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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14700 Views

7 replies

11 likes

Security
  • 14700 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552622 Views

991 replies

115 likes

Account
  • 552622 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131022 Views

74 replies

12 likes

Account
Login
Premium
  • 131022 Views
  • 74 replies
  • 12 likes

Deactivate Premium from Telia

I have ended my Premium subscription I had with Telia but Spotify still says I have Premium. Was over two weeks since I removed it and when I talk to Telia support they say I have no Premium account from them any longer but still it shows in my Spoti...

Newbie

I have ended my Premium subscription I had with Telia but Spotify still says I have Premium. Was over two weeks since I removed it and when I talk to Telia support they say I have no Premium accoun...

user-removed

Not applicable

300 Views

1 replies

0 likes

Account
  • 300 Views
  • 1 replies
  • 0 likes

Another name is shown on my Profile.

Hello, so today i decided to login to spotify to listen to a couple of songs, and then i recognized that the profile picture and name isnt mine, and i've tried to disconnect from facebook in preferences in spotify and i can click connect to facebook ...

Newbie

Hello, so today i decided to login to spotify to listen to a couple of songs, and then i recognized that the profile picture and name isnt mine, and i've tried to disconnect from facebook in preferen...

Jordi

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Paypal Problem

Hello, i had a problem with my monthly payment becauce my paypal account was not covered with enough money. After that i allowed paypal the direct debit from my banking account. Will Spotify now charge the ammount of money backdated or do i have to d...

Regular

Hello,   i had a problem with my monthly payment becauce my paypal account was not covered with enough money.   After that i allowed paypal the direct debit from my banking account....

user-removed

Not applicable

290 Views

1 replies

0 likes

Premium
  • 290 Views
  • 1 replies
  • 0 likes

Left my country as the default (USA) when making my account and now I can't log in

When I created my account I left my country as the USA, not realising I'd be locked out due to licensing issues after 14 days. However, I can't change my country to my actual one now (NZ) as the country setting in my account profile is greyed out. I ...

Casual Listener

When I created my account I left my country as the USA, not realising I'd be locked out due to licensing issues after 14 days. However, I can't change my country to my actual one now (NZ) as the coun...

AFreeUsername

Casual Listener

320 Views

2 replies

0 likes

Account
Free
  • 320 Views
  • 2 replies
  • 0 likes

multiple accounts on one lap top

My gf and I both have our own premium Spotify accounts. Problem is, when i log out of my account there is no way to switch users so she can log in to her account. We both connect using Facebook. When I hit connect with Facebook it keeps connecting to...

Casual Listener

My gf and I both have our own premium Spotify accounts. Problem is, when i log out of my account there is no way to switch users so she can log in to her account. We both connect using Facebook. When...

dinomight

Spotify Star

414 Views

3 replies

0 likes

  • 414 Views
  • 3 replies
  • 0 likes

Solved!! Can I delete facebook and keep Spotify?

Hey ya'll, I'm trying to break free from the facebook death-grip, but unfortunately I don't want to have to lose all of my playlists with no hope of getting them back (unless I open a spreadsheet and make a list of each of the thousand songs saved, t...

Casual Listener

Hey ya'll,   I'm trying to break free from the facebook death-grip, but unfortunately I don't want to have to lose all of my playlists with no hope of getting them back (unless I open a spre...

Aidanaa

Newbie

28759 Views

8 replies

1 likes

  • 28759 Views
  • 8 replies
  • 1 likes

Solved!! Redeemed Sprint deal...

I am already a Premium subscriber and I just stumbled upon the six months free sprint deal. I signed up for it but am now wondering if I am still going to get charged because I was currently paying separately. How do I go about making sure I am not p...

Music Fan

I am already a Premium subscriber and I just stumbled upon the six months free sprint deal.  I signed up for it but am now wondering if I am still going to get charged because I was currently pa...

tika666

Casual Listener

1964 Views

12 replies

0 likes

Subscription
  • 1964 Views
  • 12 replies
  • 0 likes

Playlists disappeared ONLY on iPod

Okay, so I've read through the various different "missing playlists" threads, and none of the solutions offered seem applicable to me, since my playlists show up fine on my Android phone and my laptop. My playlists are nowhere to be found on my iPod ...

Casual Listener

Okay, so I've read through the various different "missing playlists" threads, and none of the solutions offered seem applicable to me, since my playlists show up fine on my Android phone and my lapto...

Jordi

Community Legend

1766 Views

7 replies

0 likes

Premium
  • 1766 Views
  • 7 replies
  • 0 likes

sharing an account

Hey my sister uses my account which I'm more than happy for her to do as she's a student, but we both cannot listen at the same time. If I try to put a song on it stops her music and vice versa. Is there an easy way to fix this and I'm just being stu...

Newbie

Hey my sister uses my account which I'm more than happy for her to do as she's a student, but we both cannot listen at the same time. If I try to put a song on it stops her music and vice versa. Is t...

Jordi

Community Legend

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

Unable to log in because of Facebook casulites

I can no longer log in to my spotify account because it is linked with an alternative Facebook acctount i use. That account have been deactivated because it was an alternative account I belive. Either way, on that spotify account I am a premium subsc...

Visitor

I can no longer log in to my spotify account because it is linked with an alternative Facebook acctount i use. That account have been deactivated because it was an alternative account I belive. Eithe...

user-removed

Not applicable

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Login problem

Hi there, I had a Spotify Account, linked to facebook, with Spotify Unlimited. I'm paying 5€ for this every month. Today I started Spotify on my computer, like all the time, and I was not logged in. So I logged in again with my facebook account. Afte...

Visitor

Hi there, I had a Spotify Account, linked to facebook, with Spotify Unlimited. I'm paying 5€ for this every month.    Today I started Spotify on my computer, like all the time, and I ...

user-removed

Not applicable

453 Views

4 replies

0 likes

Account
  • 453 Views
  • 4 replies
  • 0 likes

Someone else is using my email?!

Hi! I have been a subscriber to spotify premium for around 3 years now and never had any problems until now. My old email account was deleted and when I try to enter my new one it tells me is already linked to another account. I have received a few e...

Newbie

Hi!   I have been a subscriber to spotify premium for around 3 years now and never had any problems until now. My old email account was deleted and when I try to enter my new one it tells me...

telliott

Newbie

1031 Views

2 replies

0 likes

Account
Security
Subscription
  • 1031 Views
  • 2 replies
  • 0 likes

Solved!! No longer wanting to log in with Facebook.

I want to get spotify premium but don't want the account associated with Facebook. I would like to use the same email address I used for Facebook, but just don't want the accounts linked. Also, anyway to transfer playlists once this happens?

Newbie

I want to get spotify premium but don't want the account associated with Facebook. I would like to use the same email address I used for Facebook, but just don't want the accounts linked. Also, anywa...

Jordi

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Two spotify accounts same playlist possible?

Well the topic speaks for it self, if its possible to share one playlist.. If its possible would someone please tell me how i can do this?

Newbie

Well the topic speaks for it self, if its possible to share one playlist.. If its possible would someone please tell me how i can do this?  

Jordi

Community Legend

4998 Views

1 replies

0 likes

Account
  • 4998 Views
  • 1 replies
  • 0 likes

Following list is empty

I cant see the artists im following on the following list, it says that im not following anyone but when I click on an artist that I know I follow, it says that I am following that artist. Have tried restarting spotify multiple times. The list is als...

Regular

I cant see the artists im following on the following list, it says that im not following anyone  but when I click on an artist that I know I follow, it says that I am following that artist. Have...

Barkly85

Regular

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Charging when my subscription was suppose to be canceled.

Hello my name is Christopher Brenneman. I am very unhappy with your services right now. I went onto this site and canceled my subscription. Yet here I am looking at my bank statement as of today with a pending spotify charge. I am currently unemploye...

Newbie

Hello my name is Christopher Brenneman. I am very unhappy with your services right now. I went onto this site and canceled my subscription. Yet here I am looking at my bank statement as of today with...

Jordi

Community Legend

239 Views

1 replies

0 likes

Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Auto subscription witout my acception

Yesterday i charge my prepaid with 30 euros to buy something, but i autocharge +1month. Can I cancel my subscription for this month with a refund?

Newbie

Yesterday i charge my prepaid with 30 euros to buy something, but i autocharge +1month. Can I cancel my subscription for this month with a refund? 

SuperWisdom

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

My old account presents itself when I sign into Spotify

Hi, I pay for a premium account on a newish account I set up 2 years ago. It was linked with my email. I had a previous account years before that. From the start of this week, whenever I sign into the account via my email the old account shows up, no...

Newbie

Hi,   I pay for a premium account on a newish account I set up 2 years ago. It was linked with my email. I had a previous account years before that. From the start of this week, whenever I s...

SuperWisdom

Community Legend

252 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Buying a one year subscription with student discount

Is this possible? I want to buy an entire year of spotify using my discount instead of month by month.

Music Fan

Is this possible? I want to buy an entire year of spotify using my discount instead of month by month.

SuperWisdom

Community Legend

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

Zufallswiedergabe / Random play

Hallo, ich würde gerne die komplette Song-Datenbank von Spotify im Zufallsmodus laufen lassen (also ohne vorheriges Angeben von Künstlern oder Playlisten). Gibt es diese Funktion in Spotify bereits, und ich finde sie nur nicht? Ansonsten wäre das ein...

Casual Listener

Hallo, ich würde gerne die komplette Song-Datenbank von Spotify im Zufallsmodus laufen lassen (also ohne vorheriges Angeben von Künstlern oder Playlisten). Gibt es diese Funktion in Spotify bereits, ...

DJ_Nameless

Casual Listener

760 Views

2 replies

0 likes

Other
  • 760 Views
  • 2 replies
  • 0 likes