Help log in

[blackchambers24]

I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except the Twitter one. Since I don' have it I don' t want to create an account for this one thing

[osornios]

Hey @blackchambers24
 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer, message Spotify Cares Facebook.