I can only access Spotify premium via Sonos and not via Spotify app.

[Holmboy]

Hi, I have the Spotify app on several devices and can only access Spotify premium via the Sonos app. When I log direct on to Spotify it does not recognise it as a premium account. Help gratefully received.

[Maxim]

Hey @Holmboy,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.