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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Premium question

Hello, I use spotify as premium user paying 10 euro per month. I read that lately there have been changes, if I say well, now spotify is also free on smartphones and without limit of six months; maybe just advertising? I wondered what would happen to...

Regular

Hello, I use spotify as premium user paying 10 euro per month. I read that lately there have been changes, if I say well, now spotify is also free on smartphones and without limit of six months; mayb...

NeroChinaski

Regular

346 Views

3 replies

0 likes

Account
Premium
Subscription
  • 346 Views
  • 3 replies
  • 0 likes

My Spotify account is linked to the wrong Facebook and my Facebook is linked to the wrong Spotify.

First off, Ive already went under Help, and read the section on how to disconnect your Facebook from your Spotify. That hasn't worked for me. My premium Spotify is linked to my friend's facebook and my facebook is linked to my friend's Spotify. I don...

Regular

First off, Ive already went under Help, and read the section on how to disconnect your Facebook from your Spotify. That hasn't worked for me.    My premium Spotify is linked to my frien...

catkingcroll

Newbie

2248 Views

9 replies

0 likes

Account
  • 2248 Views
  • 9 replies
  • 0 likes

Spotify mobile won't login

On the train to Osaka. My wireless works but Spotify isn't pickubg it up.

Newbie

On the train to Osaka. My wireless works but Spotify isn't pickubg it up.

Joe

Community Legend

328 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Someone has changed the email on my account and spotify support has been unhelpful

Figured I'd post here and try to get some help. Someone has been using my account. They somehow got access to the account and changed the email. I can still login because it's connected to my facebook. But, I'm afraid this guy will delete one of my p...

Newbie

Figured I'd post here and try to get some help. Someone has been using my account. They somehow got access to the account and changed the email. I can still login because it's connected to my faceboo...

Joe

Community Legend

336 Views

2 replies

0 likes

  • 336 Views
  • 2 replies
  • 0 likes

Spotify Student Not Working

I have signed up for the spotify student discount and got accepted. However, when I go to my Spotify subscriptions page it shows that the subscription for premium is still $10. How can I get this fixed? I currently have a trial subscription, could th...

Newbie

I have signed up for the spotify student discount and got accepted. However, when I go to my Spotify subscriptions page it shows that the subscription for premium is still $10. How can I get thi...

Joe

Community Legend

2527 Views

2 replies

1 likes

Premium
Subscription
  • 2527 Views
  • 2 replies
  • 1 likes

Why am I being double charged?

I keep getting charged twice every month.

Newbie

I keep getting charged twice every month.

Joe

Community Legend

234 Views

2 replies

0 likes

  • 234 Views
  • 2 replies
  • 0 likes

Spotify data included in any UK mobile plan?

Cheers guys,

I'll move to the UK soon and want to take my Spotify Premium account there. I'm currently signed up for it via Orange Switzerland where all mobile data created by Spotify on my iPhone doesn't add to my mobile data limit.

Are there any Spo...

Newbie

Cheers guys,<br><br>I'll move to the UK soon and want to take my Spotify Premium account there. I'm currently signed up for it via Orange Switzerland where all mobile data created by Spot...

Peter__

Community Legend

520 Views

1 replies

0 likes

Free
Premium
Subscription
Unlimited
  • 520 Views
  • 1 replies
  • 0 likes

spotify's playing suggested songs

so i've been trying to play a certain song on spotify. when i try to select that song it plays suggested songs instead (diamonds by rihanna at the moment), but when i go onto a playlist and click shuffle a song from that playlist starts to play. i ha...

Newbie

so i've been trying to play a certain song on spotify. when i try to select that song it plays suggested songs instead (diamonds by rihanna at the moment), but when i go onto a playlist and click shu...

Joe

Community Legend

483 Views

1 replies

0 likes

Other
  • 483 Views
  • 1 replies
  • 0 likes

Deleting an account

Hi - I'm tying to delete my account and it's seeming like quite the hassle. My account keeps connecting to a friend's facebook and I've been trying to resolve this but found the only solution was to delete the account completely and start fresh. I've...

Visitor

Hi - I'm tying to delete my account and it's seeming like quite the hassle.   My account keeps connecting to a friend's facebook and I've been trying to resolve this but found the only solut...

user-removed

Not applicable

340 Views

3 replies

0 likes

  • 340 Views
  • 3 replies
  • 0 likes

Student discount

I recently purchased the student discount for Spotify premium, but my account says I'm only using free and asks me to upgrade to use the premium services. Why is this?

Newbie

I recently purchased the student discount for Spotify premium, but my account says I'm only using free and asks me to upgrade to use the premium services. Why is this?

Joe

Community Legend

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

Trying to get my month free of spotify premium

For some reason my debit card is denied and i dont know why. Do i need to have the 6 dollars on my balance so they can get it in case i want to spend more than that free month or doesnt matter the balance i have?

Newbie

For some reason my debit card is denied and i dont know why.   Do i need to have the 6 dollars on my balance so they can get it in case i want to spend more than that free month or doesnt ma...

SuperWisdom

Community Legend

255 Views

2 replies

0 likes

Subscription
  • 255 Views
  • 2 replies
  • 0 likes

Gift Card - Student

Hello, This question has probably been answered, but I currently have a Premium subscription to spotify and about three months ago I applied and recieved the student rate for Premium. I got a gift card for $30 last week and when I input the code, it ...

Newbie

Hello,   This question has probably been answered, but I currently have a Premium subscription to spotify and about three months ago I applied and recieved the student rate for Premium. I go...

Peter__

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Solved!! 2 accounts

Hi, I wanted to know if I can have 2 Spotify accounts associated to 1 membership. The thing is, yetserday, I have bought Spotify Premium membership, for my account, but, I want that my brother's account has Premium too, but with the same credit card,...

Casual Listener

Hi, I wanted to know if I can have 2 Spotify accounts associated to 1 membership. The thing is, yetserday, I have bought Spotify Premium membership, for my account, but, I want that my brother's ac...

ginoperrone177

Casual Listener

507 Views

2 replies

0 likes

  • 507 Views
  • 2 replies
  • 0 likes

It appears that you are not eligible for the discounted product that you are trying to purchase

Hi, I'm trying to use my NUS card to get 50% off premium but keep getting the following error message: It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account t...

Newbie

Hi,   I'm trying to use my NUS card to get 50% off premium but keep getting the following error message:   It appears that you are not eligible for the discounted product that you a...

emmathorell

Newbie

3689 Views

2 replies

1 likes

Account
Premium
Subscription
  • 3689 Views
  • 2 replies
  • 1 likes

Spotify linked to facebook, but not linked to facebook

Hi My account (andy_brizza) appears to be linked to facebook - but to my wife's profile, since her name and picture appears when I log in. However in the desktop client (windows) it appears not to be linked to facebook since the 'Connect fo Facebook'...

Casual Listener

  Hi    My account (andy_brizza) appears to be linked to facebook - but to my wife's profile, since her name and picture appears when I log in. However in the desktop client (win...

andy_brizza

Casual Listener

299 Views

2 replies

0 likes

Account
  • 299 Views
  • 2 replies
  • 0 likes

Solved!! T-Mobile Hungary Premium account issue

I have 2 accounts (1 is for my wife). Both are Premium account. Yesterday I wanted to change them to pay over T-Mobile, and now my accounts seem to be free (I had to downgrade them to register on T-Mobile web interface). What could I do? T-Mobile say...

Music Fan

I have 2 accounts (1 is for my wife). Both are Premium account. Yesterday I wanted to change them to pay over T-Mobile, and now my accounts seem to be free (I had to downgrade them to register on T-M...

hus1337

Newbie

779 Views

5 replies

0 likes

Premium
Subscription
  • 779 Views
  • 5 replies
  • 0 likes

Unable to change Credit Card and cancel the subscription - 30 day free Trial

I am a new user of Spotify Brazil, and I've been experiencing the following issue since the day July 4th. I activated the free 30 day period, and after placing the order and enter my credit card number, an error message appeared stating more or less ...

Casual Listener

I am a new user of Spotify Brazil, and I've been experiencing the following issue since the day July 4th. I  activated the free 30 day period, and after placing the order and enter  my cred...

Joe

Community Legend

381 Views

3 replies

0 likes

Subscription
  • 381 Views
  • 3 replies
  • 0 likes

Paying but not subscribed

Hi You guys are taking money out of my account each week but my spotify account isnt recognising me as a premium member. I did unsubscribe months ago but you mever stopped taking from my account. So I either want you to refund the money or make me a ...

Newbie

Hi You guys are taking money out of my account each week but my spotify account isnt recognising me as a premium member.  I did unsubscribe months ago but you mever stopped taking from my accoun...

Merik

Community Legend

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Can't activate my spotify

I'm subscribed with GOSURF 299 on my touch mobile number that comes with free trial of premium spotify 1G but i can't activate it on your website spotify.globe.com.ph it says the number i enter is not valid

Visitor

I'm subscribed with GOSURF 299 on my touch mobile number that comes with free trial of premium spotify 1G but i can't activate it on your website spotify.globe.com.ph it says the number i enter is no...

Glassjaw17

Newbie

10628 Views

25 replies

9 likes

Free
Other
  • 10628 Views
  • 25 replies
  • 9 likes