

5 replies

0 likes

Account
Login
Premium
Subscription
  • 1240 Views
  • 5 replies
  • 0 likes

Superuser Contribution Says you r offline please go online to connect

I opened the app and I was logged out. When logging back in it says I am offline and I must go online in order to log in. But I can't go online because I am not logged in. But I can't log in because it says I am offline. This has happened a bunch bef...

Regular

I opened the app and I was logged out. When logging back in it says I am offline and I must go online in order to log in. But I can't go online because I am not logged in. But I can't log in because ...

Daisy

Spotify Legend

1459 Views

8 replies

0 likes

Account
  • 1459 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Playlist eliminada

Hola!He perdido mi playlist "CURRO"No se que ha pasado pero un día ya no estaba en mis playlistsAlguien puede ayudarme a recuperarla? Tambien las tenia descargadas ya que soy premium pero no hay manera de encontrarla... Usuario: carlospamplona Gracia...

Newbie

    Hola! He perdido mi playlist "CURRO" No se que ha pasado pero un día ya no estaba en mis playlists Alguien puede ayudarme a recuperarla? Tambien las tenia descargadas ya que soy pr...

Jemi

Spotify Legend

663 Views

2 replies

0 likes

Premium
  • 663 Views
  • 2 replies
  • 0 likes

Someone else is using my account

PlanPremiumCountry Germany My Question or Issue Hi guys, it seems that some one else is using my account. Evertime I check there are some new playlists that I'm following, though I never listened to them or even saw them. I am logging in with my Face...

Visitor

  Plan Premium Country  Germany  My Question or Issue   Hi guys,   it seems that some one else is using my account. Evertime I check there are some new playlists tha...

Josiah_Laurens

Music Fan

767 Views

3 replies

0 likes

Account
Login
Security
  • 767 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me hicieron un cobro doble en mi tarjeta de debito

Hola buenas tardes alguien me podria dar apoyoo con Spotify Me Hizo un cargo doble en mi Tarjeta de debito y quiero solucion A Este Problema, que me regresen mi dinero trato de Hacer contacto con soporte tecnico de spotify Pero nisiquiera responden m...

Casual Listener

Hola buenas tardes alguien me podria dar apoyoo con Spotify Me Hizo un cargo doble en mi Tarjeta de debito y quiero solucion A Este Problema, que me regresen mi dinero trato de Hacer contacto con sop...

Jemi

Spotify Legend

39093 Views

26 replies

15 likes

Other
  • 39093 Views
  • 26 replies
  • 15 likes

Superuser Contribution How are streams counted?

I'm following a very small artist who's just starting out and I want to support his music career. He just released his first song over a week ago I think, and I want to help. For two days now, I have been streaming his music pretty much nonstop on re...

Casual Listener

I'm following a very small artist who's just starting out and I want to support his music career. He just released his first song over a week ago I think, and I want to help. For two days now, I have...

Jemi

Spotify Legend

46297 Views

5 replies

2 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 46297 Views
  • 5 replies
  • 2 likes

Superuser Contribution Cannot login through Facebook after changing email on facebook

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Hi all, I changed my email on facebook and I think this is causing some problems with Spotify/Hulu. I cannot login through facebook, even though the facebook...

Visitor

Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  Hi all,  I changed my email on facebook and I think this is ...

Jemi

Spotify Legend

468 Views

1 replies

0 likes

Account
Login
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Serbia

HelloI am from Norway and have a friend in Serbia.It is not possible to have an account for serbians.Is it OK and a solution that I make an account, pay for it and so he uses it with my details.So can he pay me the monthly amount .guntun63

Newbie

Hello I am from Norway and have a friend in Serbia. It is not possible to have an account for serbians. Is it OK and a solution that I make an account, pay for it and so he uses it with my details...

Jemi

Spotify Legend

1450 Views

1 replies

0 likes

Account
  • 1450 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant search artists or songs

Hello, when I go under search to search for an artist or a song that are on spotify I get a message that says ' no offline results found go online to search million of songs' but when I go on my settings it shows that iam online. This is a new issue ...

Casual Listener

Hello, when I go under search to search for an artist or a song that are on spotify I get a message that says ' no offline results found go online to search million of songs' but when I go on my sett...

Jemi

Spotify Legend

13506 Views

5 replies

1 likes

Account
  • 13506 Views
  • 5 replies
  • 1 likes

Superuser Contribution I Don't Want to Listen to These Crude Ads!

PlanFreeCountryUS DeviceChromebookOperating SystemChrome OSMy Question or Issue/complaint I listen to Spotify almost daily and am fine to listen to most of the ads. But recently I have noticed that there are a few ads that use crude words and/or othe...

Visitor

Plan Free Country US  Device Chromebook Operating System Chrome OS My Question or Issue/complaint  I listen to Spotify almost daily and am fine to listen to most of the ads. But re...

Jemi

Spotify Legend

785 Views

2 replies

0 likes

  • 785 Views
  • 2 replies
  • 0 likes

Paying for an account I do not own!

I just created this account to be able to post here. But I am getting text messages from Spotify to my phone saying that I have been charged for the monthly fee (P149). This has already happened twice. Is there any way to cancel the subscription? I d...

Casual Listener

I just created this account to be able to post here. But I am getting text messages from Spotify to my phone saying that I have been charged for the monthly fee (P149). This has already happened twic...

Jose_M

Spotify Star

730 Views

3 replies

1 likes

Account
Security
Subscription
  • 730 Views
  • 3 replies
  • 1 likes

Streams decreasing

Hey guys, I am a certified Spotify artist, I have recently released my first single House of Stone, my name is Angus Legg. I am wondering as to why overnight my streams gave decreased by over 200? If anyone could help me with this that would be amazi...

Newbie

Hey guys,   I am a certified Spotify artist, I have recently released my first single House of Stone, my name is Angus Legg.   I am wondering as to why overnight my streams gave decreas...

jsannn

Community Legend

1774 Views

1 replies

0 likes

Account
  • 1774 Views
  • 1 replies
  • 0 likes

Solved!! How to kick out a thief using my account?

Hi! So a mobilephone was stolen like 6 months ago, and since then the thief has had access to my spotify account. I have tried changing the password 3-4 times, I have "logged out all devices" or whatever, also like 3-4 times. BUT it does NOT work. Th...

Casual Listener

  Hi!  So  a mobilephone was stolen like 6 months ago, and since then the thief has had access to my spotify account. I have tried changing the password 3-4 times, I have...

Jose_M

Spotify Star

2003 Views

5 replies

1 likes

Account
Subscription
  • 2003 Views
  • 5 replies
  • 1 likes

Help Iv'e Been Hacked

PremiumCountry USA Device(iPhone 7+)Operating System(iOS 10) My Question or Issue Ok so my account is being used by another person in chrome web browser except that its not me. I've tried logging out on all open browsers and changed my password but i...

Newbie

Premium Country  USA  Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue  Ok so my account is being used by another person in chrome web browser except t...

Josiah_Laurens

Music Fan

432 Views

1 replies

0 likes

Security
  • 432 Views
  • 1 replies
  • 0 likes

Login

Free PlanFree/PremiumCountry i phone 7 Question or Issue I am a Starbucks partner and everytime I try to log in to my premium it says something went wrong and to try again later. How do I fix this ?

Casual Listener

Free Plan Free/Premium Country  i phone 7   Question or Issue  I am a Starbucks partner and everytime I try to log in to my premium it says something went wrong and to try again ...

Billy-J

Spotify Star

653 Views

3 replies

0 likes

Login
  • 653 Views
  • 3 replies
  • 0 likes

Solved!! Two account on the same email

PlanFree/PremiumCountry My Question or Issue Hi, i have two accounts on my email and want to close one of them because the one that i dont use is blockning the one i use. I was logged in with account 1 on the app and suddenly it had changed to accoun...

Visitor

Plan Free/Premium Country   My Question or Issue   Hi, i have two accounts on my email and want to close one of them because the one that i dont use is blockning the one i use. I was l...

Keanu_C

Community Legend

725 Views

1 replies

0 likes

Account
  • 725 Views
  • 1 replies
  • 0 likes

Two Accounts

PlanPremiumCountryAustralia DeviceiPhone SEOperating SystemWindows 10 Hi,I have an issue where I have two accounts. One I made using login through facebook which has premium.(1)The other I made before making the facebook spotify account (2).I was try...

Visitor

Plan Premium Country Australia   Device iPhone SE Operating System Windows 10   Hi, I have an issue where I have two accounts. One I made using login through facebook which has...

Keanu_C

Community Legend

736 Views

1 replies

1 likes

Account
  • 736 Views
  • 1 replies
  • 1 likes