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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158686 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158686 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10712 Views
  • 3 replies
  • 10 likes
  • Security
  • 10712 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508716 Views
  • 985 replies
  • 112 likes
  • Account
  • 508716 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124708 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124708 Views
  • 74 replies
  • 12 likes

Can't Add Family Members to Pemium for Family

Every time I send an invite email or link, when my family member clicks "accept invitation" the nexy screen says:"Cannot join Premium for Family""Sorry! You're already a member of this family plan." But on the main account page it still says "invite ...

  • Visitor
  • Every time I send an invite email or link, when my family member clicks "accept invitation" the nexy screen says: "Cannot join Premium for Family" "Sorry! You're already a member of this family pla...
  • 4thyes
  • Newbie
  • 324 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 324 Views
  • 2 replies
  • 0 likes

Payment Failure

I keep getting this messageOops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I'm using a PayMaya Visa prepaid card that acts like a credit card. I think it's...

  • Casual Listener
  • I keep getting this message Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. I'm using a PayMaya Visa ...
  • Astame
  • Community Legend
  • 1905 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1905 Views
  • 4 replies
  • 0 likes

PREMIUM TO FAMILY - HELP

Can you help me?The situacion happens after I got the Spotily Family and send the invitations to my Family...I am Brazilian but I am leaving and working in Chile .. But my Son, and Wife still leaving in Brazil I means, after i send they an invatation...

  • Newbie
  • Can you help me? The situacion happens after I got the Spotily Family and send the invitations to my Family... I am Brazilian but I am leaving and working in Chile .. But my Son, and Wife still lea...
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • Premium
  • 293 Views
  • 3 replies
  • 0 likes

Desktop version won't log in - 'account not confirmed'

Hi, Today I just installed Spotify on a new computer. Trying to log in it says my account is not confirmed and I will recieve an email shortly. I've been using spotify for about 4 months. I uninstalled it from my last computer and logged out of all d...

  • Casual Listener
  • Hi,  Today I just installed Spotify on a new computer. Trying to log in it says my account is not confirmed and I will recieve an email shortly. I've been using spotify for about 4 months. I un...
  • Astame
  • Community Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 217 Views
  • 3 replies
  • 0 likes

How to delete Spotify account when I can't access it?

Uh kind of wysiwyg. Tried to make an account for Spotify, told my email address was already in use. I was like 'oh, I must have made one and not remembered.' Asked to reset my password and Spotify tells me it's linked to my Facebook, so would have to...

  • Casual Listener
  • Uh kind of wysiwyg. Tried to make an account for Spotify, told my email address was already in use. I was like 'oh, I must have made one and not remembered.' Asked to reset my password and Spotify te...
  • Astame
  • Community Legend
  • 2322 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 2322 Views
  • 3 replies
  • 0 likes

3 offline device limit - A misleading trick!

I recently hit the 3 offline devices limit which I wasn't told before (even in the subscription). I think this is quite misleading as this having mentioned in the Premium sign up page or T&C at all!

  • Music Fan
  • I recently hit the 3 offline devices limit which I wasn't told before (even in the subscription). I think this is quite misleading as this having mentioned in the Premium sign up page or T&C ...
  • LordRollin
  • Community Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 386 Views
  • 3 replies
  • 0 likes

3 months for 1 but only got 1 month

I bought the premium 3 months for the price of 1 but have only received 1 month! I had previously only been using spotify free and bought it while the ad was still on spotify, indicating the offer was still available. I am very disappointed with this...

  • Casual Listener
  • I bought the premium 3 months for the price of 1 but have only received 1 month! I had previously only been using spotify free and bought it while the ad was still on spotify, indicating the offer wa...
  • Chloebutler
  • Casual Listener
  • 408 Views
  • 2 replies
  • 0 likes
  • Premium
  • 408 Views
  • 2 replies
  • 0 likes

How can Give my account to friend to use it too?

I've got Share Every Thing +Plan fro ROGERS, and I'm able to use up to three accounts.. How can I let my friends use it? Am I need to give them my account and password to use it?

  • Casual Listener
  • I've got Share Every Thing +Plan fro ROGERS, and I'm able to use up to three accounts.. How can I let my friends use it? Am I need to give them my account and password to use it?
  • Mjeed90
  • Casual Listener
  • 494 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 494 Views
  • 2 replies
  • 0 likes

Solved!! Change in payment cycle on subscription change

Yesterday I upgraded my subscription from Unlimited to Premium for Family.I have been charged on the 29th for a long time now. Since the upgrade, the website says my next payment is due on the 16th. Why and how did my payment cycle change?

  • Newbie
  • Yesterday I upgraded my subscription from Unlimited to Premium for Family. I have been charged on the 29th for a long time now. Since the upgrade, the website says my next payment is due on t...
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Pass playlists from one account to another

I just created new account and i want to pass my old playlists and data to the new one , i followed the steps in the support area and they told me to contact them , but they hadnt answer me yet so i need help

  • Casual Listener
  • I just created  new account and i want to pass my old playlists and data to the new one , i followed the steps in the support area and they told me to contact them , but they hadnt answer me yet...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Changing Email

I created my spotify account with facebook so its using my old email and im not using it anymore. I already change my primary email in facebook to my current email but its not changed yet on my spotify account. So if theres any solution pls help me b...

  • Newbie
  • I created my spotify account with facebook so its using my old email and im not using it anymore. I already change my primary email in facebook to my current email but its not changed yet on my spoti...
  • dinomight
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 185 Views
  • 1 replies
  • 0 likes

Cancel account

Hi About a year ago I created an account and made it premium, then I logged out and now I can't remember the password or the mail linked to that account.I created a new one and also made it premium, but i would like to cancel the first one. The probl...

  • Newbie
  • Hi   About a year ago I created an account and made it premium, then I logged out and now I can't remember the password or the mail linked to that account. I created a new one and also made i...
  • dinomight
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Simultaneously listening

I have Spotify premium for family. How can we each listen to our own music simultaneously? Currently everyone is using my login for their music. When we try to play it says it's already being used on another device.

  • Newbie
  • I have Spotify premium for family. How can we each listen to our own music simultaneously?  Currently everyone is using my login for their music. When we try to play it says it's already being u...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

Can I get a refund after I cancel my premium subscription plan?

I was being charged the Spotify Premium @ $9.90/mth without any email notifications (would be good if there is so we can decide if we want to cancel Spotify Premium after the trial ?). Now am considering to cancel Spotify Premium now since I'm at it ...

  • Newbie
  • I was being charged the Spotify Premium @ $9.90/mth without any email notifications (would be good if there is so we can decide if we want to cancel Spotify Premium after the trial ?). Now am conside...
  • Maxim
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Pagamento consta no cartão porém conta continua free

No meu caso, o valor foi debitado no cartão de crédito, consta como debitado no extrato, porém minha conta continua free. O que faço?

  • Newbie
  • No meu caso, o valor foi debitado no cartão de crédito, consta como debitado no extrato, porém minha conta continua free. O que faço?
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Spotify Premium

I have subscribed to spotify premium but it still says i have a free account. I paid with an itunes gift card via apple music since I wasnt able to purchase it on the spitify app on my iphone. On apple it says that it has been bought and that it is u...

  • Casual Listener
  • I have subscribed to spotify premium but it still says i have a free account. I paid with an itunes gift card via apple music since I wasnt able to purchase it on the spitify app on my iphone. On app...
  • Hubo
  • Community Legend
  • 593 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 593 Views
  • 5 replies
  • 0 likes

Oferta Subscripción Premium de 3 Meses por 0,99 €.

Buenos días, la aplicación oferta una susbscripción durante 3 meses por el precio de 0,99€. Una vez clicas en la oferta, no te indica si anteriormente has disfrutado con esa misma cuenta de una prueba de Spotify anterior. Con lo cual, sin indicarte e...

  • Music Fan
  • Buenos días, la aplicación oferta una susbscripción durante 3 meses por el precio de 0,99€. Una vez clicas en la oferta, no te indica si anteriormente has disfrutado con esa misma cuenta de una prueb...
  • Animalmagh
  • Newbie
  • 1679 Views
  • 8 replies
  • 1 likes
  • Premium
    Subscription
  • 1679 Views
  • 8 replies
  • 1 likes

Cancellation!

I've tried cancelling my account as premium user however I can't find that BUTTON!!' It still states there as Spotify FREE but it has been charging to my card for the past few months, please help!!!

  • Newbie
  • I've tried cancelling my account as premium user however I can't find that BUTTON!!' It still states there as Spotify FREE but it has been charging to my card for the past few months, please help!!!
  • Hubo
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Account possibly hacked?

I recently received an email from Spotify asking to change my password due to a breach in their service. Skeptical to change the password I left it and logged onto Spotify from my iPhone only to be imidatley logged out. I then tried to log back in bu...

  • Casual Listener
  • I recently received an email from Spotify asking to change my password due to a breach in their service. Skeptical to change the password I left it and logged onto Spotify from my iPhone only to be i...
  • KatesHere
  • Community Legend
  • 465 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
    Security
  • 465 Views
  • 6 replies
  • 0 likes

Spotify family

Buenos dias. En Spotify family,¿ los otros miembros pueden ver mis playlist?

  • Newbie
  • Buenos dias. En Spotify family,¿ los otros miembros pueden ver mis playlist?
  • Hubo
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
  • 193 Views
  • 1 replies
  • 0 likes