I cancled my premium subscription

[Mara1]

I cancled my premium subscription over 6 months ago and have been billed $9.99 USD every month! When I go to my account it says I'm on free spotify. I do not use spotify at all now. Why am I still being billed?

[Maxim]

Hey @Mara1,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails--that will mean your extra account is registered with that email.

- If you don't have another email address, note how you log into the Spotify app usually.
- If you use your Facebook details try entering your Spotify username (if you created one originally).
- If you use your Spotify username try entering just your email address.

[Jayhein27]

This did nothing i want to CANCLE MY ACCOUNT I HAVE BEEN CHARGED AND NOW THEIR IS AN OBER DRAFT ON MY ACCOUNT OF 50 DOLLARD I NEED TO TALK WITH SOMEONE SPECIFICALLY ASAP TO NOT GET CHARGED AGAIN TO CANCLE ALL RECENT TRANSACTIONS AS WELL AS BE REIMBURSED DIRECTLY TO MY ACCOUNT

[Jordi]

Hey there,

No worries, Spotify Customer Support can make that right. You can get in touch with them by using the online contact form or by tweeting @SpotifyCares on twitter. 

To speed up the process a bit, can you please follow the instructions mentioned by @Maxim. If you indeed have a duplicate account, then we can help you out by making sure that you won't get charged anymore.