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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280388 Views
  • 822 replies
  • 84 likes
  • Account
  • 280388 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133402 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133402 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75696 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75696 Views
  • 63 replies
  • 8 likes

Letting family members in the family plan

Hi, I had been wanting to put my dad on the family plan, since ive always seen him using YouTube as a source of listening to music, I decided i wanted him to try the privileges spotify has got to offer. unfortunately, during the sign up and family re...

  • Casual Listener
  • Hi,    I had been wanting to put my dad on the family plan, since ive always seen him using YouTube as a source of listening to music, I decided i wanted him to try the privileges spotify...
  • Maxim
  • Spotify Star
  • 787 Views
  • 4 replies
  • 0 likes
  • 787 Views
  • 4 replies
  • 0 likes

Hacker using my account. Kicking me, creating playlists,stopping my songs. Nothing seems to work

Hi,This is extremely frustrating and I am finding NO answer from spotify staff whatsoever.Someone from mexico hacked into my spotify account through facebook and nothing I do seems to prevent him from logging in.He is trying to change my password (I ...

  • Casual Listener
  • Hi, This is extremely frustrating and I am finding NO answer from spotify staff whatsoever. Someone from mexico hacked into my spotify account through facebook and  nothing I do  seems to...
  • 564 Views
  • 0 replies
  • 0 likes
  • 564 Views
  • 0 replies
  • 0 likes

Solved!! Fraudulent 9.99 EUR monthly debit

I’ve been charged a monthly amount of 9.99 EUR since August 2017, but I don’t have a Premium account. I’ve been reading a few threads on this forum about what to do and decided to contact Spotify’s customer service via the contact form on their site....

  • Casual Listener
  • I’ve been charged a monthly amount of 9.99 EUR since August 2017, but I don’t have a Premium account. I’ve been reading a few threads on this forum about what to do and decided to contact Spotify’s c...
  • TD1234
  • Casual Listener
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Solved!! Can’t sign up

I have just upgraded from Premium to Family Premium. I want to sign up my kids, but the sign-up bar just keeps spinning and I can’t finish the process. I tried it on the iphone, an ipad and a windows computer. Same thing every time.Any ideas? thanks ...

  • Casual Listener
  • I have just upgraded from Premium to Family Premium. I want to sign up my kids, but the sign-up bar just keeps spinning and I can’t finish the process. I tried it on the iphone, an ipad and a windows...
  • Luke
  • Spotify Star
  • 30322 Views
  • 3 replies
  • 0 likes
  • 30322 Views
  • 3 replies
  • 0 likes

PlayStation Music

Hi. Almost a year ago, I linked my Spotfy account to a PlayStation Network account, the problem is that account was deleted and I forgot its details. Now, everytime I try to connect this account to a new PlayStation Network I get an error message say...

  • Newbie
  • Hi. Almost a year ago, I linked my Spotfy account to a PlayStation Network account, the problem is that account was deleted and I forgot its details. Now, everytime I try to connect this account to a...
  • Bethany_Dawn
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Se me borran los artistas a los que sigo

Le doy seguir a un artista y de pronto, a la semana, ya no me aparece en la lista de artistas y tengo que volver a buscarlo ¿Por que pasa esto?

  • Newbie
  • Le doy seguir a un artista y de pronto, a la semana, ya no me aparece en la lista de artistas y tengo que volver a buscarlo ¿Por que pasa esto?
  • 1012 Views
  • 0 replies
  • 2 likes
  • 1012 Views
  • 0 replies
  • 2 likes

Spotify won't let me log in...

I'm using a different account to post this, but I'll put in all of the right information into log in, my username, my password. Sometimes I'll try my email and it still will not work. Spotify keeps saying that the username or the password is wrong. T...

  • Casual Listener
  • I'm using a different account to post this,  but I'll put in all of the right information into log in, my username, my password. Sometimes I'll try my email and it still will not work. Spotify k...
  • 353 Views
  • 0 replies
  • 0 likes
  • Login
  • 353 Views
  • 0 replies
  • 0 likes

PROBLEMAS AL INGRESAR A FACEBOOK

Buenas, quisiera ver si alguien me puede ayudar a verificar porque mi cuenta dice, que ha habido un error intentando ingresar a mi facebook, yo tengo un plan de pago familiar, al cual tenia asociadas 3 cuentas diferentes de mi familia, cuando la sema...

  • Newbie
  • Buenas, quisiera ver si alguien me puede ayudar a verificar porque mi cuenta dice, que ha habido un error intentando ingresar a mi facebook, yo tengo un plan de pago familiar, al cual tenia asociadas...
  • 318 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 318 Views
  • 0 replies
  • 0 likes

Ability to see which of my playlists a song is in

Hi, Out of nowhere my account has "reset": my playlists are gone, my recently played is populated with weird songs and artists and my saved songs appear on the windows app but not on my cellphone. I thought at first that my account was hacked but now...

  • Newbie
  • Hi,   Out of nowhere my account has "reset": my playlists are gone, my recently played is populated with weird songs and artists and my saved songs appear on the windows app but not on my cell...
  • 187 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 187 Views
  • 0 replies
  • 0 likes

Unable to press space when searching on spotify webplayer.

Every time I try to press the spacebar when searching on the webplayer it instead just pauses and unpauses the music.

  • Casual Listener
  • Every time I try to press the spacebar when searching on the webplayer it instead just pauses and unpauses the music.
  • 282 Views
  • 0 replies
  • 1 likes
  • 282 Views
  • 0 replies
  • 1 likes

Someone else is still using my account...

I contacted Spotify months ago because my account was continually being paused because someone was using my account. I have signed out everywhere, changed my passwords at least 3 times (on Facebook), signed back in with new passwords, and it continue...

  • Visitor
  • I contacted Spotify months ago because my account was continually being paused because someone was using my account. I have signed out everywhere, changed my passwords at least 3 times (on Faceb...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Credit card charged but couldn't successfully sign up for an account

Help! I tried signing up for a premium Spotify student account on my phone but the application crashed and I couldn't upload my documents!! Now i still have no account but my credit card was still being charged $4.99! What can I do or who should I co...

  • Newbie
  • Help! I tried signing up for a premium Spotify student account on my phone but the application crashed and I couldn't upload my documents!! Now i still have no account but my credit card was sti...
  • JCdotnl
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes

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  • Regular
  • yuikgyuokygolyuoytiyu oluiouyoiyuiyuoluiouyi
  • guidreer
  • Music Fan
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Can't Play Music

Spotify does not work. All songs are unavailable and unplayable except with shuffle play. I can't skip through parts of a song. I was able to play music (not on shuffle) only when I was on my free trial. After that, Spotify went back to not working. ...

  • Newbie
  • Spotify does not work. All songs are unavailable and unplayable except with shuffle play. I can't skip through parts of a song.  I was able to play music (not on shuffle) only when I was on my ...
  • DukePlayzMC07
  • Newbie
  • 349 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 349 Views
  • 2 replies
  • 0 likes

Trouble Logging In, Spotify account via Facebook, email hasn't changed.

Hi, I created my account through Facebook and never had a problem until now. I just upgraded to a new hard drive in my Macbok and now I can't get my spotify to work. I can login to my Spotify account on the web, through the browser, but when it tries...

  • Visitor
  • Hi, I created my account through Facebook and never had a problem until now. I just upgraded to a new hard drive in my Macbok and now I can't get my spotify to work. I can login to my Spotify ac...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Setting Up An Account in Bahrain

Hi, I dont seem to be able to open a new account for my wife. Her Iphone region is UK although we reside in Bahrain. This is preventing her using my premium family account. Any ideas how to help please?

  • Visitor
  • Hi,   I dont seem to be able to open a new account for my wife. Her Iphone region is UK although we reside in Bahrain. This is preventing her using my premium family account. Any ideas how to ...
  • Maxim
  • Spotify Star
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

3 Months for $0.99 wouldn't work when clicking the link

I received emails and ads to get premium for $0.99 for 3 months.But everytime i clicked the link to sign up it said there was a problem with the webpage and try again later. Now it looks like the deal has expired.How am I supposed to make use of a de...

  • Newbie
  • I received emails and ads to get premium for $0.99 for 3 months. But everytime i clicked the link to sign up it said there was a problem with the webpage and try again later. Now it looks like the d...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 310 Views
  • 1 replies
  • 0 likes