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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653993 Views

13 replies

4 likes

Account
  • 653993 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734472 Views

18 replies

29 likes

  • 734472 Views
  • 18 replies
  • 29 likes

multiple accounts log in problem

Hey there! i have 2 different accounts with 2 different playlist charged but, if i try to log in, both go to the same spotify account. Why?? first one has a email account, second one it's Facebook account, but if i log in with email account spotify o...

Newbie

Hey there! i have 2 different accounts with 2 different playlist charged but, if i try to log in, both go to the same spotify account. Why??   first one has a email account, second one it's Fa...

155 Views

0 replies

0 likes

Account
  • 155 Views
  • 0 replies
  • 0 likes

VERY URGENT: PLEASE HELP SO SICK OF THIS RUBBISH COMPANY

Here's the situation: As of this morning someone seemingly hacked/got access to my Spotify. They've changed the password and I can't get in. I did a password reset. HOWEVER, I've had my account for ages, and for whatever reason the mail.com address I...

Newbie

Here's the situation:   As of this morning someone seemingly hacked/got access to my Spotify. They've changed the password and I can't get in. I did a password reset.   HOWEVER, I've ha...

Robert_W

Community Legend

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
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Can't log into my premium account

Hi,I can't log into my premium account. I recently connect with spotify community.Spotify offer me 1$ for 3 month service plan. I purchased it but before 2 days i am not login my account. This msg show on Sceen -: The page isn’t redirecting properlyF...

Regular

Hi, I can't log into my premium account. I recently connect with spotify community. Spotify offer me 1$ for 3 month service plan. I purchased it but before 2 days i am not login my account.  ...

226 Views

0 replies

0 likes

Account
Login
Premium
  • 226 Views
  • 0 replies
  • 0 likes

Some Account help

Hey guys I'm having some trouble, I clicked a link today on Spotify and it brought me to the web version which has a totally different playlist. This is an old playlist and I would very much like to move it over to my app where I play most of my musi...

Newbie

Hey guys I'm having some trouble, I clicked a link today on Spotify and it brought me to the web version which has a totally different playlist. This is an old playlist and I would very much like to ...

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

playlist partly gone, cannot restore

Hello, Yesterday I noticed that my playlist is partly gone(not fully deleted). When trying to restore it at my account page it says I have no deleted playlist. How can I get in contact with Spotify to fix this? A while ago my account got hacked and I...

Newbie

Hello,   Yesterday I noticed that my playlist is partly gone(not fully deleted). When trying to restore it at my account page it says I have no deleted playlist.   How can I get in cont...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes

Crossfade within albums

There are certain albums that I come across that do not crossfade within. When I switch to shuffle the individual songs are able to crossfade normally, whether they be the end of the current song or the beginning of the new. However, when moving in o...

Casual Listener

There are certain albums that I come across that do not crossfade within. When I switch to shuffle the individual songs are able to crossfade normally, whether they be the end of the current song or ...

658 Views

0 replies

1 likes

  • 658 Views
  • 0 replies
  • 1 likes

Solved!! 2017 Wrapped update ?

I checked my 2017 wrapped once and I wanted to check again to see how much it has changed and it still shows the same numbers it did before. Is there anyway to get an updated version?

Casual Listener

I checked my 2017 wrapped once and I wanted to check again to see how much it has changed and it still shows the same numbers it did before. Is there anyway to get an updated version?

Maxim

Spotify Star

2067 Views

1 replies

0 likes

Other
  • 2067 Views
  • 1 replies
  • 0 likes

La estafa de siempre: Spotify no puede comprobar domicilio de un familiar

Definitivamente dan buen servicio mientras dura. Y ya estoy pensando seriamente que el plan Familiar es una estafa muy bien hecha en su llamado plan familiar. Renove mi suscripcion a Plan Familiar con un miembro de mi familia que vive en la misma cas...

Newbie

Definitivamente dan buen servicio mientras dura. Y ya estoy pensando seriamente que el plan Familiar es una estafa muy bien hecha en su llamado plan familiar. Renove mi suscripcion a Plan Familiar co...

398 Views

0 replies

0 likes

  • 398 Views
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Can't login; had to recreate account

Attempted to log into app, it logs me in ... then split second later I'm back into login screen. Attempt to change pw, never receive email. I find i can recreate my account. Some of my music is recognized, but i don't have premium anymore. Curious wh...

Visitor

Attempted to log into app, it logs me in ... then split second later I'm back into login screen.    Attempt to change pw, never receive email.    I find i can recreate my acco...

204 Views

0 replies

0 likes

Account
Login
  • 204 Views
  • 0 replies
  • 0 likes

Unable to connect spotify to my facebook

Unable to connect my spotify to my facebook. Keep getting an error message: "Sorry there has been a temporary error, please try again later." Have tried quite a few times already, still not working. Any help would be highly appreciated.

Newbie

Unable to connect my spotify to my facebook.   Keep getting an error message:    "Sorry there has been a temporary error, please try again later."   Have tried quite a few t...

179 Views

0 replies

0 likes

Account
  • 179 Views
  • 0 replies
  • 0 likes

Billed for Premium every month but still says free

Hi—I’ve been paying for a Premium account for months but noticed that when I log in on my phone and computer my account says Get Premium, so I made a new account and started a free trial. Not really sure what is going on.

Newbie

Hi—I’ve been paying for a Premium account for months but noticed that when I log in on my phone and computer my account says Get Premium, so I made a new account and started a free trial. Not really ...

153 Views

0 replies

0 likes

Account
  • 153 Views
  • 0 replies
  • 0 likes

Won't receive password email

i've had spotify for a while and on my account i bought premium, then one day i went to listen to music and a bunch of new playlists had been made to music i've never listened to. that kept happening and so i decided to make a new account and i got p...

Newbie

i've had spotify for a while and on my account i bought premium, then one day i went to listen to music and a bunch of new playlists had been made to music i've never listened to. that kept happening...

164 Views

0 replies

0 likes

Account
  • 164 Views
  • 0 replies
  • 0 likes

Configuring family account

I've just moved from premuim to family however my family members playlists are still using my log in (as the owner of the premuim account). I sent the invitation and it was accepted but we still seem to have just one log in and account. How do i sepe...

Newbie

I've just moved from premuim to family however my family members playlists are still using my log in (as the owner of the premuim account). I sent the invitation and it was accepted but we still seem...

260 Views

0 replies

0 likes

Account
  • 260 Views
  • 0 replies
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logged out intermittently/automatically.

So I have an account with Telecom that gives me spotify for free. I want to use that login on another phone and download all my music to listen to it offline so i can listen to it when i am driving through areas with no cell phone coverage. Intermitt...

Newbie

So I have an account with Telecom that gives me spotify for free. I want to use that login on another phone and download all my music to listen to it offline so i can listen to it when i am driv...

192 Views

0 replies

0 likes

Account
Login
Subscription
  • 192 Views
  • 0 replies
  • 0 likes

can't login anymore, i don't know why

Hi everyone,So my problem started when i wanted to fix my friendslist, i couldnt see my friends on spotify anymore.so a reinstalled, relaunched, and then went to facebook / settings / apps, clicked on the cross to disable spotify, and then re-enabled...

Newbie

Hi everyone, So my problem started when i wanted to fix my friendslist, i couldnt see my friends on spotify anymore. so a reinstalled, relaunched, and then went to facebook / settings / apps, click...

user-removed

Not applicable

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Cancel account I can't log into

I think I might have two Facebook Spotify accounts connected to the same Facebook. I can't log into the premium account but only the free one. I've never been able to log on to my pc and get into the premium one. I logged out of my phone to see if I ...

Visitor

I think I might have two Facebook Spotify accounts connected to the same Facebook.  I can't log into the premium account but only the free one. I've never been able to log on to my pc and get i...

user-removed

Not applicable

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Can't log in

I use the app everyday and was using it this morning but now I've been logged out on all of my devices and when I try logging in with facebook it tells me "username or password is incorrect" and I reset my password using my email but when I logged in...

Newbie

I use the app everyday and was using it this morning but now I've been logged out on all of my devices and when I try logging in with facebook it tells me "username or password is incorrect" and I re...

200 Views

0 replies

0 likes

Account
Login
  • 200 Views
  • 0 replies
  • 0 likes

Two Accounts Accidentally Merging?

I have two accounts - one on Premium, one that is free. A few days ago I logged out of the premium account and logged back in; this time it showed me a weird mix of MY account and my MOTHER'S account (frequently accessed on another computer in the ho...

Newbie

I have two accounts - one on Premium, one that is free. A few days ago I logged out of the premium account and logged back in; this time it showed me a weird mix of MY account and my MOTHER'S account...

217 Views

0 replies

0 likes

Account
Login
Other
Premium
  • 217 Views
  • 0 replies
  • 0 likes

Cannot change country

Hello, I have a German laptop with a German IP address that's preventing me from changing my country. I would like to update my payment information, but it's still charging me in euros. Can anyone help me do this? Thanks!Joy

Newbie

Hello,    I have a German laptop with a German IP address that's preventing me from changing my country. I would like to update my payment information, but it's still charging me in euros...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
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Cancelar Assinatura

Boa noite, eu acabei de assinar o spotify premium por 3 meses, mas nao quero que assinem automaticamente depois dos 3 meses, ou seja, se na opcao cancelar premium no site do spotify, sera cancelado a cobranca automatica ? se sim, eu perderei os 3 mes...

Newbie

Boa noite, eu acabei de assinar o spotify premium por 3 meses, mas nao quero que assinem automaticamente depois dos 3 meses, ou seja, se na opcao cancelar premium no site do spotify, sera cancelado a...

538 Views

0 replies

0 likes

  • 538 Views
  • 0 replies
  • 0 likes