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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2937 Views
  • 0 replies
  • 8 likes
  • Security
  • 2937 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455603 Views
  • 973 replies
  • 109 likes
  • Account
  • 455603 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202018 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202018 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110272 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110272 Views
  • 72 replies
  • 12 likes

Changing my username without creating a new account?

So I joined the Spotify Premium Family Plan using my account and it changed my username to a bunch of letters and numbers. I already looked at the help page to see if I could change it back to what I had but it just said that I have to create a new a...

  • Newbie
  • So I joined the Spotify Premium Family Plan using my account and it changed my username to a bunch of letters and numbers. I already looked at the help page to see if I could change it back to what I...
  • phan_times
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Full Display Name

I'm sure this has been asked before, but how do I get my full name to display on the account? I'm connected through facebook, but it's still only displaying my first name. I've tried disconnecting and re-connecting to no success...

  • Newbie
  • I'm sure this has been asked before, but how do I get my full name to display on the account? I'm connected through facebook, but it's still only displaying my first name. I've tried disconnecting an...
  • Julian
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Cant login anymore

So yesterday I was all the sudden logged out from my account. I wanted to login but it says my password is wrong. I changed my password a couple of times but still it says my password is wrong. What should I do??

  • Casual Listener
  • So yesterday I was all the sudden logged out from my account. I wanted to login but it says my password is wrong. I changed my password a couple of times but still it says my password is wrong. What ...
  • phan_times
  • Community Legend
  • 508 Views
  • 3 replies
  • 0 likes
  • Login
  • 508 Views
  • 3 replies
  • 0 likes

Superuser Contribution Log in failed

I have my email and my username, but I go to reset my password and I know what I reset it too and it won't let me into my account. No matter how many times I reset it won't let me in.

  • Newbie
  • I have my email and my username,  but I go to reset my password and I know what I reset it too and it won't let me into my account. No matter how many times I reset it won't let me in. 
  • Alfredo
  • Roadie
  • 483 Views
  • 4 replies
  • 0 likes
  • 483 Views
  • 4 replies
  • 0 likes

Solved!! CAN'T LOG IN ON MOBILE

I LOGIN NORMALLY TO MY LAPTOP, BUT I CAN'T LOGIN TO MOBILE DEVICES, AFTER THAT I TRY TO LOGIN DEVICE TELL ME THAT THE USER NAME OR PASSWORD ARE INCORRECT. BUT THEY ARE RIGHTS!PLEASE HALP ME

  • Casual Listener
  • I LOGIN NORMALLY TO MY LAPTOP, BUT I CAN'T LOGIN TO MOBILE DEVICES, AFTER THAT I TRY TO LOGIN DEVICE TELL ME THAT THE USER NAME OR PASSWORD ARE INCORRECT. BUT THEY ARE RIGHTS! PLEASE HALP ME
  • Luke
  • Spotify Star
  • 5378 Views
  • 3 replies
  • 0 likes
  • Login
  • 5378 Views
  • 3 replies
  • 0 likes

Solved!! Can’t log in, weird massage

Hi guys, a long time ago I opened a Spotify account but was not allowed to use it in my state so it went off real quick. This week Spotify arrived to us too (yay!). I tried to connect it with my old account (through app) but it shows me the next mass...

  • Regular
  • Hi guys, a long time ago I opened a Spotify account but was not allowed to use it in my state so it went off real quick. This week Spotify arrived to us too (yay!). I tried to connect it with my old ...
  • Luke
  • Spotify Star
  • 570 Views
  • 3 replies
  • 0 likes
  • Account
  • 570 Views
  • 3 replies
  • 0 likes

Recuperer adresse mail d'un compte spotify premium avec identifiant

Bonjour,Mon pere ne sais plus quelle est l'adresse mail utilisee pour se connecter a son compte spotify. Et c'est lui le proprietaire du compte family.

  • Newbie
  • Bonjour, Mon pere ne sais plus quelle est l'adresse mail utilisee pour se connecter a son compte spotify. Et c'est lui le proprietaire du compte family.
  • 1016 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 1016 Views
  • 0 replies
  • 0 likes

Can't upgrade from Premium to Family with Vodafone

I currently have a Premium subscription through my Vodafone contract. I want to upgrade to Family. My options to achieve this would appear to be:Cancel the Premium subscription through Vodafone, wait for it to expire, then take out Family directly wi...

  • Newbie
  • I currently have a Premium subscription through my Vodafone contract. I want to upgrade to Family. My options to achieve this would appear to be: Cancel the Premium subscription through Vodafone, w...
  • Maxim
  • Spotify Star
  • 2321 Views
  • 1 replies
  • 4 likes
  • 2321 Views
  • 1 replies
  • 4 likes

Hacked

Hello.My premium account got hacked yesterday. First i saw new playlists which i deleted and went to sleep cuz i tought its just a bug or i misclicked something. When i woke up, i have all my playlists deleted and some new ones made. One of them was ...

  • Newbie
  • Hello. My premium account got hacked yesterday. First i saw new playlists which i deleted and went to sleep cuz i tought its just a bug or i misclicked something. When i woke up, i have all my playl...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 202 Views
  • 1 replies
  • 0 likes

Upgrade to family from premium yearly subscription

I took the one year Premium plan a few months ago. Now I want to upgrade to a family premium plan but it seem to only charge per month. How do I go about upgrading? /Anders

  • Newbie
  • I took the one year Premium plan a few months ago. Now I want to upgrade to a family premium plan but it seem to only charge per month. How do I go about upgrading?    /Anders 
  • Noah
  • Spotify Star
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Solved!! email changed by someone

Someone has changed my wife spotify account email address, so she can't login.What can we do to restore her account?

  • Casual Listener
  • Someone has changed my wife spotify account email address, so she can't login. What can we do to restore her account?
  • maxliscia
  • Casual Listener
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobran pero no soy premium

Resulta que hace una semana decidi probar el premium de estudiantes, pero me pedian un documento que en ese momento no tenia por tanto, lo deje pasar hasta que lo consiguiese. Pero al dia siguiente me di cuenta de que me lo habian cobrado y no podia ...

  • Casual Listener
  • Resulta que hace una semana decidi probar el premium de estudiantes, pero me pedian un documento que en ese momento no tenia por tanto, lo deje pasar hasta que lo consiguiese.    Pero al ...
  • crisosoc
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • Premium
  • 345 Views
  • 2 replies
  • 0 likes

Incorrect birth date

I have connected my Spotify account with FB and on my Spotify there is incorrect birth date. On my FB it is correct. What can I do? I can't also email connected on Spotify account

  • Casual Listener
  • I have connected my Spotify account with FB and on my Spotify there is incorrect birth date. On my FB it is correct. What can I do? I can't also email connected on Spotify account
  • Pacanek01
  • Casual Listener
  • 403 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 403 Views
  • 4 replies
  • 0 likes

Logging in

Hi so I had Spotify back when I lov d in Europe. Then I moved to South Africa where Spotify wasn’t available at the time. Now that it’s available here I tried to log in again through Facebook but it keeps saying error. What should I do?

  • Newbie
  • Hi so I had Spotify back when I lov d in Europe. Then I moved to South Africa where Spotify wasn’t available at the time. Now that it’s available here I tried to log in again through Facebook but it ...
  • songassistant
  • Composer
  • 267 Views
  • 1 replies
  • 1 likes
  • Login
  • 267 Views
  • 1 replies
  • 1 likes

Credit Card Fraud

I received a charge on my credit card for $9.99 by Spotify. I never use Spotify nor did I subscribe to the premium account. I had to search my email to see if I had ever even used Spotify in the past. This is credit card fraud and I notified my credi...

  • Newbie
  • I received a charge on my credit card for $9.99 by Spotify.  I never use Spotify nor did I subscribe to the premium account.  I had to search my email to see if I had ever even used Spotify...
  • UJA
  • Newbie
  • 28646 Views
  • 30 replies
  • 5 likes
  • 28646 Views
  • 30 replies
  • 5 likes

Logged in as someone else

My account information was posted online, so somebody else was using my account. I've changed my password, and disconnected from Facebook, but it still tells me I'm logged in as this person.

  • Casual Listener
  • My account information was posted online,  so somebody else was using my account. I've changed my password,  and disconnected from Facebook,  but it still tells me I'm logged in as thi...
  • Maxim
  • Spotify Star
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Hacked account and loss of all playlist

Hi! Recently my account was hacked. Suddenly while listening to my music someone start using my account somewhere else. It stood "listening on SM-G950U" and it was playing a song named "FLOOR 555" by "XXXTENTACION" if that tell you guys anything. Aft...

  • Casual Listener
  • Hi! Recently my account was hacked. Suddenly while listening to my music someone start using my account somewhere else. It stood "listening on SM-G950U" and it was playing a song named "FLOOR 555" by...
  • miglea
  • Newbie
  • 502 Views
  • 4 replies
  • 0 likes
  • 502 Views
  • 4 replies
  • 0 likes

Solved!! Wrong username on spotify.com - correct on support.spotify.com

I registered my account using facebook.Right away I get that strange username "21ereovjc7aaiv652adzfmw7a" , So when I proceed to Spotify support page to remove this frankenstein and try to create a new one, guess what... I have the correct name displ...

  • Visitor
  • I registered my account using facebook. Right away I get that strange username "21ereovjc7aaiv652adzfmw7a" , So when I proceed to Spotify support page to remove this frankenstein and try t...
  • Toh01
  • Newbie
  • 7184 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 7184 Views
  • 6 replies
  • 0 likes

South Africa can't change country

Not using a VPN or private browser, and my IP shows my correct location, but my country says Finland and that cannot be changed... Any ideas?

  • Casual Listener
  • Not using a VPN or private browser, and my IP shows my correct location, but my country says Finland and that cannot be changed...   Any ideas?
  • nicisme
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes