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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282347 Views
  • 829 replies
  • 87 likes
  • Account
  • 282347 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134115 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134115 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76108 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76108 Views
  • 63 replies
  • 8 likes

problema para entrar en spotify

Buenos dias, a primeros de enero de 2018 yo aproveche la oferta que lanzaron ustedes de tres meses de subcripcion premium por 0,99€, desde ayer no puedo entrar en la aplicacion ni en el ordenador ni en ningun dispositivo, me da error de usuario o con...

  • Newbie
  • Buenos dias, a primeros de enero de 2018 yo aproveche la oferta que lanzaron ustedes de tres meses de subcripcion premium por 0,99€, desde ayer no puedo entrar en la aplicacion ni en el ordenador ni ...
  • Ordoquitos
  • Newbie
  • 5867 Views
  • 1 replies
  • 1 likes
  • 5867 Views
  • 1 replies
  • 1 likes

My Samsung Gear S2 Not Being Connected.

Hi. So, recently I had purchased a Samsung Gear S2, and when I found the Spotify app, I was estatic. The issue os, when I sign in it tells me to upgrade to premium. I already am on premium. What do I do?

  • Newbie
  • Hi.   So, recently I had purchased a Samsung Gear S2, and when I found the Spotify app, I was estatic. The issue os, when I sign in it tells me to upgrade to premium. I already am on premium. ...
  • sharkbait10
  • Gig Goer
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

impossible to log in

I can't log in. My account is connected to my Facebook already but the button 'sign in with facebook' keeps giving an error, while I'm sure about the email and password. I have to log in because I have to change my credit card information, I got a ne...

  • Newbie
  • I can't log in. My account is connected to my Facebook already but the button 'sign in with facebook' keeps giving an error, while I'm sure about the email and password.    I have to log ...
  • sharkbait10
  • Gig Goer
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

Login won't work - Error 3 code

Have had a spotify account w/out issue for more than a year. As of today, I can only login through the general log in and not through the app. Tried to re-down load the app and no go. Keep receiving "Error code: 3 " message. Thanks.

  • Casual Listener
  • Have had a spotify account w/out issue for more than a year.  As of today, I can only login through the general log in and not through the app.  Tried to re-down load the app and no go.&nbs...
  • user-removed
  • Not applicable
  • 1287 Views
  • 7 replies
  • 0 likes
  • Login
  • 1287 Views
  • 7 replies
  • 0 likes

Solved!! Username or Password incorrect (Error code: 3)

Spotify first claimed i have an inactive email address after nearly 3 years, then stops me from using entirely... Payment has been taken from me of course!Username or password is incorrect (Error code: 3).I haven't changed jack up until now!...So i c...

  • Newbie
  • Spotify first claimed i have an inactive email address after nearly 3 years, then stops me from using entirely... Payment has been taken from me of course! Username or password is incorrect (Error...
  • nhannguyengl
  • Casual Listener
  • 85147 Views
  • 15 replies
  • 9 likes
  • Account
    Login
    Premium
    Subscription
  • 85147 Views
  • 15 replies
  • 9 likes

No puedo vincular mi cuenta PSN a Spotify en PS4

Hola buenas, mi problema es que me dice cuando vinculo mi cuenta Spotify a PSN que ya esta vinculada la cuenta... me gustaria saber (despues de haber hablado con Sony) que cuenta tengo ya vinculada anteriormente para poder desactivarla de PSN y poder...

  • Visitor
  • Hola buenas, mi problema es que me dice cuando vinculo mi cuenta Spotify a PSN que ya esta vinculada la cuenta... me gustaria saber (despues de haber hablado con Sony) que cuenta tengo ya vinculada a...
  • 1612 Views
  • 0 replies
  • 3 likes
  • 1612 Views
  • 0 replies
  • 3 likes

Solved!! Can't login on windows but can on browser

So when I try to login to my account on my browser it works fine, but when I try to do it on the windows program it tells me my password is wrong (error code 3) even though I'm sure it's correct since I can use it to login using my browser.

  • Casual Listener
  • So when I try to login to my account on my browser it works fine, but when I try to do it on the windows program it tells me my password is wrong (error code 3) even though I'm sure it's correct sinc...
  • jd01vjmahiglxhw
  • Casual Listener
  • 444 Views
  • 5 replies
  • 1 likes
  • Login
  • 444 Views
  • 5 replies
  • 1 likes

Playlist switch

Hi guys, I've made a playlist on my private account. It started with 5 followers but I have 800 after one year. This is why I would like to connect it to my artist account instead of my private account. I've searched the whole internet but can't find...

  • Newbie
  • Hi guys,   I've made a playlist on my private account. It started with 5 followers but I have 800 after one year. This is why I would like to connect it to my artist account instead of my...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Unverified Changes to my Account, Spotify not helping

Someone has logged into my account and changed the email address and password associated on the account. I have tried tweeting, DM'ing, filling out support form, and sending a reply through the alert email I got. No one is helping. I've been trying t...

  • Visitor
  • Someone has logged into my account and changed the email address and password associated on the account. I have tried tweeting, DM'ing, filling out support form, and sending a reply through the alert...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

ACCOUNT HACKED

Help please.my account was hacked.and recive an email that my email from spotify was changed. I dindt do that.my premium account was hacked. I tried to speak with spotify but.still no reply from then. Please help.

  • Newbie
  • Help please.my account was hacked.and recive an email that my email from spotify was changed.   I dindt do that.my premium account was hacked.   I tried to speak with spotify but.still ...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

Account Stolen: Email Address Changed Before I Could Log In

Hi, I'm looking for any support I can get as Spotify does not have an easily available number to call. My account was illegally logged into about half an hour ago and the account email was changed. I can no longer access my original account so I had ...

  • Newbie
  • Hi,   I'm looking for any support I can get as Spotify does not have an easily available number to call.   My account was illegally logged into about half an hour ago and the account em...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Change Name

Is there a way to change my name (not username) without using a Facebook account? I don't have one and do not see the need to make one.

  • Newbie
  • Is there a way to change my name (not username) without using a Facebook account? I don't have one and do not see the need to make one. 
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
  • 349 Views
  • 1 replies
  • 0 likes

Problem with log in on computer

Dear Spotify, I didn´t use you for only one day a now I have a problem with log in but only when I use it as a app on my computer. It always wrote me The username or password is incorrect (error code:3) since I reset password already. Can you please ...

  • Newbie
  • Dear Spotify,    I didn´t use you for only one day a now I have a problem with log in but only when I use it as a app on my computer. It always wrote me The username or password is incorr...
  • bobbyjimmy
  • Newbie
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

cannot login to app after android update; was in offline mode

Seems like spotify keeps closing this issue mentioning a workaround that doesn't work:My Spotify app was in offline mode. After an android update I needed to login again. When I use the facebook option I get the message 'you are currently set to offl...

  • Regular
  • Seems like spotify keeps closing this issue mentioning a workaround that doesn't work: My Spotify app was in offline mode. After an android update I needed to login again. When I use the facebook op...
  • thorin1
  • Regular
  • 381 Views
  • 1 replies
  • 0 likes
  • Login
  • 381 Views
  • 1 replies
  • 0 likes

Me han cambiado el nombre de usuario

Hola!Hoy he intentado iniciar sesion con mi correo y password y no era posible porque mis datos eran supuestamente incorrectos, aunque lo intente muchas veces y no tengo duda de que estaba todo correcto.Luego le he dado a restablecer password para ve...

  • Newbie
  • Hola! Hoy he intentado iniciar sesion con mi correo y password y no era posible porque mis datos eran supuestamente incorrectos, aunque lo intente muchas veces y no tengo duda de que estaba todo cor...
  • 1003 Views
  • 0 replies
  • 1 likes
  • 1003 Views
  • 0 replies
  • 1 likes

can't login

my spotify app has signed out on both my mac and iphone, and wont allow me to log back in: telling me that my password or username is wrong, despite the fact they are not. I know this as i can still long into the spotify website with those detailsPle...

  • Casual Listener
  • my spotify app has signed out on both my mac and iphone, and wont allow me to log back in: telling me that my password or username is wrong, despite the fact they are not. I know this as i can still ...
  • tigerana22
  • Music Fan
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Logging in

Hi. I have downloaded android app to my Samsung galaxy. It keeps saying username or password are wrong. Username is email and is correct. Password is correct although I have reset it. That gets me to my account via the email link but on Apple it says...

  • Casual Listener
  • Hi. I have downloaded android app to my Samsung galaxy. It keeps saying username or password are wrong. Username is email and is correct. Password is correct although I have reset it. That gets me to...
  • Wallace18
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Password Reset

I was logged out of my account and tried several passwords but still couldn't log in. I went through the process to reset my password, and after I did, I still couldn't log in with my new password.

  • Newbie
  • I was logged out of my account and tried several passwords but still couldn't log in. I went through the process to reset my password, and after I did, I still couldn't log in with my new password.&n...
  • tigerana22
  • Music Fan
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
  • 211 Views
  • 2 replies
  • 0 likes

My apps are not allowing my new password change on my account

I had to change my password. When i did my account will let me sign in however my laptop app and phone app keep saying wrong password. I have reset it three times and I have deleated and reinstalled the apps and restarted the devices. I am about to t...

  • Casual Listener
  • I had to change my password. When i did my account will let me sign in however my laptop app and phone app keep saying wrong password. I have reset it three times and I  have deleated and reinst...
  • tigerana22
  • Music Fan
  • 130 Views
  • 2 replies
  • 0 likes
  • 130 Views
  • 2 replies
  • 0 likes

Solved!! Logging in.

Hello. I recently tried to login on the app but I could not. I know my email and my password but I still could not get in. So I tried resetting my password and "successfuly" did. Went back to the login part and still could not get in. It's weird beca...

  • Newbie
  • Hello. I recently tried to login on the app but I could not. I know my email and my password but I still could not get in. So I tried resetting my password and "successfuly" did. Went back to the log...
  • tigerana22
  • Music Fan
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 217 Views
  • 1 replies
  • 0 likes