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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187172 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187172 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Solved!! How to change e-mail address if I lost access to it?

Hi, I just recently cancelled my premium account in order to try and fix this issue. Many years ago I created this Spotify account through the Facebook login tool, which caused my account to be created with the e-mail that used to be associated with ...

  • Casual Listener
  • Hi, I just recently cancelled my premium account in order to try and fix this issue.   Many years ago I created this Spotify account through the Facebook login tool, which caused my account to...
  • anacsg
  • Casual Listener
  • 1402 Views
  • 4 replies
  • 0 likes
  • Account
  • 1402 Views
  • 4 replies
  • 0 likes

Solved!! Spotify update on phone has account problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I have had a Spotify Unlimited Account for the last 11 years. An update I received a few ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi! I h...
  • silvaric
  • Casual Listener
  • 1095 Views
  • 10 replies
  • 0 likes
  • Unlimited
  • 1095 Views
  • 10 replies
  • 0 likes

Be able to delete a Spotify account from a deleted email.

There should be a way that agents are able to access and alter the email to be able to delete the account when necessary, and resolving this issue.

  • Visitor
  • There should be a way that agents are able to access and alter the email to be able to delete the account when necessary, and resolving this issue.
  • Maxim
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan allowing simultaneous play with spare accounts

I have spotify (and have used it since 2009-ish, I miss Roberta) and the new Family plan is great - my mum and wife are currenly members. This means I am using 3 out of my 5 'streams'. I also have Sonos at home, which is logged in with my account. Wh...

  • Regular
  • I have spotify (and have used it since 2009-ish, I miss Roberta) and the new Family plan is great - my mum and wife are currenly members.   This means I am using 3 out of my 5 'streams'. &nbs...
  • Jraward
  • Regular
  • 527 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 527 Views
  • 4 replies
  • 0 likes

Solved!! How can I see the account IDs or emails on my family plan

Plan: Premium FamilyCanada DeviceMultipleOperating SystemTesla Model 3 I can see the username by accessing plans on my family account, but I'm logged into Spotify on my Tesla and I have no way of seeing the account ID or email used for that account.I...

  • Casual Listener
  • Plan: Premium Family Canada   Device Multiple Operating System Tesla Model 3   I can see the username by accessing plans on my family account, but I'm logged into Spotify on my Tesl...
  • sixpercent
  • Casual Listener
  • 1145 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1145 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't reset password

So yesterday I got kicked out from account and when I tried to log in it says that password is incorrect, after that I tried to reset password but it says ,,The username or email you provided is not associated with an active Spotify account.'' *commu...

  • Casual Listener
  • So yesterday I got kicked out from account and when I tried to log in it says that password is incorrect, after that I tried to reset password but it says ,,The username or email you provided is not ...
  • Eni
  • Moderator
  • 368 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 368 Views
  • 3 replies
  • 0 likes

Unable to Access Facebook Linked Premium Account

PlanPremiumAccount NameKyle JacksonCountryUnited States Device(Samsung Galaxy S10+)Operating System(Android) My Spotify premium account is/was linked to my Facebook account, but the problem is that I deleted my Facebook account months ago and it is n...

  • Visitor
  •   Plan Premium Account Name Kyle Jackson Country United States   Device (Samsung Galaxy S10+) Operating System (Android)   My Spotify premium account is/was linked to my F...
  • Emilia_8
  • Community Legend
  • 584 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 584 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant login, nothing working.

Hello, I'm having an issue where I can't login. I'm in a new computer, and I always get an error of authorization.I'm trying with my mail and with my username, both won't work. The only way that I can login is with a username that I never saw. The us...

  • Visitor
  • Hello, I'm having an issue where I can't login. I'm in a new computer, and I always get an error of authorization. I'm trying with my mail and with my username, both won't work. The only way that I ...
  • Novy
  • Moderator
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium account werkt niet

Goedendag, Vandaag premium account voor 3 maanden voor 0,99 maar heb wel betaalbewijs maar premium account werkt niet. Heb al uitgelogd en weer ingelogd.

  • Visitor
  • Goedendag, Vandaag premium account voor 3 maanden voor 0,99 maar heb wel betaalbewijs maar premium account werkt niet. Heb al uitgelogd en weer ingelogd.
  • user-removed
  • Not applicable
  • 4474 Views
  • 6 replies
  • 0 likes
  • Premium
  • 4474 Views
  • 6 replies
  • 0 likes

Solved!! Pub on my account prenium

hello,I am French I have just taken the 3-month samsung prenium trial offer and although my account appears to be in prenium, I still have advertisements路‍what can I do?thank you for your answersgood day PlanPremiumCountryFranceDeviceSamsung note 10+

  • Regular
  •   hello, I am French I have just taken the 3-month samsung prenium trial offer and although my account appears to be in prenium, I still have advertisements🤷‍♀️ what can I do? thank you for...
  • Kryptonell
  • Regular
  • 665 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 665 Views
  • 8 replies
  • 0 likes

Solved!! emails

PlanFreeCountry Device Operating System My Question or Issuei recently closed my Spotify account and now when i want to create a new account i wanted to use the email that i used before. when i try it, it says that the email is already being used in ...

  • Newbie
  •   Plan Free Country   Device   Operating System     My Question or Issue i recently closed my Spotify account and now when i want to create a new account i  w...
  • Maxim
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
  • 391 Views
  • 1 replies
  • 0 likes

Account hacked

Plan Free/Premium: no Country :vietnam Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ịphon 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS10

  • Newbie
  • Plan Free/Premium: no Country :vietnam   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ịphon 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS10 &...
  • Maxim
  • Spotify Star
  • 382 Views
  • 1 replies
  • 1 likes
  • Account
  • 382 Views
  • 1 replies
  • 1 likes

Superuser Contribution Password reset email

Hi, I purchased a premium membership for my account. I had been using Spotify for like three weeks on my iPhone 7 device until it suddenly logged off a few days ago by itself. When I tried to log in using my credentials it says the password is wrong....

  • Newbie
  • Hi,  I purchased a premium membership for my account. I had been using Spotify for like three weeks on my iPhone 7 device until it suddenly logged off a few days ago  by itself. When I tri...
  • Alex
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • Account
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ma musique s’arrête soudainement

PlanPremiumPaie (Paie)FranceAppareil (Appareil)iPhone 11 ProSystème d’exploitationIOS 14,2Ma question ou questionPourquoi ma musique s’arrête soudainement ?

  • Visitor
  • Plan Premium Paie (Paie) France Appareil (Appareil) iPhone 11 Pro Système d’exploitation IOS 14,2 Ma question ou question Pourquoi ma musique s’arrête soudainement ?
  • Alex
  • Spotify Legend
  • 8047 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 8047 Views
  • 3 replies
  • 0 likes

[Desktop] Google connection

Just noticed that Spotify is connected to my Google account. Don't know how/when that occurred. Is it necessary? My only Android device is an Echo w/Alexa - if that's even an Android device. If it makes a difference, I do use Chrome on my Mac but not...

  • Visitor
  • Just noticed that Spotify is connected to my Google account. Don't know how/when that occurred. Is it necessary? My only Android device is an Echo w/Alexa - if that's even an Android device.  If...
  • OneByBoo
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 366 Views
  • 1 replies
  • 0 likes

[Other] Changing from premium to free - Are my songs safe?

Hi, im looking at changing from premium to free briefly before going back to Premium through my phone plans discount.Im just curious as to whether this brief changeover will un-save and un-like all the songs and playlists that i have currently connec...

  • Newbie
  • Hi, im looking at changing from premium to free briefly before going back to Premium through my phone plans discount. Im just curious as to whether this brief changeover will un-save and un-like all...
  • OneByBoo
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • Other
  • 385 Views
  • 1 replies
  • 0 likes

Change account language

Hi, I live in Belgium where we speak 3 languages. My account is setup in Dutch but I speak French. I do not see any parameters that let me change that. How can I change the language of my acocunt? Thanks for your help

  • Newbie
  • Hi,   I live in Belgium where we speak 3 languages. My account is setup in Dutch but I speak French. I do not see any parameters that let me change that. How can I change the language of my ac...
  • OneByBoo
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to reset spotify log in password through facebook log in because no longer have access to email

I have a premium account and I can't reset the password because I don't have access to the email used in creating the account anymore. The only way I can access the account is through facebook login. Is there a way I can reset my spotify log in passw...

  • Newbie
  • I have a premium account and I can't reset the password because I don't have access to the email used in creating the account anymore. The only way I can access the account is through facebook login....
  • Alex
  • Spotify Legend
  • 9583 Views
  • 3 replies
  • 1 likes
  • Login
    Premium
  • 9583 Views
  • 3 replies
  • 1 likes

Solved!! Change country from South Korea to US

My Question or IssueI purchased the premium plan in South Korea, but I recently moved to the US. I want to change my country to the US and update my plan to the right billing, but Spotify will not let me change my country to the US. In the account se...

  • Casual Listener
  • My Question or Issue I purchased the premium plan in South Korea, but I recently moved to the US. I want to change my country to the US and update my plan to the right billing, but Spotify will not ...
  • music_12
  • Casual Listener
  • 993 Views
  • 2 replies
  • 1 likes
  • Account
  • 993 Views
  • 2 replies
  • 1 likes

Solved!! If I remove all my tracks, do I lose my Artist Page?

I released a single in 2017. Now I'm about to put out my debut EP, which will be sent to distribution in a few weeks. Though before the new EP is published, I'll ask for the old single to be taken down (for marketing and artistic reasons).My question...

  • Newbie
  • ...aken down (for marketing and artistic reasons). My question is: in the time period between the old track's removal and the new track's publication, will my artist page still exist and will I still h...
  • Billy-J
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • Account
  • 673 Views
  • 1 replies
  • 0 likes