Help

[Sjhince]

Logged into Spotify with me Facebook ages ago and bought premium, but just recently it logged me out and when I signed in with Facebook again it was a completely different account ? With no premium ? Am I still paying for the old one ?

[osornios]

Hey @Sjhince,

Normally this happens when a duplicate account exists, one with a spotify username / password and one with your facebook details.

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features. If you see a random number, that's your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to login with your Facebook details.

More information can be found here.

[Sjhince]

Hey yeah that would explain it but unfortunately I don't know my email password associated with my Facebook account would it be possible to get it sent to my new email
Sjhince97@gmail.com ?

[Sjhince]

I just recovered my password for sam_hince@hotmail.com
But it's been that long that I've been on it I hadn't set up outlook so I have no received any emails at all