Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Spotify shuffle seems to be repeating the same 100 or so songs, I have a playlist with about 1,000 songs and spotify only plays the first hundred or so but it only does this when on shuffle. I tried following the solution found on this post which has...
Plan Premium Country Malaysia Device iPhone 6 Operating System iOS 11.4 My Question or Issue Hi, yesterday I changed my spotify acc email to another email, because the mail service of my old email is dead (ovi mail) then I became a premium user. This...
1. Spotify should consider implementing 2FA for logins and account changes. 2. A log of the IP address for Account or Play access should be kept and be available to the user to see where the logins came from. My account was recently hacked and change...
A CAPTCHA when I login using a VALID USERNAME / PASSWORD combo?AND I login from the SAME IP where I do 50% of my listening, is that a good customer experience?AND after I am logged in, and request to download my private data, you ONCE AGAIN come up w...
Friends feed work correctly only with a bunch of old Facebook friends. If I click on "Find Friends" it says me "None of your Facebook friends are on Spotify". I tryed to solve the problem both adding new friends manually and updating Facebook app Dat...
Dear,I would like to let someone manually change my Postal code to 2800 MECHELEN, Belgium. I've look through the other posts of people around the forums but I'm unable to edit mine due not seeing the edit button near my Postal code.Right now it's inc...
Phone upgrade lost account still paying
Hello! My question is: Is it possible to see your own personal "year in music" playlists from previous years if you haven't made them yet? Let's say I want to see what songs I listened to the most in 2014, will I be able to? /Elias
I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile it doesnt update the email adress although Ive alrea...
PlanFreeCountry USADeviceSamsung Galaxy J3 6Operating SystemAndroid 7.0 Nougat My Question or IssueIt doesn't let me change my e-mail to a new one, when I try to do it it inmediately changes it back to the old one, please help!
PlanPremiumCountry TurkeyDeviceLg g6Operating SystemAndroid My Question or Issue Someone is on my acc. I changed my password and did log out all devices yet he got into my acc one more time. We had this talk. From bottom to top. First 2 is mine rest ...
PlanPremiumCountryUSDeviceDell desktopOperating SystemWindows 7 My Question or IssueSpotify application freezes on login page when I enter my username and password. Comes up with red box that says "A firewall may be blocking Spotify. Please update yo...
I have a premium account but cannot remember my email for the account and the password but know my user name. Please can anyone help me as I'm paying for something I cannot access because of my own f#c# up.I want to chat to someone live on Spotify bu...
PlanPremiumCountry UKDevicePC/Samsung Galaxy S8Operating SystemWindows 10 My Question or Issue I had the seemingly common issue of the connect to Facebook button not working in the desktop app, but I managed to connect it via the android app instead,...
PlanPremiumCountry The NetherlandsDeviceOneX [At the time I used Spotify]Operating SystemAndroid/WindowsMy Question or Issue Hi there,I used to use spotify through my facebook account. I deleted my facebook account and couldn't login anymore. I've pa...
Im from Mexico and want to give an online gift card to my boyfriend. He is from Spain and his spotify account is from there.Im having a lot of trouble paying the online gift card and I dont know If he will be able to use it if I pay in mexican pesos....
Hi .You should already be fimilar with me Kimberly Borders.I am writing you cause 1. You dont have a phone contact so here I am 2. Im been around using your app since 2014. 3. I just turned 29 years old yesterday and Spotify yall keep threatening to ...
Tenho uma conta premium likada no facebook, porém, excluí definitivamente meu facebook e gostaria de linkar a conta em um e-mail, apenas aparece um número no meu nome de usuário e quando tento entrar com esse número e minha senha, não funciona. Não q...
Olá, Há dois dias troquei meu cartão de crédito (forma de pagamento) no sistema. Foi feita uma cobrança de 10 reais no meu cartão. Li em vários lugares que ela seria estornada de forma rápida, mas ainda não foi. Alguma solução? Grato Atenciosamente,G...
In the lpayer in the upper left corner I have one user name (something human-readable that I have specified at some stage), and on the Account screen I have a random sequence of letters.Why are there two of them, and can the first one be changed to s...