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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422556 Views
  • 965 replies
  • 108 likes
  • Account
  • 422556 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

account trouble

PlanPremiumCountry australiaDevicesamsung s8Operating Systemandroid My Question or IssueI have had spotify on my s8 for almost a year now and have not had any trouble with it until an hour ago. My account would not load nor would my music, so i googl...

  • Casual Listener
  • Plan Premium Country  australia Device samsung s8 Operating System android   My Question or Issue I have had spotify on my s8 for almost a year now and have not had any trouble wi...
  • TRBW
  • Casual Listener
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Connect Spotify to Facebook

I am having an issue connecting my Spotify account to Facebook. When I click "connect to Facebook a login window opens, the window is visible when I press ALT TAB on my keyboard however it does not appear on the screen so I cannot login and connect t...

  • Music Fan
  • I am having an issue connecting my Spotify account to Facebook. When I click "connect to Facebook a login window opens, the window is visible when I press ALT TAB on my keyboard however it does not a...
  • calinn
  • Composer
  • 1143 Views
  • 7 replies
  • 0 likes
  • Account
  • 1143 Views
  • 7 replies
  • 0 likes

account not working

PlanPremiumCountry australiaDevicesamsung s8Operating Systemandroid My Question or IssueI have had spotify on my phone for almost a year and it was working perfectly fine until an hour ago where nothing would load. So i googled what to do and was tol...

  • Casual Listener
  • Plan Premium Country  australia Device samsung s8 Operating System android   My Question or Issue I have had spotify on my phone for almost a year and it was working perfectly fin...
  • Loxer
  • Community Legend
  • 925 Views
  • 1 replies
  • 0 likes
  • 925 Views
  • 1 replies
  • 0 likes

change country option

Country maltaDevicesamsung Operating Systemandroid My Question or Issue I am tryinf to change the country but it is not allowing me to change, it is not even giving em the option

  • Casual Listener
  •     Country  malta Device samsung  Operating System android   My Question or Issue   I am tryinf to change the country but it is not allowing me to change, it...
  • Maxim
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Connection with Facebook does not work!

PlanPremiumCountry: Belgium Device(Samsung Galaxy 7)Operating System(Windows 10) My Question or IssueHi, my connection with Facebook does not work.I have already restarted my account several times, nothing helps.Also the music that spotify recommends...

  • Visitor
  • Plan Premium Country: Belgium   Device (Samsung Galaxy 7) Operating System (Windows 10)   My Question or Issue Hi, my connection with Facebook does not work. I have already resta...
  • teo13g
  • Roadie
  • 749 Views
  • 6 replies
  • 0 likes
  • Premium
  • 749 Views
  • 6 replies
  • 0 likes

[Partnerships] Spotify on Apple Watch

Ich habe Spotify Premium für 3 monate fur 0,99 € bestellt, aber weder eine Mail bekommen noch ist in meinem Konto zu sehen, dass ich Premium habe. Wenn ich den Vorgang inklusive Eingabe der Zahlungsvariante wiederhole, kommt leider die Meldung, dass ...

  • Newbie
  • Ich habe Spotify Premium für 3 monate fur 0,99 € bestellt, aber weder eine Mail bekommen noch ist in meinem Konto zu sehen, dass ich Premium habe. Wenn ich den Vorgang inklusive Eingabe der Zahlungsv...
  • 7d_5mdc5-m9ix
  • Newbie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Deleted playlist

PlanFree to PremiumCountry USDeviceiphone 7 My Question or IssueHi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i figured if i logged out and then logged back in it might show up, however when i logged...

  • Newbie
  •   Plan Free to Premium Country  US Device iphone 7   My Question or Issue Hi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i fi...
  • Loxer
  • Community Legend
  • 547 Views
  • 2 replies
  • 0 likes
  • 547 Views
  • 2 replies
  • 0 likes

Please help...Hacked

So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method, you cant contact customer support without an email and fo...

  • Newbie
  •   So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method...
  • Loxer
  • Community Legend
  • 668 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 668 Views
  • 2 replies
  • 0 likes

Issue with unknown music appearing

Since the introduction of Spotify devices my account is being messed around by the following- 1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm not on a network it's randomly in the middle of nowhere on a bus or...

  • Newbie
  • Since the introduction of Spotify devices my account is being messed around by the following-    1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm n...
  • Loxer
  • Community Legend
  • 582 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 582 Views
  • 1 replies
  • 0 likes

Cancel Old Account

PlanFree/PremiumPremiumCountry USADeviceSamsung Galaxy 9 Operating System My Question or IssueGot a new phone and was logged out of my premium account. I dont remember the passwords to the account nor do I remember the password to the email I used fo...

  • Newbie
  • Plan Free/Premium Premium Country  USA Device Samsung Galaxy 9   Operating System     My Question or Issue Got a new phone and was logged out of my premium account. I ...
  • calinn
  • Composer
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Somebody is using my account even after i change password and force them out.

PlanPremiumCountry NorwayDevicePC, samsung 7sOperating SystemAndriod, windows My Question or Issue My music stops all the time saying there are another user playing on this account. I've change password twice and tried forcing them out. Who is using ...

  • Newbie
  •   Plan Premium Country  Norway Device PC, samsung 7s Operating System Andriod, windows   My Question or Issue   My music stops all the time saying there are another us...
  • Maxim
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Following a blank playlist?

PlanPremiumCountry USADevice(PC)Operating System(Windows 10) My Question or Issue I've starting following a playlist but I've never seen it before it just popped up today on my list. Is it possible that someone could be on my account? Playlist URL:ht...

  • Newbie
  •   Plan Premium Country  USA Device (PC) Operating System (Windows 10)   My Question or Issue  I've starting following a playlist but I've never seen it before it just p...
  • Maxim
  • Spotify Star
  • 798 Views
  • 1 replies
  • 0 likes
  • Other
  • 798 Views
  • 1 replies
  • 0 likes

Solved!! No puedo agregar un familiar a mi cuenta Premium

Hola, hace una semana me llego este mensaje a mi correo:Me llamo la atención y quise hacer algo para solucionarlo pero no encontre como, asi que me desespere y lo olvide, hasta hoy que mi familiar ya no tiene spotify premium. Le volvi a mandar la inv...

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  • Visitor
  • Hola, hace una semana me llego este mensaje a mi correo: Me llamo la atención y quise hacer algo para solucionarlo pero no encontre como, asi que me desespere y lo olvide, hasta hoy que mi familia...
  • iy_3qkso6-n8l
  • Newbie
  • 49184 Views
  • 40 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 49184 Views
  • 40 replies
  • 5 likes

Superuser Contribution Mi aplicacion en Android no funciona

Plan Premium en Monterrey, Mexico.Dispositivo: Moto Z PlaySistema Operativo: Android 7.1.1Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep** sin hacer nada, posteriormente me aparece la leyenda "Spotify no resp...

  • Newbie
  • Plan Premium en Monterrey, Mexico. Dispositivo: Moto Z Play Sistema Operativo: Android 7.1.1 Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep*...
  • JulianA_Bogota
  • Roadie
  • 1992 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1992 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music Videos

PlanPremiumCountryCanada DevicePixel My Question or IssueGive me the option to turn to videos off in playlists or at least make it so they don't play when the phone is in lock screen. Such a dumb option to force on to people who just want to listen t...

  • Newbie
  • Plan Premium Country Canada  Device Pixel     My Question or Issue Give me the option to turn to videos off in playlists or at least make it so they don't play when the phone ...
  • JulianA_Bogota
  • Roadie
  • 1784 Views
  • 1 replies
  • 0 likes
  • 1784 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlists disappeared

All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.

  • Newbie
  • All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.
  • JulianA_Bogota
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sale mi nombre de perfil en búsqueda

Les digo a mis amigos que busquen mi perfil de Spotify por mi nombre de perfil que es: Alex Febrero, pero no aparece en búsquedas. Tampoco aparece poniendo mi ID, ¿a qué se debe esto? Algunos piensan que no uso Spotify por este motivo

  • Newbie
  • Les digo a mis amigos que busquen mi perfil de Spotify por mi nombre de perfil que es: Alex Febrero, pero no aparece en búsquedas. Tampoco aparece poniendo mi ID, ¿a qué se debe esto? Algunos piensan...
  • JulianA_Bogota
  • Roadie
  • 931 Views
  • 1 replies
  • 0 likes
  • 931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Repeating

Spotify shuffle seems to be repeating the same 100 or so songs, I have a playlist with about 1,000 songs and spotify only plays the first hundred or so but it only does this when on shuffle. I tried following the solution found on this post which has...

  • Casual Listener
  • Spotify shuffle seems to be repeating the same 100 or so songs, I have a playlist with about 1,000 songs and spotify only plays the first hundred or so but it only does this when on sh...
  • JulianA_Bogota
  • Roadie
  • 625 Views
  • 1 replies
  • 0 likes
  • Other
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t login into my account

Plan Premium Country Malaysia Device iPhone 6 Operating System iOS 11.4 My Question or Issue Hi, yesterday I changed my spotify acc email to another email, because the mail service of my old email is dead (ovi mail) then I became a premium user. This...

  • Visitor
  • Plan Premium Country  Malaysia Device iPhone 6 Operating System iOS 11.4   My Question or Issue  Hi, yesterday I changed my spotify acc email to another email, beca...
  • JulianA_Bogota
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2FA for new logins from unrecognized devices or account changes and also upgrade Spotify security

1. Spotify should consider implementing 2FA for logins and account changes. 2. A log of the IP address for Account or Play access should be kept and be available to the user to see where the logins came from. My account was recently hacked and change...

  • Casual Listener
  • 1. Spotify should consider implementing 2FA for logins and account changes.   2. A log of the IP address for Account or Play access should be kept and be available to the user to see wher...
  • JulianA_Bogota
  • Roadie
  • 749 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
    Subscription
  • 749 Views
  • 1 replies
  • 1 likes