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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 395003 Views
  • 941 replies
  • 107 likes
  • Account
  • 395003 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170133 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170133 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98688 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98688 Views
  • 68 replies
  • 10 likes

Security and Customer Service

I was hacked recently and think that Spotify needs to personally, within the company, work on its security. The hack happened two-three days after I finally signed up for Premium.In addition I would have liked to delete the data from when the hacker ...

  • Visitor
  • I was hacked recently and think that Spotify needs to personally, within the company, work on its security.  The hack happened two-three days after I finally signed up for Premium. In addition ...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Superuser Contribution Web player (chrome) problem (virus/hack/crash)

I have this problem for like 1 month. When I open my Spotify it's playing some random Playlist opened in web player. In the image attached you can see how many web players are opened in my account. Tried closing all account access, without luky. I ju...

  • Casual Listener
  • I have this problem for like 1 month. When I open my Spotify it's playing some random Playlist opened in web player.    In the image attached you can see how many web players are opened i...
  • Jos3rrin_23
  • Visitor
  • 33202 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 33202 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Changing Country

PlanPremiumCountryAzerbaijanMy QuestionHello, I previously used Spotify premium in Portugal, and I currently live in Azerbaijan. As Spotify is available here I want to change the country from Portugal to Azerbaijan on Spotify. Although I changed it f...

  • Newbie
  • Plan Premium Country Azerbaijan My Question Hello, I previously used Spotify premium in Portugal, and I currently live in Azerbaijan. As Spotify is available here I want to change the country fr...
  • Eni
  • Moderator
  • 778 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 778 Views
  • 3 replies
  • 0 likes

country change and payment update failure

Hello, I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am registered with Spotify France, I have been using a French ...

  • Casual Listener
  • Hello,   I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am...
  • MattSuda
  • Spotify Star
  • 508 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 508 Views
  • 2 replies
  • 0 likes

can't change my country from usa to canada! HELP

Hello, I had signed up under usa a while ago when I was visiting a friend. Now that Spotify is in canada I want to use it, but it will not let me change the country. It is greyed out and does not let me select the country in the profie. I have follow...

  • Casual Listener
  • Hello,    I had signed up under usa a while ago when I was visiting a friend.  Now that Spotify is in canada I want to use it, but it will not let me change the country.  It i...
  • MattSuda
  • Spotify Star
  • 1498 Views
  • 6 replies
  • 0 likes
  • 1498 Views
  • 6 replies
  • 0 likes

Impossible to change my country settings

I am used to live in different countries and it wasn't a problem, I just needed to change the country in my profile account. Butsince 2-3 weeks now I can't do that anymore, I am stuck with France which is my home country and where I created my accoun...

Screen Shot 2016-03-01 at 12.07.09.png
  • Newbie
  • I am used to live in different countries and it wasn't a problem, I just needed to change the country in my profile account. Butsince 2-3 weeks now I can't do that anymore, I am stuck with Franc...
  • MattSuda
  • Spotify Star
  • 505 Views
  • 4 replies
  • 0 likes
  • 505 Views
  • 4 replies
  • 0 likes

Solved!! Spotify in Cambodia

Hi all,currently in Cambodia for 4 months, I can't log into my spotify account anymore since yesterday. It asks me to update my profile but I can't change the country. The only choice that I have is "France", my home country. Any solution? I have a f...

  • Newbie
  • Hi all, currently in Cambodia for 4 months, I can't log into my spotify account anymore since yesterday. It asks me to update my profile but I can't change the country. The only choice that I have i...
  • MattSuda
  • Spotify Star
  • 11702 Views
  • 2 replies
  • 1 likes
  • 11702 Views
  • 2 replies
  • 1 likes

Inactive account

Hi all, My premium account is blocked due to missing the payment since then I'm not able to login anymore. The option 'Forgot my password' didn't work, unfortunately. Somehow I never receive the e-mail (already checked the spam folder). Are there peo...

  • Newbie
  • Hi all,    My premium account is blocked due to missing the payment since then I'm not able to login anymore. The option 'Forgot my password' didn't work, unfortunately. Somehow I never r...
  • MattSuda
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify shows the firewall block the app

PlanFreeCountry TaiwanDeviceAcer Predator 700Operating SystemWindow 10 My Question or Issue Recently the app Spotify in my computer shows your Spotify is been blocked by the firewall, please update the firewall or allowed the app through the firewall...

  • Casual Listener
  •   Plan Free Country  Taiwan Device Acer Predator 700 Operating System Window 10    My Question or Issue  Recently the app Spotify in my computer shows your Sp...
  • MattSuda
  • Spotify Star
  • 2324 Views
  • 11 replies
  • 0 likes
  • 2324 Views
  • 11 replies
  • 0 likes

Solved!! Can't access Premium account in Nepal

I have Spotify Premium with a US account and a bunch of offline content saved on my iPhone and iPad. I've been in Nepal for a month (with regular wifi) and on the app on both devices has logged me out and won't let me access my account. The error mes...

  • Casual Listener
  • I have Spotify Premium with a US account and a bunch of offline content saved on my iPhone and iPad. I've been in Nepal for a month (with regular wifi) and on the app on both devices has logged me ou...
  • MattSuda
  • Spotify Star
  • 2442 Views
  • 5 replies
  • 1 likes
  • 2442 Views
  • 5 replies
  • 1 likes

Superuser Contribution Offline music re-downloads every time I start Spotify.

I am origionally from the Netherlands. I've had spotify since 2011. I decided to move to Suriname (South-America) in 2017. Spotify worked fine here for the past two years. In the meantime I upgraded from Premium to Premium Family, everything still wo...

  • Visitor
  • I am origionally from the Netherlands. I've had spotify since 2011. I decided to move to Suriname (South-America) in 2017. Spotify worked fine here for the past two years.  In the meantime I upg...
  • MattSuda
  • Spotify Star
  • 429 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 429 Views
  • 3 replies
  • 0 likes

Solved!! Can't use spotify

Hi, I live in Suriname(country in South-America) and I want to use spotify but my country is not listed in the available countries. Can you do something about that?

  • Newbie
  • Hi, I live in Suriname(country in South-America) and I want to use spotify but my country is not listed in the available countries. Can you do something about that?
  • MattSuda
  • Spotify Star
  • 676 Views
  • 2 replies
  • 0 likes
  • Other
  • 676 Views
  • 2 replies
  • 0 likes

Solved!! not available in my region

how do you select a region to make spotify available? is there any requirements? What should I do for use Spotify in my region?

  • Casual Listener
  • how do you select a region to make spotify available? is there any requirements? What should I do for use Spotify in my region?
  • MattSuda
  • Spotify Star
  • 1077 Views
  • 7 replies
  • 0 likes
  • 1077 Views
  • 7 replies
  • 0 likes

Solved!! Can't change Country in account

I have downloaded spotify (free) and for some reason I have been registered as living in the UK whereas I live in Rwanda, therefore I cannot log into my account now. On the 'edit profile' page I can select no other country than the UK. Would anyone b...

  • Casual Listener
  • I have downloaded spotify (free) and for some reason I have been registered as living in the UK whereas I live in Rwanda, therefore I cannot log into my account now. On the 'edit profile' page I can ...
  • MattSuda
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 447 Views
  • 3 replies
  • 0 likes

Based in Rwanda - can i sign for upgraded service and it will work?

will upgrading my account allow me to use Spotify in Rwanda? I'm already abroad...

  • Newbie
  • will upgrading my account allow me to use Spotify in Rwanda? I'm already abroad... 
  • MattSuda
  • Spotify Star
  • 1378 Views
  • 4 replies
  • 0 likes
  • 1378 Views
  • 4 replies
  • 0 likes

Family Plan for Foreign Country

Hi, I live in Mongolia and want to have the family plan for my family. Is it possible to use the Family Plan in a foreign country (Outside of available countries)?Will we be able to use it for unlimited time in my country with the Family Plan? Thanks...

  • Newbie
  • Hi,    I live in Mongolia and want to have the family plan for my family. Is it possible to use the Family Plan in a foreign country (Outside of available countries)? Will we be able to ...
  • MattSuda
  • Spotify Star
  • 482 Views
  • 2 replies
  • 1 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 482 Views
  • 2 replies
  • 1 likes

14 day travel period

How do I tell spotify I am traveling so I can get 14 days free?I am in Grenada, does spotify offer service here?

  • Newbie
  • How do I tell spotify I am traveling so I can get 14 days free? I am in Grenada, does spotify offer service here?
  • MattSuda
  • Spotify Star
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Deleted Playlist

PlanFree/PremiumCountryUKDevice PC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I have had a Spotify account for over ten years - Most of which as a premi...

  • Newbie
  • Plan Free/Premium Country UK Device PC (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • CarlosE
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Possible hack - can't change email when logged in with Facebook

I recently noticed an email showing in my Account details that I've never seen before. I want to remove it, but doing this requires a password for confirmation, and I do not have a Spotify password since I log in through Facebook.I submitted a suppor...

  • Newbie
  • I recently noticed an email showing in my Account details that I've never seen before. I want to remove it, but doing this requires a password for confirmation, and I do not have a Spotify password s...
  • Jeremy
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 410 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New login to Spotify

Hello! On my mail constantly coming messages:"New login to Spotify"(I attach screenshot of my mail) This is not my login, i live in Russia, so I was doing all what recommended in that cases: Logout from everywhere.I remove access for any application ...

  • Regular
  • Hello! On my mail constantly coming messages: "New login to Spotify" (I attach screenshot of my mail)   This is not my login, i live in Russia, so I was doing all what recommended in that ca...
  • Jeremy
  • Spotify Legend
  • 1328 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 1328 Views
  • 6 replies
  • 0 likes