How do I cancel a free trial?

[user-removed]

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link face book to my original account. However I cant unsubscribe from the my free trial on the new account. When I try to cancel on the account page it just points me to a renewal. You guys really need to make this stuff easier, not a jumbled mess.

[Peter__]

If you signed up via Sprint, you need to cancel on their billing systems not directly on Spotify's website. From the offer terms on their website:

Cancel anytime by calling Sprint at 888-211-4727 or *2 from your Sprint phone. 

http://www.sprint.com/landings/music/#.VEoc5_nF98E

[DreamerDuke]

Can I continue trial when I cancel e.g. after 10 days, or is it not restorable?

[MattSuda]

@DreamerDuke 

Usually the trial will end after 30 days and you can cancel any time before that.

If you run into trouble,

I suggest you contact support for help

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[DreamerDuke]

I think you do not understand me right. I try explain another way:

I start free trial....it is running 10days. I decide stop it on this day. What happened with remaining 20 days, will they expire anyway, or can I split trial on two parts?

[MattSuda]

You should be able to keep the remaining days after you cancel.

However, if you run into any trouble and it doesn't give you the remaining days,

you can contact support for help

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[xflooor]

When i try to cancel it, i go to the manage subscription page, well atleast i try and it says loading error every time. this is really annoying because i have to pay again tomorrow and i just want to cancel it but its not possible what do i do?

[joviticus]

Turns out that the subscription I had could only be canceled by calling
sprint directly

[alanstone434]

This is so freaking hard I want to cancel

[alanstone434]

This is so freaking hard I want to cancel. Doesn't show the options to cancel

[joviticus]

You have to call and cancel through sprint

[MattSuda · Accepted solution]

@alanstone434 

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/accounts/subscription/

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

[georgiatindale]

what is the contact number for spotify?

[ItsJustMe1511]

Do I need to cancel the free trial to prevent paying for it or will it cancel automatically?

[clairebunnell1]

This didn't work for me. As soon as I log in, it says I owe $12.99. There is no view options! I need help before the 24 hours is up

[joviticus]

if you got the trial through a Sprint promotion you have to call Sprint and
cancel through them

[user-removed]

How do I cancel a Free subscription?

I would like to remove my details, but I cannot see Unsubscribe under Account.

When I sent a message to Support it just sent me an automated message back to this Community. Very poor.

[soccerhead2000]

I've had this problem somewhat. I recently got a spotify installed on my iPhone and it's great! But I saw an ad that said 1 month free so I got it. I was wondering if I can cancel it at the end of the month

[henerythe8th]

I was able to cancel. It took phone call, however. Like some other web pages. Spotfy’s is not very flexible.

[joxmm]

mine isnt showing

[adamjcorn]

I still can't find out how to cancel the Spotify Premium trial and I've been trying for 3 days. This needs to be simple. I think it'd be easier to make a skyscraper in 3 hours than cancel this subscription.