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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179259 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179259 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11627 Views
  • 6 replies
  • 11 likes
  • Security
  • 11627 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517796 Views
  • 986 replies
  • 113 likes
  • Account
  • 517796 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126345 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126345 Views
  • 74 replies
  • 12 likes

Superuser Contribution How can partner subscribe to Premium Duo account, while being abroad?

I booked Premium Duo in Germany and invited my partner. He is working long time in Greece, but we live together in Germany. How can he attend the account from Greece?

  • Visitor
  • I booked Premium Duo in Germany and invited my partner. He is working long time in Greece, but we live together in Germany. How can he attend the account from Greece?
  • MihailY
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Not Working

I am unable to add my account to my family plan as it says I am trying to connect from another country.However, I am in the same country and I made sure to set my location on my account to that of where I am currently, which is France.Any advice woul...

  • Visitor
  • I am unable to add my account to my family plan as it says I am trying to connect from another country. However, I am in the same country and I made sure to set my location on my account to that of ...
  • MihailY
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't leave a blend playlist

I have been trying to leave a blend playlist. I cleared the cache, my downloads, I've logged out and checked for updates and it still won't let me. I would like to get out of this playlist.

  • Visitor
  • I have been trying to leave a blend playlist. I cleared the cache, my downloads, I've logged out and checked for updates and it still won't let me. I would like to get out of this playlist.
  • Eni
  • Moderator
  • 826 Views
  • 1 replies
  • 0 likes
  • 826 Views
  • 1 replies
  • 0 likes

Fix Spotify Country so I can use Spotify kids

Spotify Kids is available in Australia, but not in South Africa.I'm now in Australia and signed up when I was in South Africa. Have changed payment method to an Australian card but my profile still does not allow me to change my location to Aus. I'm ...

  • Visitor
  • Spotify Kids is available in Australia, but not in South Africa. I'm now in Australia and signed up when I was in South Africa. Have changed payment method to an Australian card  but my profile...
  • JKZA
  • Regular
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

Superuser Contribution j ai plusieurs page spotify comment les associer

j ai plusieurs page spotify une crée par moi et une autre par tune core le probleme c est que je n ai plus acces à la page crée par moi meme , je la vois quand je tape mon nom mais ne peux y accedé

  • Newbie
  • j ai plusieurs page spotify une crée par moi et une autre par tune core le probleme c est que je n ai plus acces à la page crée par moi meme , je la vois quand je tape mon nom mais ne peux y accedé
  • Dian
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Priscila

[sensitive info removed]@gmail.com

  • Visitor
  • [sensitive info removed]@gmail.com
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

How do I link a track released by a label to my artist page ?

I top lined a track for a DJ which was then released by label on Spotify. I have asked the Dj and Label to link the track to my artist page but this has not been done. Is there another way I can get the track linked? This has happened twice to me-My ...

  • Visitor
  • I top lined a track for a DJ which was then released by label on Spotify. I have asked the Dj and Label to link the track to my artist page but this has not been done. Is there another way I can get ...
  • Maxim
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

I have my daughter's accounts under my email. When I try to sign into my

Account it logs into my daughter's. How do I delete their accounts if we are all under the same email?

  • Visitor
  • Account it logs into my daughter's. How do I delete their accounts if we are all under the same email?
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription

Hi there, My account has just been debited for spotify premium by an amount of 9,99/month instead of the 4,99/mo because I forgot to renew my student discount, I just verified my status again but if I click on purchase now am I going to be get debite...

  • Visitor
  • Hi there,  My account has just been debited for spotify premium by an amount of 9,99/month instead of the 4,99/mo because I forgot to renew my student discount, I just verified my status again ...
  • Alex
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution missing payment method when updating the premium plan to Duo

Hi, I have a personal premium plan. I wanted to change/upgrade the plan to Duo using the same payment method (via Ooredoo operator). Unfortunately, only the payment method by card is loaded. I wanted to continue using my initial payment method (Ooore...

  • Casual Listener
  • Hi,   I have a personal premium plan. I wanted to change/upgrade the plan to Duo using the same payment method (via Ooredoo operator). Unfortunately, only the payment method by card is loaded....
  • Alex
  • Spotify Legend
  • 697 Views
  • 3 replies
  • 0 likes
  • Premium
  • 697 Views
  • 3 replies
  • 0 likes

Solved!! 3,333 Offline Song Limit

I have a few question regarding the 3,333 offline synced song limit. I did not find definite answers (or multiple conflicting answers) when reviewing the boards, but I apologize if I just missed it or did not understand it. 1) Example: One song on sa...

  • Casual Listener
  • I have a few question regarding the 3,333 offline synced song limit.  I did not find definite answers (or multiple conflicting answers) when reviewing the boards, but I apologize if I just misse...
  • quinton05
  • Visitor
  • 33131 Views
  • 74 replies
  • 2 likes
  • 33131 Views
  • 74 replies
  • 2 likes

Solved!!Superuser Contribution Spotify activity appearing on someone else’s device

PlanFree/PremiumCountry DeviceiPhone 14Operating SystemiOS 16 My Question or IssueWhenever I click on an artist or playlist it shows up on his account. have no idea why this is happening as we do not share an account and we are not on a family plan. ...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 14 Operating System iOS 16   My Question or Issue Whenever I click on an artist or playlist it shows up on his account. have no idea why ...
  • OscarDC
  • Moderator
  • 2531 Views
  • 5 replies
  • 0 likes
  • Account
  • 2531 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium on 2 Accounts

Me and my sister use spotify and would like premium on both of our accounts. However, we share the same apple ID account to buy premium on, but different SPOTIFY accounts. Is it possible to have premium on both knowing that you share the same apple I...

  • Casual Listener
  • Me and my sister use spotify and would like premium on both of our accounts. However, we share the same apple ID account to buy premium on, but different SPOTIFY accounts. Is it possible to have prem...
  • Dian
  • Spotify Legend
  • 46822 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 46822 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Facebook integration not showing friends or activity

PlanPremiumCountryPortugalDevicePC-LaptopOperating SystemWindows 10 My Question or IssueI know that there is already an identical question to this one:https://community.spotify.com/t5/Accounts/Spotify-friends-activity-empty-not-updating/td-p/5308639 ...

  • Casual Listener
  • Plan Premium Country Portugal Device PC-Laptop Operating System Windows 10   My Question or Issue I know that there is already an identical question to this one: https://community.spo...
  • AlejaR
  • Moderator
  • 882 Views
  • 3 replies
  • 0 likes
  • Account
  • 882 Views
  • 3 replies
  • 0 likes