I Got Logged Out

[MikeySteele]

I had a Spotify Premium account that was logged into all of my devices. However last week for some reason they all seemed to have been logged out. The problem is that the email address used for the account technically doesn’t exist. I don’t know how my mother was able to do this back whenever she created the account, but she used a gmail that doesn’t exist. I have tried every password that I can come up with to try and log back in but none seem to be working. Normally by this point I would have just created a new account and moved on, however that account was a premium account and now I can’t log in to cancel the subscription. So now I need help either finding a way to log back into the account, canceling the subscription to the account, or deleting the account. Hope someone can help me.

[Billy-J]

Hey @MikeySteele, thanks for reaching out to the Community!

I’m sorry to hear this. For this case, it’s best to get in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!