Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • snickerdoc
  • Newbie
  • 195134 Views
  • 719 replies
  • 63 likes
  • Account
  • 195134 Views
  • 719 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1101075 Views
  • 118 replies
  • 106 likes
  • Account
  • 1101075 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 54707 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 54707 Views
  • 58 replies
  • 8 likes

Error With Visa Payment

Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error:"Credit Card Stopped Working “Oops, seems your card or payment provider is having a bad day" Im from argent...

  • Newbie
  • Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error: " Credit Card Stopped Working “Oops, seems your card...
  • osornios
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Rogers

I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?

  • Newbie
  • I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?
  • osornios
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 117 Views
  • 1 replies
  • 0 likes

[All Platforms] Changelog after each Update (In-App)

I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?

  • Newbie
  • I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?
  • osornios
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Cobro incorrecto

Buenas tardes, Agradezco su ayuda con mi caso. En días pasado tenía una cuenta Premium pagando la oferta de 0.99 por los tres meses; antes de los 3 meses procedía a darme de baja a traves de mi correo, en opción: darme de baja, pero ahora verifico qu...

  • Newbie
  • Buenas tardes,  Agradezco su ayuda con mi caso. En días pasado tenía una cuenta Premium pagando la oferta de 0.99 por los tres meses; antes de los 3 meses procedía a darme de baja a traves de m...
  • osornios
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

can't access my playlists.

I created a new account from my profile on my ex husbands account. I did the 30 day premium trial and subscribed 6 months ago. I tried to log into my account on my computer, but none of my playlists were showing on my new account. It doesnt show any ...

  • Newbie
  • I created a new account from my profile on my ex husbands account. I did the 30 day premium trial and subscribed 6 months ago. I tried to log into my account on my computer, but none of my playlists ...
  • osornios
  • Spotify Star
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

restarted membership today

I had a problem with my card last month, so spotfy didnt get paid, my service was paused. I waited till today to restart so my card would be charged every month on the 3rd. But when I went to my account, it says i'm going to be charged the 23rd. 20 d...

  • Casual Listener
  • I had a problem with my card last month, so spotfy didnt get paid, my service was paused. I waited till today to restart so my card would be charged every month on the 3rd. But when I went to my acco...
  • osornios
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Can't register. Email aready in use.

Dears,first I wish you all merry xmas.Now to my problemÖfor the family premium subscription I was aboud to create an account for my parents. Sadly, at the registration process, spotify tells me, that their email is already in use, which is not possib...

  • Casual Listener
  • Dears, first I wish you all merry xmas.Now to my problemÖ for the family premium subscription I was aboud to create an account for my parents. Sadly, at the registration process, spotify tells me, ...
  • 68march31
  • Newbie
  • 411 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 411 Views
  • 4 replies
  • 0 likes

Facebook Account

Why can't I disconnect my Facebook account?I've seen the helpfull tips about disconnecting but the button isnt anywhere below Social Network...So what should I do?( PC )

  • Newbie
  • Why can't I disconnect my Facebook account? I've seen the helpfull tips about disconnecting but the button isnt anywhere below Social Network... So what should I do? ( PC )
  • osornios
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Chargeback for payment to Spotify Premium

Any idea on how I make a chargeback for a subscription I never intended to purchase? Didn't realize I had my credit card added to this account, so wouldn't have the opportunity to remove it before the end date of my 3/mo subscription I paid 9,99DKK t...

  • Casual Listener
  • Any idea on how I make a chargeback for a subscription I never intended to purchase? Didn't realize I had my credit card added to this account, so wouldn't have the opportunity to remove it before th...
  • Maxim
  • Spotify Star
  • 1275 Views
  • 3 replies
  • 0 likes
  • 1275 Views
  • 3 replies
  • 0 likes

Spotify premium/family

Upgraded a week ago to premium with ability to add five family members... unfortunately only one person at a time can listen on their iPhones. Can anyone help me fix this? Very frustratingThank you

  • Casual Listener
  • Upgraded a week ago to premium with ability to add five family members... unfortunately only one person at a time can listen on their iPhones. Can anyone help me fix this? Very frustrating Thank you
  • dfitz100
  • Casual Listener
  • 93 Views
  • 2 replies
  • 0 likes
  • 93 Views
  • 2 replies
  • 0 likes

Plano Premium Familiar

Nao consigo adicionar minha mae ao meu plano familiar. Toda vez que tentamos diz que "nao foi possivel comprovar que ela mora no mesmo endereco que o titular" mas eu, titular da conta, e ela moramos juntas. Eu adicionei o meu pai e nao tive esse prob...

  • Newbie
  • Nao consigo adicionar minha mae ao meu plano familiar. Toda vez que tentamos diz que "nao foi possivel comprovar que ela mora no mesmo endereco que o titular" mas eu, titular da conta, e ela moramos ...
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

charged after cancelling account

Hi. I signed up to 3 month Spotify for €0.99 a month. I was charged in November but the decided to cancel the subscription as I wasn't using it at all. I wasn't charged for Dec or Jan. I've just been charged €9.99 for February. I've cancelled it agai...

  • Newbie
  • Hi. I signed up to 3 month Spotify for €0.99 a month. I was charged in November but the decided to cancel the subscription as I wasn't using it at all. I wasn't charged for Dec or Jan. I've just been...
  • ErikG
  • Roadie
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Can't remember account logged in to

I don't know what account my spotify account is on and it keeps charging me and I don't know if you can cancel it without knowing the email or password and if I can just give you my credit card information?

  • Newbie
  • I don't know what account my spotify account is on and it keeps charging me and I don't know if you can cancel it without knowing the email or password and if I can just give you my credit card infor...
  • ErikG
  • Roadie
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Can't connect to family account

Who can help me! I have a free Spotify account, but now i want to connect my account to the family account of my man. But get the warning that this is not possible because i have already a account.How can i solve this?? Must i first upgrade to premiu...

  • Newbie
  • Who can help me! I have a free Spotify account, but now i want to connect my account to the family account of my man. But get the warning that this is not possible because i have already a account. ...
  • ErikG
  • Roadie
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Having problems updating country

Hi - I'm having problems updating my current country. Can anyone please advise? I can see the drop-down box, but it's disabled, and won't allow me to select a country. Thanks,Niall

  • Casual Listener
  • Hi - I'm having problems updating my current country. Can anyone please advise?   I can see the drop-down box, but it's disabled, and won't allow me to select a country.   Thanks, Niall
  • Maxim
  • Spotify Star
  • 99 Views
  • 4 replies
  • 0 likes
  • 99 Views
  • 4 replies
  • 0 likes

subscriptions

I was a day late to cancel my subscription because I didn't see any option on my phone to cancel it. Is there any way I get my money back now?

  • Newbie
  • I was a day late to cancel my subscription because I didn't see any option on my phone to cancel it. Is there any way I get my money back now?  
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Re: Payment

My card has expired, and when I try to update my payment form, I can not pay with my (visa) credit or debit card, it is not a problem for the bank, nor for funds, nor that my location is not compatible with my payment card, what happens? Idont want t...

  • Newbie
  • My card has expired, and when I try to update my payment form, I can not pay with my (visa) credit or debit card, it is not a problem for the bank, nor for funds, nor that my location is not compatib...
  • Masta_22
  • Roadie
  • 91 Views
  • 2 replies
  • 0 likes
  • 91 Views
  • 2 replies
  • 0 likes

Account keeps getting used from another place although I logged out from everywhere else

Hi When I listen to music it keeps getting stopped and get a message that my account is being used at another place. This has happened over the last few weeks in irregular intervals. As soon as it happens it seems like I have to fight an invisible pe...

  • Casual Listener
  • Hi   When I listen to music it keeps getting stopped and get a message that my account is being used at another place. This has happened over the last few weeks in irregular intervals. As soon...
  • frodothehutt
  • Casual Listener
  • 154 Views
  • 4 replies
  • 0 likes
  • 154 Views
  • 4 replies
  • 0 likes

premium

My premium account was not renewed or charged

  • Casual Listener
  • My premium account was not renewed or charged
  • Maxim
  • Spotify Star
  • 81 Views
  • 3 replies
  • 0 likes
  • 81 Views
  • 3 replies
  • 0 likes