Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187199 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187199 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Solved!! Change country from South Korea to US

My Question or IssueI purchased the premium plan in South Korea, but I recently moved to the US. I want to change my country to the US and update my plan to the right billing, but Spotify will not let me change my country to the US. In the account se...

  • Casual Listener
  • My Question or Issue I purchased the premium plan in South Korea, but I recently moved to the US. I want to change my country to the US and update my plan to the right billing, but Spotify will not ...
  • music_12
  • Casual Listener
  • 993 Views
  • 2 replies
  • 1 likes
  • Account
  • 993 Views
  • 2 replies
  • 1 likes

Solved!! If I remove all my tracks, do I lose my Artist Page?

I released a single in 2017. Now I'm about to put out my debut EP, which will be sent to distribution in a few weeks. Though before the new EP is published, I'll ask for the old single to be taken down (for marketing and artistic reasons).My question...

  • Newbie
  • ...aken down (for marketing and artistic reasons). My question is: in the time period between the old track's removal and the new track's publication, will my artist page still exist and will I still h...
  • Billy-J
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • Account
  • 673 Views
  • 1 replies
  • 0 likes

Playing One Song

So, I just want to listen to one song sometimes. I search it up but all that pops up are Playlists. I can't find it by itself. When I click on the playlists that have it, it's not the first one and I use all my skips trying to get to it but it fails....

  • Visitor
  • So, I just want to listen to one song sometimes. I search it up but all that pops up are Playlists. I can't find it by itself. When I click on the playlists that have it, it's not the first one and I...
  • Billy-J
  • Spotify Star
  • 1067 Views
  • 1 replies
  • 0 likes
  • 1067 Views
  • 1 replies
  • 0 likes

Superuser Contribution Advertising on Spotify

I have a premium subscription to Spotify to avoid advertising, however currently everything on Spotify is promoting Drake. Is Spotify no longer doing an ad free service?

  • Casual Listener
  • I have a premium subscription to Spotify to avoid advertising, however currently everything on Spotify is promoting Drake. Is Spotify no longer doing an ad free service?  
  • Jeremy
  • Spotify Legend
  • 1205 Views
  • 12 replies
  • 8 likes
  • Subscription
  • 1205 Views
  • 12 replies
  • 8 likes

Superuser Contribution Updating Payment Info for Duo Account without Plan Manager

Plan: Duo PlanCountry: CanadaDevice: Mobile (Android) & desktopOperating System: Windows 10 I can't update my payment info. A long time ago, I upgrade to a duo account from a free account. A plan manager wasn't assigned and I don't have the option to...

  • Newbie
  • Plan: Duo Plan Country: Canada Device: Mobile (Android) & desktop Operating System: Windows 10   I can't update my payment info.  A long time ago, I upgrade to a duo account f...
  • Eni
  • Moderator
  • 592 Views
  • 1 replies
  • 0 likes
  • Account
  • 592 Views
  • 1 replies
  • 0 likes

Solved!! Can't change display name, no option to do so

My Question or IssueI can't find the option to edit my profile display name, even though i followed the steps i found on this platform. I've used both my phone and desktop.On desktop i click on my profile, then VIEW ACCOUNT, and then EDIT profile. I ...

  • Casual Listener
  •   My Question or Issue I can't find the option to edit my profile display name, even though i followed the steps i found on this platform. I've used both my phone and desktop. On desktop i ...
  • Jquin1-MIA
  • Newbie
  • 23248 Views
  • 15 replies
  • 4 likes
  • Account
  • 23248 Views
  • 15 replies
  • 4 likes

Superuser Contribution Do I lose mobile access if I cancel my premium?

Going by the cancellation screen on the Spotify website I get 0 songs on mobile once my premium cancelled. Is this right?!

  • Casual Listener
  • Going by the cancellation screen on the Spotify website I get 0 songs on mobile once my premium cancelled. Is this right?!
  • yetitears
  • Gig Goer
  • 559 Views
  • 4 replies
  • 0 likes
  • Premium
  • 559 Views
  • 4 replies
  • 0 likes

I want to post an idea on the community forum, but it fails

Device: Macbook Pro 2019Browser: Chrome My Question or Issue:Whatever I do, I am unable to post an idea. This seems like a bug on your end with 'post flooding detected' after an error is received? I have attached a copy of the message I am receiving ...

  • Regular
  • Device: Macbook Pro 2019 Browser: Chrome   My Question or Issue: Whatever I do, I am unable to post an idea. This seems like a bug on your end with 'post flooding detected' after a...
  • yetitears
  • Gig Goer
  • 447 Views
  • 2 replies
  • 0 likes
  • Account
  • 447 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change countries + transfer data

PlanPremium to Premium FamilyCountryFrance to Ireland My Question or IssueGood morning, I have moved to Ireland about 3 years ago but kept my account based in France since I haven't opened a bank account here. However, the country which my account is...

  • Casual Listener
  • Plan Premium to Premium Family Country France to Ireland   My Question or Issue Good morning,   I have moved to Ireland about 3 years ago but kept my account based in France since I...
  • Jeremy
  • Spotify Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • Other
  • 454 Views
  • 3 replies
  • 0 likes

can't cancel premium or login

I will preface by saying the account I am using to post this is not the account I am referring to. Years ago, my ex and I were sharing a spotify account. I got a new phone recently and went to log onto my account on the new device. I cannot access it...

  • Newbie
  • I will preface by saying the account I am using to post this is not the account I am referring to.   Years ago, my ex and I were sharing a spotify account. I got a new phone recently and went ...
  • Billy-J
  • Spotify Star
  • 699 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 699 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify account cannot be recovered because it was set up with Facebook

Spotify couldn't recover my account because I set it up from Facebook, but the recovery links came to my e-mail address and the links don't work, they say they can't help me due to security and privacy policies, it's annoying.

  • Casual Listener
  • Spotify couldn't recover my account because I set it up from Facebook, but the recovery links came to my e-mail address and the links don't work, they say they can't help me due to security and priva...
  • blackaas
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 429 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Codes on Physical Brand Product

I run a DTC online wine business. I was wondering if it is legal to print and include a Spotify QR code and playlist with their purchased wine order? No extra cost is included, only the wine is the commercial part of this exchange. Best, Owen

  • Newbie
  • I run a DTC online wine business. I was wondering if it is legal to print and include a Spotify QR code and playlist with their purchased wine order?   No extra cost is included, only the wine...
  • MafeG
  • Spotify Legend
  • 1477 Views
  • 1 replies
  • 0 likes
  • Account
  • 1477 Views
  • 1 replies
  • 0 likes

Solved!! All playlists gone after account change

PlanPremiumCountrySwedenDeviceGalaxy s8Operating System My Question or IssueHi,My girlfriend and I have been using premium family for some time, and yesterday we decided to change to Duo. After I sent the invitation to her, all her playlists and arti...

  • Casual Listener
  • Plan Premium Country Sweden Device Galaxy s8 Operating System   My Question or Issue Hi, My girlfriend and I have been using premium family for some time, and yesterday we decided to c...
  • Maxim
  • Spotify Star
  • 1681 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1681 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't enter zip code

I received an email from Spotify asking me to update my zip code, so that Spotify would have it for tax purposes. My zip code is 75068-3150, which has a different tax rate than 75068. When I try to save the zip code, I receive an error that indicates...

  • Newbie
  • I received an email from Spotify asking me to update my zip code, so that Spotify would have it for tax purposes.  My zip code is 75068-3150, which has a different tax rate than 75068.   ...
  • MafeG
  • Spotify Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • Account
  • 584 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My profile leads to another persons profile??

PlanPremiumCountryUnited States My Question or IssueWhen I or another person go to my Spotify profile on the Desktop version only, clicking on any "see all" on my playlists, top tracks, or trying to see my followers immediately sends you to another p...

  • Music Fan
  • Plan Premium Country United States   My Question or Issue When I or another person go to my Spotify profile on the Desktop version only, clicking on any "see all" on my playlists, top trac...
  • Maxim
  • Spotify Star
  • 674 Views
  • 4 replies
  • 0 likes
  • Account
  • 674 Views
  • 4 replies
  • 0 likes

Randomizing my username

Now that Spotify has pushed display names, I would like my original username to be a randomly-generated name instead. I started Spotify with a basic first-last name, but because that is visible in my profile link, I do not want it anymore. Logging in...

  • Visitor
  • Now that Spotify has pushed display names, I would like my original username to be a randomly-generated name instead. I started Spotify with a basic first-last name, but because that is visible in my...
  • Maxim
  • Spotify Star
  • 680 Views
  • 5 replies
  • 0 likes
  • Account
  • 680 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify duo see the same home speakers as account managers

We have Spotify Duo, and I can't seem to find the same home speakers as my partner. We have an Alexa upstairs and downstairs, however, if I want to use them they don't appear in my Spotify connect. Would it be possible for the speakers seen by the ma...

  • Visitor
  • We have Spotify Duo, and I can't seem to find the same home speakers as my partner. We have an Alexa upstairs and downstairs, however, if I want to use them they don't appear in my Spotify connect. W...
  • Ver
  • Spotify Legend
  • 720 Views
  • 4 replies
  • 1 likes
  • 720 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Editing Artist bio

Hi,can someone please tell me how to format my artist bio? For example: I can't find a way to make line breaks. Spotify just doesn't take them. Basically I can't find a way to edit bios in a way that the changes stay. It now ended with the system jus...

  • Roadie
  • Hi, can someone please tell me how to format my artist bio? For example: I can't find a way to make line breaks. Spotify just doesn't take them. Basically I can't find a way to edit bios in a way th...
  • Alex
  • Spotify Legend
  • 3571 Views
  • 4 replies
  • 0 likes
  • Other
  • 3571 Views
  • 4 replies
  • 0 likes

Prevent Enumeration/Account testing VISA/Master Card

Dear Spotify AB, As I monitor your Websites and Mobile Application when a Sotify AB and Sotify user want to become premium account by link to credit cards (VISA/MasterCard/Ammerican Express) at your websites/Spotify Mobile application. But your syste...

  • Newbie
  • Dear Spotify AB,   As I monitor your Websites and Mobile Application when a Sotify AB and Sotify user want to become premium account by link to  credit cards (VISA/Mas...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Account

Guys, I need your help! I have another account and I can't access it because Spotify says it doesn't exist, but it does because I have a premium one and I get the bills every month! I've tried every possible login but none work... How can I get in co...

  • Newbie
  • Guys, I need your help! I have another account and I can't access it because Spotify says it doesn't exist, but it does because I have a premium one and I get the bills every month! I've tried every ...
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
  • 340 Views
  • 1 replies
  • 0 likes