Help Wizard

Step 1


I canceled Spotify completely

I canceled Spotify completely

And Spotify still are charging me a monthly bill i looked for a customer service contact number and found this so please help me .stop charging me please.
1 Reply

Hi, and welcome to the community!


Did you get a confirmation email for your cancellation? If you didn't, then it means you didn't quite complete the cancellation process. You can confirm this by checking your subscriptions page to see if it says you're on premium or free. Not to worry! Click the cancel button again and make sure you go through all the steps to cancel and then get a confirmation email to say you have successfully cancelled.


If you did, that probably means you've got a second account that you subscribed to. Did you create a different account with facebook for example? Try logging in with an email instead and check your susbcriptions page from there.


If you would like a refund for the payment you made, you can submit an online contact form; and someone at Spotify can take a look to see what they can do.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.



This post was by Taylor - I do not work for Spotify!
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