I can't access my Spotify account

I can't access my Spotify account








Operating System

Windows 8.1


My Question or Issue

I cannot access my Spotify account from the Windows application. Some time ago this happened to me, I only listened to music through the web browser. I changed the proxy and it didn't work either. Please help me, I pay Spotify Premium.



[snip - Community moderator edit]

[snip - Community moderator edit]

2 Replies


Hi there @thebrokenhearts,

thanks for reaching out to the community !


Let's start by following the steps given on this support page to see if they help out.


Keep me posted 🙂

OneByBooRock Star 19
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Hey there @thebrokenhearts,


Thanks for reaching out about this here in the Community!


To add to what @OneByBoo shared above, we'd also recommend giving it another try after connecting to a different internet connection. 


If you're able to log in the app using another connection, it would be a good idea contacting the service provider of the original network for more information about this.


Further, we'd suggest making sure that your firewall and antivirus programs have Spotify set as an exception.


On another note, we've gone ahead and removed your screenshots from your original post as they contained some personal details.


Let us know how you get on! We'll be right here if there's anything else we can help with.


Have a lovely day 🙂

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