Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14798 Views

7 replies

11 likes

Security
  • 14798 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553813 Views

991 replies

116 likes

Account
  • 553813 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131188 Views

74 replies

12 likes

Account
Login
Premium
  • 131188 Views
  • 74 replies
  • 12 likes

Someone else is using my email?!

Hi! I have been a subscriber to spotify premium for around 3 years now and never had any problems until now. My old email account was deleted and when I try to enter my new one it tells me is already linked to another account. I have received a few e...

Newbie

Hi!   I have been a subscriber to spotify premium for around 3 years now and never had any problems until now. My old email account was deleted and when I try to enter my new one it tells me...

telliott

Newbie

1032 Views

2 replies

0 likes

Account
Security
Subscription
  • 1032 Views
  • 2 replies
  • 0 likes

Solved!! No longer wanting to log in with Facebook.

I want to get spotify premium but don't want the account associated with Facebook. I would like to use the same email address I used for Facebook, but just don't want the accounts linked. Also, anyway to transfer playlists once this happens?

Newbie

I want to get spotify premium but don't want the account associated with Facebook. I would like to use the same email address I used for Facebook, but just don't want the accounts linked. Also, anywa...

Jordi

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Two spotify accounts same playlist possible?

Well the topic speaks for it self, if its possible to share one playlist.. If its possible would someone please tell me how i can do this?

Newbie

Well the topic speaks for it self, if its possible to share one playlist.. If its possible would someone please tell me how i can do this?  

Jordi

Community Legend

4998 Views

1 replies

0 likes

Account
  • 4998 Views
  • 1 replies
  • 0 likes

Following list is empty

I cant see the artists im following on the following list, it says that im not following anyone but when I click on an artist that I know I follow, it says that I am following that artist. Have tried restarting spotify multiple times. The list is als...

Regular

I cant see the artists im following on the following list, it says that im not following anyone  but when I click on an artist that I know I follow, it says that I am following that artist. Have...

Barkly85

Regular

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Charging when my subscription was suppose to be canceled.

Hello my name is Christopher Brenneman. I am very unhappy with your services right now. I went onto this site and canceled my subscription. Yet here I am looking at my bank statement as of today with a pending spotify charge. I am currently unemploye...

Newbie

Hello my name is Christopher Brenneman. I am very unhappy with your services right now. I went onto this site and canceled my subscription. Yet here I am looking at my bank statement as of today with...

Jordi

Community Legend

240 Views

1 replies

0 likes

Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Auto subscription witout my acception

Yesterday i charge my prepaid with 30 euros to buy something, but i autocharge +1month. Can I cancel my subscription for this month with a refund?

Newbie

Yesterday i charge my prepaid with 30 euros to buy something, but i autocharge +1month. Can I cancel my subscription for this month with a refund? 

SuperWisdom

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

My old account presents itself when I sign into Spotify

Hi, I pay for a premium account on a newish account I set up 2 years ago. It was linked with my email. I had a previous account years before that. From the start of this week, whenever I sign into the account via my email the old account shows up, no...

Newbie

Hi,   I pay for a premium account on a newish account I set up 2 years ago. It was linked with my email. I had a previous account years before that. From the start of this week, whenever I s...

SuperWisdom

Community Legend

252 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Buying a one year subscription with student discount

Is this possible? I want to buy an entire year of spotify using my discount instead of month by month.

Music Fan

Is this possible? I want to buy an entire year of spotify using my discount instead of month by month.

SuperWisdom

Community Legend

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

Zufallswiedergabe / Random play

Hallo, ich würde gerne die komplette Song-Datenbank von Spotify im Zufallsmodus laufen lassen (also ohne vorheriges Angeben von Künstlern oder Playlisten). Gibt es diese Funktion in Spotify bereits, und ich finde sie nur nicht? Ansonsten wäre das ein...

Casual Listener

Hallo, ich würde gerne die komplette Song-Datenbank von Spotify im Zufallsmodus laufen lassen (also ohne vorheriges Angeben von Künstlern oder Playlisten). Gibt es diese Funktion in Spotify bereits, ...

DJ_Nameless

Casual Listener

760 Views

2 replies

0 likes

Other
  • 760 Views
  • 2 replies
  • 0 likes

I blocked Spotify from Facebook.

I blocked Spotify from Facebook(from Facebook) and now, all my playlists and premium are gone. I think i manged to unblock it and i logged into Spotify again with my Facebook account but everything is gone. I've looked up my old account from its real...

Newbie

I blocked Spotify from Facebook(from Facebook) and now, all my playlists and premium are gone. I think i manged to unblock it and i logged into Spotify again with my Facebook account but everything i...

SuperWisdom

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Forgotten password and need to update email address but can't without password!

Okay so I have forgotten my spotify login password, and have been accessing spotify via my facebook account. The current email address I have saved to my account has been deactivated, and I want to update my spotify account email address and reset my...

Newbie

Okay so I have forgotten my spotify login password, and have been accessing spotify via my facebook account.   The current email address I have saved to my account has been deactivated, and ...

SuperWisdom

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

confirming cancellation of spotify premium with facebook fails

Hi, i tried to cancel my spotify premium test-abo. Everytime i come to the point, where i have to confirm the cancellation with my facebook acount it fails and says i should try it later. Does somebody have an idea what a can do or i am doing wrong? ...

Casual Listener

Hi,  i tried to cancel my spotify premium test-abo. Everytime i come to the point, where i have to confirm the cancellation with my facebook acount it fails and says i should try it later. D...

holmiholm

Casual Listener

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Solved!! Suddenly my premium and playlists gone

Hello, As I said suddenly all my playlists and subscription gone, except my phone,I can see my playlists on my phone but can't play because it says I don't have a subscription, on the pc there is nothing,no playlist ,even the ones I was following, I ...

Newbie

Hello, As I said suddenly all my playlists and subscription gone, except my phone,I can see my playlists on my phone but can't play because it says I don't have a subscription, on the pc there i...

yzm1

Casual Listener

6269 Views

5 replies

0 likes

Account
Login
Premium
Subscription
  • 6269 Views
  • 5 replies
  • 0 likes

Need Spotify Help Removing Playlist

Hi there! I was a contributor to a playlist a long time ago that to my understanding was deleted almost three years ago. I no longer have contact with this person but the playlist has suddenly appeared in my public playlist. Could someone please help...

Regular

Hi there! I was a contributor to a playlist a long time ago that to my understanding was deleted almost three years ago. I no longer have contact with this person but the playlist has suddenly appear...

smaries

Casual Listener

747 Views

16 replies

0 likes

  • 747 Views
  • 16 replies
  • 0 likes

Posted here once and 2 contact forms...

What is the turn around time to get a response from a contact form? Or even a posting here? Posted something yesterday that garnished plenty views but no response and posts before and after my posting got a reply within 10min, what gives? 8hour works...

Regular

What is the turn around time to get a response from a contact form? Or even a posting here?   Posted something yesterday that garnished plenty views but no response and posts before and...

tynilsson

Casual Listener

444 Views

5 replies

2 likes

Account
Premium
Subscription
  • 444 Views
  • 5 replies
  • 2 likes

Can't pay with credit card

Hello, i can't pay with my credit card. I checked and everything seems fine. I even bought some things on amazon with this card today. What can it be?

Casual Listener

Hello, i can't pay with my credit card. I checked and everything seems fine. I even bought some things on amazon with this card today. What can it be?

pedrozs

Casual Listener

259 Views

2 replies

0 likes

  • 259 Views
  • 2 replies
  • 0 likes

Account linked to the wrong Facebook account

Hi, I have an urgent problem. I accidently connected my facebook-account to a second spotify account. This meant that my own Spotify account has vanished with my playlists and messages. I have always logged on to Spotify with my Facebook-details. Now...

Casual Listener

Hi,   I have an urgent problem.  I accidently connected my facebook-account to a second spotify account. This meant that my own Spotify account has vanished with my playlists and...

Peter__

Community Legend

293 Views

2 replies

0 likes

  • 293 Views
  • 2 replies
  • 0 likes

Customer service

It's something you should consider adding cause the options now are a joke. Over 20 hours to get a response, that's just bad.

Casual Listener

It's something you should consider adding cause the options now are a joke. Over 20 hours to get a response, that's just bad. 

Peter__

Community Legend

351 Views

3 replies

0 likes

  • 351 Views
  • 3 replies
  • 0 likes

it doesn't start any more.

When I started this morning my computer Spotfy din't open any more. I could see the startscreen for a flash - second and that was it. when I tried to staart with the button it told me that the programme is already started. But fot me it is noware. I ...

Newbie

When I started this morning my computer Spotfy din't open any more. I could see the startscreen for a flash - second and that was it. when I tried to staart with the button it told me that the pr...

Peter__

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes