can't cancel premium or login

[Krissy97]

I will preface by saying the account I am using to post this is not the account I am referring to.

Years ago, my ex and I were sharing a spotify account. I got a new phone recently and went to log onto my account on the new device. I cannot access it as I do not have FB and the account isn't connected to my google accounts. I can not access the account or cancel the membership. Someone please help. It's not right to be charged for something I can't use.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Krissy97, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!