Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ho sbagliato accoount in cui attivare Premium, come si fa a modificarlo?

Ho sbagliato accoount in cui attivare Premium, come si fa a modificarlo?

 

Plan

Premium

Country

Italia

Device

Iphone 12/MacOs

 

My Question or Issue

Ho fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato. Come faccio a spostare l'abbonamento sull'account giusto?

Reply
1 Reply

Hey there @manufenice

 

Thanks for reaching out about this and welcome to the Community! Hope you don't mind a reply in English as it's the official language of the Community. 

 

We're afraid it's currently not possible to transfer subscriptions between accounts. In this case, you can cancel the subscription on the account you subscribed and use it until the subscription expires. Then, you can re-subscribe on your other account. Make sure to close the account you're not using to avoid any mix-ups in the future. 

 

If you're having any issues with this process, we suggest that you reach out to our Support team through any of these channels so they can further assist you with this.

 

Hope this helps. If you need a hand with anything else, the Community is here for you. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts