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I can't log in to my account, I tried to change the password but it doesn't

I can't log in to my account, I tried to change the password but it doesn't

I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?
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27 Replies

im having same issue i got on the family plan with my girl friend and it worked for a couple of days now it wont let me log in anywhere on phone on google on my PC idk whats going on i can log in with another google account i mad e but not with the one with family plan

 

Hi there folks, 

 

Welcome to the Community and thanks for the info. 

 

To see if any of the steps would make any difference, could you head over to this article here and try the suggested actions? 

 

Keep us posted 🙂

IvelinaModerator
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Plan

Premium

 

Country

Australia NSW

 

Device

Macbook Pro 2021

 

Operating System

macOS Sonoma Version 14.1.2

 

My Question or Issue

I could not login via my username and password OR email and password via my desktop app. I reset my password successfully using the reset password link. I have now rentered the new password to login and it is saying incorrect and giving me an error code (auth:2). Please help as I want to login to spotify via my laptop.

Im having troubles logging in my account to spotify lite even though I used the correct email and password (even tried my username but to no avail)

...

Im also having issues with my downloaded playlists. I can't access anything without an internet which im frustrated about. Seems like premium isn't worth it anymore

 

 

 

 

Plan

Premium

Country

PH

Device

Huawei Nova 5t

Operating System

EMUI 10

 

 

Hey @The_Heisenberg, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. These steps are more thorough than the simple reinstall and can solve common issues.

If you're still having trouble, can you let me know the make and model of the device you're experiencing this on?
Let me know how everything goes!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

sorry for the late reply. now I couldn't not access my account anymore, i can't login to any of my devices (iOS, Android and desktop. I tried everything from changing emails and passwords, logging in with username. clearing cache and data then reinstalling. it keeps telling me I have an incorrect username and password but I got it right (i even tried to changed it with the current one and told me I can't use the same one). im infuriated with this shitty service, im considering to canceling my subscription and migrate to difference music streaming applications.

 

Country

United states 

Device

(Phone  / Xbox series x 

Operating System

Android 

 

My Question or Issue

The account is not on My phone anymore , in My Xbox the account is still there but when I click it , it says something like "it was not possible to log in with this account " I tried to restart the app and is still saying that , I also restarted the console but is not working 

Hey folks,

Thank you for your messages.

We receive an update from the relevant team mentioning that this should be fixed by now. We appreciate all your reports about this. We'd also recommend keeping the app updated to prevent any issues.

If anything else comes up, the Community is just a post away!

OscarDCModerator
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