Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351110 Views
  • 901 replies
  • 105 likes
  • Account
  • 351110 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1151982 Views
  • 119 replies
  • 110 likes
  • Account
  • 1151982 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88184 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88184 Views
  • 68 replies
  • 10 likes

Unable to change the password

I can't get in to the email that I registered my Spotify account with, so i'm not able to change the password.

  • Newbie
  • I can't get in to the email that I registered my Spotify account with, so i'm not able to change the password.
  • Bethany_Dawn
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! last.fm wont work

I have been using last.fm since march 1st and it has only just started failing for me. I see on my profile that the account is linked because it shows what music I am listening to, but when the song finishes it doesn't scrobble and just changes to th...

  • Casual Listener
  • I have been using last.fm since march 1st and it has only just started failing for me. I see on my profile that the account is linked because it shows what music I am listening to, but when the song ...
  • Bethany_Dawn
  • Community Legend
  • 910 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 910 Views
  • 3 replies
  • 0 likes

Cancel old Spotify account with vodafone

HiI am being billed for spotify account with vodafone who i am no longer with and cannot log in to that account. I tried to contact vodafone but they could not hep. Could you tell me how i can cancel that subscription?

  • Newbie
  • Hi I am being billed for spotify account with vodafone who i am no longer with and cannot log in to that account. I tried to contact vodafone but they could not hep. Could you tell me how i can canc...
  • Hubo
  • Community Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 479 Views
  • 1 replies
  • 0 likes

Where are any profile settings, I can't even...

I'm really annoyed by Apple music and was searching for an alternative. Turned out I had an old spotify account, but I set a fake name and birth date back in the day, which I wanted to rectify, but can't, for whatever bulls**t reason. I browsed throu...

  • Visitor
  • I'm really annoyed by Apple music and was searching for an alternative. Turned out I had an old spotify account, but I set a fake name and birth date back in the day, which I wanted to rectify, but c...
  • Hubo
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Someone using my spotify even if I logged out from every device?

I am a premium user. Before Christmas I noticed that everytime I used spotify some song I NEVER would listen too would be playing on another device.I thought it was my sister and that her taste in music was having a weir music period. This went on fo...

  • Newbie
  • I am a premium user. Before Christmas I noticed that everytime I used spotify some song I NEVER would listen too would be playing on another device.I thought it was my sister and that her taste in mu...
  • Hubo
  • Community Legend
  • 1371 Views
  • 1 replies
  • 0 likes
  • 1371 Views
  • 1 replies
  • 0 likes

Concerts

Hey there, i have a problem with may account.Unfortunately i am not able to see concert dates of artists i am following.The concert "button" just don´t exist in my account..Can anyone help ?CheersAnnika

  • Casual Listener
  • Hey there,   i have a problem with may account. Unfortunately i am not able to see concert dates of artists i am following. The concert "button" just don´t exist in my account.. Can anyone ...
  • Hubo
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Land code

Hi,I travel from the Netherlands to Belgium every week, but I live in the Netherlands. I have purchased spotify for 1 month but I can not enter my code because the locale is on Belgium while I myself am in the Netherlands. I can not change the land l...

  • Newbie
  • Hi, I travel from the Netherlands to Belgium every week, but I live in the Netherlands. I have purchased spotify for 1 month but I can not enter my code because the locale is on Belgium while I myse...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

NO PUEDO ENCONTRAR A MIS AMIGOS DE FACEBOOK

Tengo cuenta premium y uso spotify en mi iphone y en mac, y al buscar a mis amigos de facebook, aparece que tengo 0 amigos de facebook en spotify, y viceversa; mis amigos no me encuentran para poder seguirme. Sólo 1 persona me sigue porque le envié e...

  • Newbie
  • Tengo cuenta premium y uso spotify en mi iphone y en mac, y al buscar a mis amigos de facebook, aparece que tengo 0 amigos de facebook en spotify, y viceversa; mis amigos no me encuentran para poder ...
  • user-removed
  • Not applicable
  • 15947 Views
  • 13 replies
  • 4 likes
  • Account
  • 15947 Views
  • 13 replies
  • 4 likes

Superuser Contribution The credit card was charged twice

I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address because Spotify is a blocked site within a Federal govern...

  • Casual Listener
  • I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address becaus...
  • Melody
  • Community Manager
  • 505 Views
  • 3 replies
  • 0 likes
  • Account
  • 505 Views
  • 3 replies
  • 0 likes

Remove facebook

Hi guysI'm hoping to delete my facebook account, will this have an impact on my Spotify account? I don't want to lose Spotify but I have no interest in FB anymore. Thank you

  • Casual Listener
  • Hi guys I'm hoping to delete my facebook account, will this have an impact on my Spotify account?  I don't want to lose Spotify but I have no interest in FB anymore.   Thank you 🙂
  • Luke
  • Spotify Star
  • 410 Views
  • 4 replies
  • 0 likes
  • Premium
  • 410 Views
  • 4 replies
  • 0 likes

Expiring credit card

I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists and all of the songs I have saved in my Library. Can ...

  • Newbie
  • I have Premium and my credit card is expiring but when I try to update the card it's treating it as if I'm opening a new account. That would be fine except I don't want to lose all of my playlists an...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

I can't get in family spotify

I am trying to get in family spotify but mail is not coming to me. I have opened my account with Facebook. Could that be the problem?

  • Casual Listener
  • I am trying to get in family spotify but mail is not coming to me. I have opened my account with Facebook. Could that be the problem?  
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Making playlists Public

Why my playlists Väike Vine and Väike Vine 2018 can't be found with the Spotify Search function? I made them public.

  • Casual Listener
  • Why my playlists Väike Vine and Väike Vine 2018 can't be found with the Spotify Search function? I made them public.  
  • Izzy25
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Account cannot login & forget email

Hello, I have subscribe for premium account for a while.But recently all of my device have been logged out with no reason.I cannot login anymore now.The email address of my account may be randomly input when I registered.So I also cannot reset passwo...

  • Newbie
  • Hello,   I have subscribe for premium account for a while. But recently all of my device have been logged out with no reason. I cannot login anymore now. The email address of my account may...
  • Alexis92
  • Newbie
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
  • 343 Views
  • 1 replies
  • 0 likes

How to delete a playlist COMPLETELY?

I deleted a playlist. It still exists. I want to delete it completely. Even if someone has subscribed, even if it's saved for offline on one of my devices, I don't care, I want it completely deleted and removed.There must be a way to do this.

  • Casual Listener
  • I deleted a playlist. It still exists. I want to delete it completely. Even if someone has subscribed, even if it's saved for offline on one of my devices, I don't care, I want it completely deleted ...
  • evedog10
  • Newbie
  • 139196 Views
  • 17 replies
  • 21 likes
  • 139196 Views
  • 17 replies
  • 21 likes

Solved!! spotify premium stopped working

My spotify premium has suddenly stopped working on my phone. The playlists are still there but when I go to play a song it says 'only available for premium'. It only got paid two weeks ago so I don't understand.

  • Casual Listener
  • My spotify premium has suddenly stopped working on my phone. The playlists are still there but when I go to play a song it says 'only available for premium'. It only got paid two weeks ago so I don't...
  • nouri1
  • Casual Listener
  • 34136 Views
  • 63 replies
  • 4 likes
  • 34136 Views
  • 63 replies
  • 4 likes

Email Help

I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so I can change the email on my old one and sign up fo...

  • Newbie
  • I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so ...
  • osornios
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
  • 311 Views
  • 1 replies
  • 0 likes

Recibí correo de cobro

Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017

  • Visitor
  • Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017
  • osornios
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch to Student Discount

Hello, I have a $10 Spotify Premium subscription right now, but I'd like to switch to a Student subscription. I went to https://www.spotify.com/us/student/. When I clicked "Get Premium", it took me to https://www.spotify.com/us/account/subscription/....

  • Casual Listener
  • Hello, I have a $10 Spotify Premium subscription right now, but I'd like to switch to a Student subscription.  I went to https://www.spotify.com/us/student/.  When I clicked "Get Premium", ...
  • osornios
  • Spotify Star
  • 851774 Views
  • 227 replies
  • 7 likes
  • 851774 Views
  • 227 replies
  • 7 likes

Superuser Contribution Someone changed the email of my account and added a family package

Hi, I cant access my account. I check my emails from a mailbox i don't check so often and noticed I have received an email on april 15th 2018 for a change of email and I wasn't the one who changed it. Plus, someone added a family package to my accoun...

  • Visitor
  • Hi, I cant access my account. I check my emails from a mailbox i don't check so often and noticed I have received an email on april 15th 2018 for a change of email and I wasn't the one who changed it...
  • Aimee_T
  • Roadie
  • 662 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 662 Views
  • 1 replies
  • 0 likes