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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75722 Views

28 replies

0 likes

  • 75722 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93122 Views

9 replies

2 likes

Account
Login
  • 93122 Views
  • 9 replies
  • 2 likes

0 Friends on Facebook

Hi,I have been facing this issue since the start. i'm connected to facebook but i cannot see my friends on spotify and neither can they look for me.I havent been able to follow a single friend from facebook. When ever i try it says "Sorry, something ...

Casual Listener

Hi, I have been facing this issue since the start. i'm connected to facebook but i cannot see my friends on spotify and neither can they look for me. I havent been able to follow a single friend fr...

Crash27

Newbie

1510 Views

7 replies

0 likes

Account
Premium
  • 1510 Views
  • 7 replies
  • 0 likes

problema para desvincular cuenta spotify a PS music

hola, mi problema es el siguiente, tengo mi cuenta scortez.die la cual quiero vincular con mi cuenta de psn dsalasps4 la desvincule desde apps en mi cuenta de spotify y me permite desvincular.luego voy a este link de PSNhttps://link.playstationmusic....

Casual Listener

hola, mi problema es el siguiente, tengo mi cuenta scortez.die  la cual quiero vincular con mi cuenta de psn dsalasps4  la desvincule desde apps en mi cuenta de spotify y me permite desvi...

GohanBelik2

Casual Listener

9958 Views

3 replies

1 likes

  • 9958 Views
  • 3 replies
  • 1 likes

Listen to content of a different country

Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song is allowed to stream in the respective country, if I...

Casual Listener

Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song i...

estebanGramaj0

Gig Goer

33530 Views

5 replies

6 likes

Account
  • 33530 Views
  • 5 replies
  • 6 likes

Account cancelled

HeyI cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they cancelled my subscription and I cannot log in. I tri...

Newbie

Hey I cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they...

biafontess

Regular

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Premium Acct user, not linked to FB, want to link to fb

Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything I try doesn't work. The troubleshooting stuff I've seen has ...

Casual Listener

Hi!   I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything ...

biafontess

Regular

1929 Views

3 replies

1 likes

Account
Connect
Facebook
Help
Social
  • 1929 Views
  • 3 replies
  • 1 likes

Solved!! Someone accessed my account twice, deleted a bunch of my saved songs and added their own.

Is there any way to revert back? I lost many of my saved songs. I have changed my password now and logged out of all devices.

Casual Listener

Is there any way to revert back? I lost many of my saved songs.  I have changed my password now and logged out of all devices.

demlow

Casual Listener

888 Views

3 replies

0 likes

Account
Login
Security
  • 888 Views
  • 3 replies
  • 0 likes

Fastest way to cancel my premium account?

Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it. Thanks for the help, so long Spotify its been a pretty good 2 yea...

Newbie

Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it.    ...

imattolo

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Verifizierung der Adresse nicht moeglich

Spoiler (Highlight to read)Hallo,Wir haben ein family premium abo. Ich wurde jetzt schon mehrmals aufgefordert, meine Adresse zu verifizieren. Das habe ich gemacht. Ein paar Tage spaeter kam eine Mail, das die Adresse nicht verifiziert werden konnte....

Newbie

Hallo, Wir haben ein family premium abo. Ich wurde jetzt schon mehrmals aufgefordert, meine Adresse zu verifizieren. Das habe ich gemacht. Ein paar Tage spaeter kam eine Mail, das die Adresse nicht ...

663 Views

0 replies

1 likes

  • 663 Views
  • 0 replies
  • 1 likes

Premium and free

What hoppens with offline saved music when you change from premium to free? Would they disappear or can I still listen ?

Newbie

    What hoppens with offline saved music when you change from premium to free? Would they disappear or can I still listen ? 

gelipon

Casual Listener

381 Views

1 replies

0 likes

Free
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Account used by someone else

Hi community Today i logged on to my spotify account, only to see my playlists have gone and "recently played" contains artists and song i never heard of.I could see from the devices, that someone was playing the music on his iPhone. How do I recover...

Casual Listener

Hi community   Today i logged on to my spotify account, only to see my playlists have gone and "recently played" contains artists and song i never heard of. I could see from the devices, that...

HenrikStevn

Gig Goer

858 Views

3 replies

0 likes

  • 858 Views
  • 3 replies
  • 0 likes

Unlink private profile from artist account

Hi Guys, I linked a long time ago my private profile to my bands artist page. I would really love to undo this since I don't want to use my private account for that anymore and I maybe want to link it to another projekt of mine.I already wrote to the...

Casual Listener

Hi Guys,  I linked a long time ago my private profile to my bands artist page. I would really love to undo this since I don't want to use my private account for that anymore and I maybe ...

belowmemusic

Newbie

2139 Views

6 replies

1 likes

Premium
  • 2139 Views
  • 6 replies
  • 1 likes

Spotify in unavailable countries

So I have a question which is not in any of the catogires which were offered to me. I am a student in Germany, but I come from Macedonia. Spotify is not available in Macedonia, but I have download it in Germany. So my question is, can I listen to Spo...

Newbie

So I have a question which is not in any of the catogires which were offered to me. I am a student in Germany, but I come from Macedonia. Spotify is not available in Macedonia, but I have download it...

Michellefms

Newbie

1314 Views

1 replies

0 likes

  • 1314 Views
  • 1 replies
  • 0 likes

Spotify Transfer 7 big Playlists

Hey i got 2 accounts, i can access both but one account is empty. the other has the 6 big playlists, how can i transfer all my playlists to my other account quick and easy?

Newbie

Hey i got 2 accounts, i can access both but one account is empty. the other has the 6 big playlists, how can i transfer all my playlists to my other account quick and easy?

TheBrickSlayer

Roadie

327 Views

1 replies

0 likes

Account
  • 327 Views
  • 1 replies
  • 0 likes

Premium Account

I need help and frankly i am kinda frustrated.1. I am with Spotify and signed on Premium for the past few years. About 3-4 months back, suddenly my daughters could not access their account. Tried to add them but it keep asking me to verify that they ...

Newbie

I need help and frankly i am kinda frustrated. 1. I am with Spotify and signed on Premium for the past few years. About 3-4 months back, suddenly my daughters could not access their account. Tried t...

vinjski

Gig Goer

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

changing country on account

I am trying to change the country on my account. I am in the country I am trying to change it to and I am not in a vpn but the drop down menu doesn't work?please help I'm logged out on my phone! I have attached a screenshot below.

Visitor

I am trying to change the country on my account. I am in the country I am trying to change it to and I am not in a vpn but the drop down menu doesn't work? please help I'm logged out on my phon...

ErickRGuetta

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution My library

I just opened Spotify now and went onto my saved songs, but there's nothing there. Somehow they've been deleted. What do I Do?

Casual Listener

I just opened Spotify now and went onto my saved songs, but there's nothing there. Somehow they've been deleted. What do I Do?

Khizzar_ahmed

Casual Listener

425 Views

2 replies

0 likes

Account
Premium
  • 425 Views
  • 2 replies
  • 0 likes

Can't login to account

I cannot login to my account. Spotify does not recognize my account E-mail address. I received an e-mail that my email had been changed but I did not change it. Now I cannot access my account. I have tried the some of the community suggestions and no...

Casual Listener

I cannot login to my account.  Spotify does not recognize my account E-mail address. I received an e-mail that my email had been changed but I did not change it.  Now I cannot access my acc...

Robert_W

Community Legend

408 Views

1 replies

0 likes

Login
  • 408 Views
  • 1 replies
  • 0 likes

Being bombarded with Facebook notifications

A couple of days ago I noticed someone using my Spotify (someone stopped my music playing and started listening to something else on an unknown device). So I logged out from all devices and changed my password. NowI'm getting constant notifications f...

Casual Listener

A couple of days ago I noticed someone using my Spotify (someone stopped my music playing and started listening to something else on an unknown device). So I logged out from all devices and changed m...

Robert_W

Community Legend

753 Views

1 replies

0 likes

Login
  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Decemberists concerts at Edgefield

Would love the password to buy tickets in the Spotify pre-sale for the two Decemberists concerts at Edgefield in Troutdale, Oregon, in June 2018. Thanks much!

Newbie

Would love the password to buy tickets in the Spotify pre-sale for the two Decemberists concerts at Edgefield in Troutdale, Oregon, in June 2018.  Thanks much!

Jack

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Spotify charging my card and I don't have premium... please help

Please help. I can not find a contact number for spotify. I have unsubscribed over 6 months ago and I saw today they charged me $10.73. I have no idea how long this has been going on. I do not have a lot of money, please assist and thank you in advan...

Casual Listener

Please help. I can not find a contact number for spotify.  I have unsubscribed over 6 months ago and I saw today they charged me $10.73.   I have no idea how long this has been going o...

Maxim

Spotify Star

525 Views

3 replies

0 likes

Account
Premium
Subscription
  • 525 Views
  • 3 replies
  • 0 likes