Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14641 Views

7 replies

11 likes

Security
  • 14641 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551872 Views

991 replies

115 likes

Account
  • 551872 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130944 Views

74 replies

12 likes

Account
Login
Premium
  • 130944 Views
  • 74 replies
  • 12 likes

Why was the podcast I uploaded not published?

I'm Saygın Yiğit from Turkey. I uploaded a podcast about 17 hours ago. I entered the RSS link, but the podcast I uploaded is still not published. Please help me as soon as possible. I've been waiting for hours.It's my RSS link;https://media.rss.com/s...

Casual Listener

I'm Saygın Yiğit from Turkey. I uploaded a podcast about 17 hours ago. I entered the RSS link, but the podcast I uploaded is still not published. Please help me as soon as possible. I've been wai...

Billy-J

Spotify Star

876 Views

5 replies

0 likes

  • 876 Views
  • 5 replies
  • 0 likes

Can't find my premium account with all of my liked songs

PremiumFrance XIOMI My Question or IssueI had an account with my payment details but cant find it now, though still paying**bleep** or **bleep**payment details ends with 0445

Visitor

 Premium France    XIOMI   My Question or Issue I had an account with my payment details but cant find it now, though still paying **bleep** or  **bleep** payme...

Billy-J

Spotify Star

233 Views

1 replies

0 likes

Account
  • 233 Views
  • 1 replies
  • 0 likes

byte av gammal meiladress

den gamla mailadressen har varit redacted. Jag vill ha den mailadress som jag använder idag. Går detta att ordna?? [edit - removed personal information]

Visitor

den gamla mailadressen har varit redacted. Jag vill ha den mailadress som jag använder idag. Går detta att ordna??   [edit - removed personal information]

Billy-J

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Someone keeps using my spotify

I ex keeps using my spotify through our old alexa device. I keep changing my password and logging out on all devices but some how it keeps reconnecting to him. How do i stop this without getting rid of this account all together. It's bad enough as it...

Visitor

I ex keeps using my spotify through our old alexa device. I keep changing my password and logging out on all devices but some how it keeps reconnecting to him. How do i stop this without getting rid ...

Billy-J

Spotify Star

377 Views

1 replies

0 likes

Account
  • 377 Views
  • 1 replies
  • 0 likes

Cannot update country and card information

When change country - the page offering to choose the plan. I’m choosing, but the page is coming back to the beginning and don’t open the card information form. What should I do? Really tricky

Visitor

When change country - the page offering to choose the plan. I’m choosing, but the page is coming back to the beginning and don’t open the card information form. What should I do? Really tricky

Billy-J

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

I want to restrict people from downloading or adding their own playlist

I want to restrict people from downloading or adding their own playlist under my account. Although i have a family plan, I don't want to give them their own account. Is this possible to restrict what they download and playlist they add? Like I only w...

Visitor

I want to restrict people from downloading or adding their own playlist under my account. Although i have a family plan, I don't want to give them their own account. Is this possible to restrict wh...

Billy-J

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Charged twice: For Spotify Duo and another R60 charge

I've got charged twice. R90 for Spotify Duo and R60. What does this other charge means?

Casual Listener

I've got charged twice. R90 for Spotify Duo and R60. What does this other charge means?

Not applicable

587 Views

6 replies

0 likes

  • 587 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify only lets me play techno now.

I always (Last 5 years of so) shuffle play from Liked Songs. Yesterday, out of nowhere, it skipped from a song in my Liked Songs to some techno music which I never listen to. Today I noticed like 30 techno songs added to my Liked Songs. I deleted the...

Newbie

I always (Last 5 years of so) shuffle play from Liked Songs. Yesterday, out of nowhere, it skipped from a song in my Liked Songs to some techno music which I never listen to. Today I noticed like 30 ...

Alex

Spotify Legend

421 Views

1 replies

0 likes

Premium
  • 421 Views
  • 1 replies
  • 0 likes

charged for free service?

good evening,i found two payments to spotify in my account but i'm using the free version of spotify.In the account section of my profile i find my free abo and nothing else.also there are no receipts to be found.any advice? thanks,adam

Visitor

good evening, i found two payments to spotify in my account but i'm using the free version of spotify.In the  account section of my profile i find my free abo and nothing else.also there are no...

Billy-J

Spotify Star

194 Views

1 replies

0 likes

Account
  • 194 Views
  • 1 replies
  • 0 likes

Spotify Followers Have Disappeared

Hi there! Our band's Spotify followers have just disappeared. We maintain 4-5k monthly listeners, and have grown to about 816 followers as of 4/29/2022. On 4/30/2022 we dropped from 816 to 22 followers. This just isn't possible. Could we get help res...

Newbie

Hi there!   Our band's Spotify followers have just disappeared. We maintain 4-5k monthly listeners, and have grown to about 816 followers as of 4/29/2022. On 4/30/2022 we dropped from 816 to 2...

Tunesbyalex

Visitor

1497 Views

3 replies

0 likes

Account
  • 1497 Views
  • 3 replies
  • 0 likes

Lost all my songs Spotify deactivates your Account instead of switching to Free if payment fails

This is pretty disgusting. After years of being a paying Premium customer with occasional few month long breaks usually after a payment failed due to insufficent balance just as now, it now doesn't switch to Spotify Free anymore but instead deactivat...

Casual Listener

This is pretty disgusting. After years of being a paying Premium customer with occasional few month long breaks usually after a payment failed due to insufficent balance just as now, it now doesn't s...

Billy-J

Spotify Star

643 Views

3 replies

0 likes

Account
Free
Premium
Security
  • 643 Views
  • 3 replies
  • 0 likes

Superuser Contribution facebook auth account blocked how to log in now?

PlanPremiumDevicePCOperating SystemWindows 11 My Question or Issue My Facebook account which i used to connect to spotify got hacked and blocked. How can I connect to spotify without the Facebook account? I still have an active subscription

Casual Listener

  Plan Premium Device PC Operating System Windows 11   My Question or Issue   My Facebook account which i used to connect to spotify got hacked and blocked. How can I connect...

Alex

Spotify Legend

711 Views

3 replies

0 likes

Account
Login
Subscription
  • 711 Views
  • 3 replies
  • 0 likes

Multiple Emails Allowed on One Account (US$9.99)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I know if my daughter is still using my account? She was supposed to set-up her own ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System     (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...

Maxim

Spotify Star

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promoción 3 meses PREMIUM

Acabo de adquirir el plan Premium Familiar por U$.9.99 pero de una vez me cobraron, y no me indican que me darán los 3 meses gratis ofrecidos. PlanPrimaPaísGuatemalaDispositivoiPhone 7Sistema operativoiOS 15 Mi pregunta o problema No me enviaron ning...

Visitor

Acabo de adquirir el plan Premium Familiar por U$.9.99 pero de una vez me cobraron, y no me indican que me darán los 3 meses gratis ofrecidos.  Plan Prima País Guatemala Dispositivo iPhone...

Elena

Moderator

480 Views

1 replies

0 likes

Subscription
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution want to change country AND plan, but seems not possible

PlanI had Family, wanted Duo, now I'm free as I couldn't make the changeCountryWas Argentina, want to change to SpainDevicewebOperating Systemwindows My Question or IssueAs I moved from Argentina to Spain and now we are a family of 2, I wanted to cha...

Newbie

  Plan I had Family, wanted Duo, now I'm free as I couldn't make the change Country Was Argentina, want to change to Spain Device web Operating System windows   My Question or Iss...

Elena

Moderator

283 Views

1 replies

0 likes

Account
Premium
Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution People can't follow me

PlanPremium FamilyCountryFranceDeviceXiaomi Redmi note 9 proOperating SystemAndroid My Question or IssueHello,I have a problem regarding the question of followers: indeed, my friends can't follow me on Spotify because the "follow" button does not app...

Casual Listener

Plan Premium Family Country France Device Xiaomi Redmi note 9 pro Operating System Android    My Question or Issue Hello, I have a problem regarding the question of followers: in...

Lyubka

Moderator

830 Views

3 replies

0 likes

Account
Other
Premium
  • 830 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family plan does not work well with Sonos. Playback is getting paused.

I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses my playback and I got message: "Spotify has been paused...

Newbie

I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses...

Lyubka

Moderator

2151 Views

4 replies

3 likes

Premium
Security
  • 2151 Views
  • 4 replies
  • 3 likes

Money has been deducted after making payment but didn’t get Spotify. Got the message that payment wa

PlanFree/PremiumCountryindia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country india     Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...

Luan

Spotify Star

315 Views

1 replies

0 likes

Account
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify won't load profile

When I got on my phone and computer spotify I click on my profile and it says something went wrong and cant load it?? I deleted and redownloaded the app on my phone and also logged out and logged back in, still not loading??

Visitor

When I got on my phone and computer spotify I click on my profile and it says something went wrong and cant load it?? I deleted and redownloaded the app on my phone and also logged out and logged bac...

Lyubka

Moderator

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Spotify plan changed

PlanPremium duoCountryUnited KingdomDeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy husband and I have spotify premium duo which we have now been using for a month. On my account it says it will be...

Visitor

Plan Premium duo Country United Kingdom Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My husband and I have spotify premi...

Jose_M

Spotify Star

278 Views

1 replies

0 likes

Account
Premium
  • 278 Views
  • 1 replies
  • 0 likes