I bye premium om 3 months

[enarm2409]

I bye 3 months for 9 dkk
but I have not got it. Help me please

[anjieeeeeeeeee]

Hey can you check if you received any receipt email? You can also check your Account Overview if it's showing Premium or Free - https://www.spotify.com/account/overview/

[enarm2409]

i have pay for premium

[jakubkoje]

Hi,

I have same problem.

I paid 3 months premium, and i dont have it.

I dont get any email.

Thanks for help

[anjieeeeeeeeee]

Hi enarm2409 and jakubkoje!

From the support page, you can try:

1. Log out and back into your account again.
2. Reinstall the Spotify app, following these steps.

Occasionally it’s necessary to force a sync of info between your device and our account information system.

Also, can you check if the payments went through or are only showing as pending charges?

[jakubkoje]

Thanks,
Is possible the payment is pending because i bought it at Saturday.

[jakubkoje]

No, my paymend is not pending...

[anjieeeeeeeeee · Accepted solution]

Hey jakubkoje!

In this case, you can contact the support team so can they check backstage for you 🙂

https://support.spotify.com/contact-spotify-support/