Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...




I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want We playlists back.

I am also worried that they will start charging me after the free trial even though I do not have spotify premium now when I log in .
1 Reply

Hey there @Abbywagman!


Thanks for coming to the Community, we're here to help.


It sounds like you might have two accounts. If you're logging in via Facebook, can you try logging in with your username/password instead? Or, if you were trying to log in with a username/password, does using the 'Log in with Facebook' button instead help?


If this doesn't do the trick, are you seeing Free, or Premium here: If this page shows Premium, try logging in with the details which appear.

If none of these do the trick, we'd suggest contacting Support.


1. Email -

2. Twitter -

3. Facebook -


They can take a closer look backstage 🙂




Suggested posts