Horrible customer support!

Yusra1 · 2015-03-31

Does this company really want subscribers? You would think if they liked their customers they would have a better support. I have been having problems with my account since January.

The first email I sent them, I got no reply. The second email I sent two weeks ago got a reply however my problem is yet not solved and I've been waiting for a reply 6 days now, 6 DAYS!! Come on! It should be 1-2 days maximum.

And if you're that cheap that you don't want to have a number we can call, at least create a chat service with customer support. Maybe I should change to Jay-zs Tidal!

MattSuda · 2015-03-31

I have forwarded your post over to a Spotify employee so they can help you.

You should hear back in this thread soon.

If you have an 8-digit case number from support, please post it here.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Yusra1 · 2015-03-31

It seems like writing an angry message on this board resulted in a reply from customer service, thank you!

I do not have any code though.

jamie126 · 2015-03-31

Here's my case number from the most recent message 02675958. I have still not heard back at all.

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