Something went wrong please try again

[joee0]

Plan

Free

Country

USA

Device

 Macbook Pro 2020

Operating System

macOS Monetary

when trying to get premium there's a pop up that says "Something went wrong. Please try again."

<snip - moderator edit>

[Eni]

Hey there @joee0,

Thanks for reaching out about this here in the Community.

First up, we suggest that you wait 24 hours before trying again. If the issue persists afterwards, could you try again from a different device and using an incognito window?

For more info, we suggest that you check this article.

Let us know how it goes.
 

[joee0]

still the same

[Jeremy]

Hi there @joee0,

Thank you for your reply. Let's continue to take a closer look into this together.

Just to confirm, did you try from an incognito/private window? 

It would also be great if you can confirm if you checked out this article that was provided above.

We'll keep an eye out for your reply 🙂

Take care!