Announcements

Help Wizard

Step 1

NEXT STEP

How to to change my country profile when the dropdown doesn't allow me to?

How to to change my country profile when the dropdown doesn't allow me to?

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the country dropdown is always gray and doesn't allow me to change. My country on my Facebook account (which is linked to Spotify) is updated, but Spotify still doesn't allow me to change. Probably a glitch in the platform.

I don't want to loose my account, please help!
Reply
3 Replies

Hello! All good?

 

In this case, I recommend reading this article so that you can successfully change country.

 

If it still doesn't work, I highly recommend that you contact the Spotify team by clicking this link to speak to support or this link to speak to them on Facebook or this link to speak to them on Twitter/X. Because it is probably a bug, contacting them directly is more effective, they usually don't take more than 48 hours to resolve your issue.

 

Keep me informed if you still have difficulties!

ribezazRising Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Ribezaz,

 

Thank you for your response. I tried everything already, it's a bug. I just wasn't sure how to contact them, will use social media, thank you for the tip!

 

Best,

-Daniel

 

You're welcome! If you need it, just call 🙂 Can you mark the answer as "solution"? This helps other people who have the same issue to find a resolution faster!

ribezazRising Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts