How to change to company name?

[Bryggakultursal]

Hi, all!

Issue: when I login to Spotify with company name and password, my name is displayed instead. How come?

I need to have our company name displayed so that our playlists can be shared and found. I have tried to log off an in but no changes. 

Regards Martin

[Maxim]

Hey @Bryggakultursal,

Have you recently connected a Facebook account to your Spotify's company user profile and then disconnected it shortly after?

Let me know.

[Bryggakultursal]

Hi, Maxim. Thanks for replying.

This account has multiple users. 5 in total. I do not think anyone of them have linked this with FB. But I´ll check. If so, what to do? 

[user-removed]

Hi there!

Sorry to bump in here, but I think I know how to help! When you go to https://spotify.com/account/ in this account, does it show that you're connected to a Facebook account? Are you also able to check as well in-app (Under Settings)?

Cheers,
Tim

[Bryggakultursal]

Hi, Tim! Thanks! I was indeed connected to FB, but now I have disconnected and still my profile is displaying. Even logged out and changed password. Any more suggestions? 

Cheers, Martin. 

[Maxim]

It can take up to a week to update your name/profile picture on your profile 🙂

[Bryggakultursal]

Hi, Maxim! Wow, really, in this world of 1 and 0 and x and y´s...? Great to know. Guess I´ll have to wait for changes then. 

I have registered my company mail adress in the profile, and I do see that the profile picture is the same as on FB. Will the company logo be back then after this wait? Or do I have to make any changes in the settings. I can´t even remebmer where to change profile pic. 

Thank again, Martin

[user-removed]

Hi Martin!

I'm gonna pop back in here - sorry about the mixed replies! If you want to speed up the process of updating your profile page, you can go in-app > profile > click on the profile image 🙂 The file will need to be in .JPG format!

Cheers,
Tim