Help with unauthorised credit card payments being taken

[sb61]

I used to have premium but when my credit cards were cancelled and reissued I decided not to continue with the subscription and didn't update my account. This was 3 months ago. I did not supply spotify with my new credit card details and have just noticed on my statement that they are taking $11.99 out of my account. I haven't given them the details? All I get from support is an automated email directing me back to the help page.

Plan-Free

Country-Australia

[Elena]

Hey there @sb61!

Thanks for reaching out on the Community about this. We're sorry to hear it's happening to you.

Our support team should be able to help you solve this. We understand that you've tried reaching them already but you've received got an automatic message.

Make sure to reply to that mail even if it's from no-reply. This should speed up the process and a support agent will get in touch with you shortly.

Keep us in the loop and don't hesitate to get back to us if you have any other questions. 

[sb61 · Accepted solution]

Thanks so much Elana, I have done that and now have a reply. Much appreciated, have a great day.

[jasmkd]

I am having the same issue but I can't see how or where to get in touch! Can someone pls help me? 

[Jeremy]

Hi there @jasmkd,

Thank you for your reply in this thread. We're sorry about this.

You can contact our customer support team here.

Let us know how it goes so that we can continue to assist you if you need us to.

Take care!