Help Wizard

Step 1


can't cancel premium or login

can't cancel premium or login

I will preface by saying the account I am using to post this is not the account I am referring to.


Years ago, my ex and I were sharing a spotify account. I got a new phone recently and went to log onto my account on the new device. I cannot access it as I do not have FB and the account isn't connected to my google accounts. I can not access the account or cancel the membership. Someone please help. It's not right to be charged for something I can't use.







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey @Krissy97, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts