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I can't change(update) my new credit card number

I can't change(update) my new credit card number

As title. Please update your website to support this feature.

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5 Replies

btw the website version I'm using is Taiwan version. This may help you guys to target this issue. Please say I'm good at finding bug and give me award.

Can you not change it here?
https://www.spotify.com/account/subscription/change-payment/

What happens if you try?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Thanks for your link. But I'm asking about the Taiwan version of that page. It's clearly that there is a bug. I can't change my payment there. You can try the Taiwan version here:

 

https://www.spotify.com/tw/account/subscription/change-payment/

 

 

Seems to work fine for me, is it possible to get a screenshot of what you see?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I don't think you really test it.

If you are the support from spotify then it's really bad.

https://www.spotify.com/tw/account/subscription/change-payment/

 

Anyway, here's my screenshot:

 

1. First go to that link and input all the data it need

更改付款方法   Spotify.png

 

2. then it go to this page:

更改付款方法   Spotify.png

 

So it looks like bug for me. I can't change my credit card number. That is really bad and the stupid thing is that we can't reach spotify support team. It's not a really good experience at all.

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