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Something went wrong please try again

Something went wrong please try again

 

Plan

Free

Country

USA

 

Device

 Macbook Pro 2020

Operating System

macOS Monetary

 

when trying to get premium there's a pop up that says "Something went wrong. Please try again."

 

<snip - moderator edit>

Reply
3 Replies

Hey there @joee0,

 

Thanks for reaching out about this here in the Community.

 

First up, we suggest that you wait 24 hours before trying again. If the issue persists afterwards, could you try again from a different device and using an incognito window?

 

For more info, we suggest that you check this article.

 

Let us know how it goes.
 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

still the same

Hi there @joee0,

 

Thank you for your reply. Let's continue to take a closer look into this together.

 

Just to confirm, did you try from an incognito/private window? 

 

It would also be great if you can confirm if you checked out this article that was provided above.

 

We'll keep an eye out for your reply 🙂

Take care!

JeremyModerator
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If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

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