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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5148 Views
  • 1 replies
  • 9 likes
  • Security
  • 5148 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 469422 Views
  • 977 replies
  • 111 likes
  • Account
  • 469422 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206909 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206909 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118211 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118211 Views
  • 72 replies
  • 12 likes

Solved!! Being Charged on Credit Card for Premium when Free

My credit card has been charged multiple months for Premium, and I have no premium account. I have sent in a contact e-mail with no response. What is the next best course of action? Thanks

  • Casual Listener
  • My credit card has been charged multiple months for Premium, and I have no premium account.  I have sent in a contact e-mail with no response.  What is the next best course of action? &nbsp...
  • klazas25
  • Newbie
  • 684 Views
  • 7 replies
  • 0 likes
  • Account
  • 684 Views
  • 7 replies
  • 0 likes

why i'm not eligible to use 3 for 1 offer?

i'm getting this message: "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium at any time." i was so happy untill i saw this message while tryin...

  • Casual Listener
  • i'm getting this message: "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium at any time." ...
  • daejahs
  • Newbie
  • 2467 Views
  • 6 replies
  • 0 likes
  • Other
  • 2467 Views
  • 6 replies
  • 0 likes

Solved!! I bought premium using the subscriptions page in iTunes but my account is not upgrading

So I bought premium in the subscriptions page on iTunes but when I go to my account it still says free account. I've tried signing out, re downloading the app but nothing worked. Help.

  • Casual Listener
  • So I bought premium in the subscriptions page on iTunes but when I go to my account it still says free account. I've tried signing out, re downloading the app but nothing worked. Help.
  • osornios
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 402 Views
  • 3 replies
  • 0 likes

Paying for premium, can't reinstall app on rebooted phone

I just rebooted my phone after some software issues and when I tried to reinstall the Spotify app, play store says the app isn't available in my country (I'm in the channel Islands) but I'm paying for premium how can I get Spotify on my phone again?!

  • Casual Listener
  • I just rebooted my phone after some software issues and when I tried to reinstall the Spotify app, play store says the app isn't available in my country (I'm in the channel Islands) but I'm paying fo...
  • osornios
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 288 Views
  • 3 replies
  • 0 likes

Can I get my money back?

I didn't get premium but my card was still charged can I get my money back ?

  • Newbie
  • I didn't get premium but my card was still charged can I get my money back ?
  • carl_harris
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 1 but only got 1 month

Just bought premium with the 3 months for the cost of 1, but i only got 1 month. I used paypal, and pressed the 3 for 1 ad on the spotify client

  • Newbie
  • Just bought premium with the 3 months for the cost of 1, but i only got 1 month. I used paypal, and pressed the 3 for 1 ad on the spotify client
  • Chloebutler
  • Casual Listener
  • 1912 Views
  • 5 replies
  • 2 likes
  • Subscription
  • 1912 Views
  • 5 replies
  • 2 likes

Solved!! Mi nombre de usuario y Playlists no aparecen en las búsquedas

Cada vez que alguna persona quiere buscar mi nombre de usuario en Spotify no aparezco en las búsquedas, cuando alguien busca mis playlists pasa lo mismo. Todas mis playlists son públicas y mi usuario también. Alguien sabe qué puede estar fallando? Gr...

  • Newbie
  • Cada vez que alguna persona quiere buscar mi nombre de usuario en Spotify no aparezco en las búsquedas, cuando alguien busca mis playlists pasa lo mismo.  Todas mis playlists son públicas y mi...
  • kushbull20
  • Newbie
  • 30480 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 30480 Views
  • 4 replies
  • 0 likes

Solved!! Spotify "customer service" and other recent changes

Wasn't really sure where to add this post. I am really disappointed in some of the recent changes to spotify. Lately every time I have a question I get directed here, the community forums, where more often than not, only other users respond, not that...

  • Casual Listener
  • Wasn't really sure where to add this post. I am really disappointed in some of the recent changes to spotify. Lately every time I have a question I get directed here, the community forums, where more...
  • Maxim
  • Spotify Star
  • 426 Views
  • 3 replies
  • 1 likes
  • Other
    Premium
  • 426 Views
  • 3 replies
  • 1 likes

I cancled my premium subscription

I cancled my premium subscription over 6 months ago and have been billed $9.99 USD every month! When I go to my account it says I'm on free spotify. I do not use spotify at all now. Why am I still being billed?

  • Newbie
  • I cancled my premium subscription over 6 months ago and have been billed $9.99 USD every month! When I go to my account it says I'm on free spotify. I do not use spotify at all now. Why am I still be...
  • Jordi
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 397 Views
  • 3 replies
  • 0 likes

I bought 3months account and I got 1month

In the program on my computer there was an advertisement about 3month premium account Spotify instead of 1 month at the same price. I clicked it and I paid for it and I got an e-mail about 1month premium account. I thought that was Your mistake in th...

  • Newbie
  • In the program on my computer there was an advertisement about 3month premium account Spotify instead of 1 month at the same price. I clicked it and I paid for it and I got an e-mail about 1month pre...
  • Sodapop28
  • Newbie
  • 187 Views
  • 2 replies
  • 0 likes
  • Account
  • 187 Views
  • 2 replies
  • 0 likes

Solved!! I want my account deleted!

What the fuск is with this site. I can`t find any button to deactivate/delete my account. This is absurd.

  • Casual Listener
  • What the fuск is with this site. I can`t find any button to deactivate/delete my account. This is absurd.
  • fuскyou
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • Account
  • 363 Views
  • 2 replies
  • 0 likes

I couldn't login or either reset password through Email address?

Hello, my name is Prabh Bajwa and I really need some help this my first time in the Community my English not good so sorry for that. I'm was using Spotify last year but when yesterday I tried again to login I couldn't login anymore so I thought let's...

  • Newbie
  • Hello, my name is Prabh Bajwa and I really need some help this my first time in the Community my English not good so sorry for that. I'm was using Spotify last year but when yesterday I tried again t...
  • qtlolii
  • Music Fan
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 278 Views
  • 1 replies
  • 0 likes

Can I move my wife's Premium account into my Family Account after I upgrade?

My wife and I both have Spotify premium totaling $19.98+tax/month with tons of playlists. I'd like to convert my premium account into a family account. Will I lose my playlists upgrading from Premium to Family? More importantly, will my wife be able ...

  • Casual Listener
  • My wife and I both have Spotify premium totaling $19.98+tax/month with tons of playlists.  I'd like to convert my premium account into a family account.  Will I lose my playlists upgrading ...
  • starmanj
  • Casual Listener
  • 424 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 424 Views
  • 3 replies
  • 0 likes

PREMIUM ACCOUNT WENT TO FREE

Hi, I am from Malaysia. There is a 3 months premium subscription for only RM2, and I have subscribed it on 1st July 2016. It was okay for a few days and I enjoyed using the premium features. But suddenly today, I wanted to listen to my songs and it s...

  • Casual Listener
  • Hi,   I am from Malaysia. There is a 3 months premium subscription for only RM2, and I have subscribed it on 1st July 2016. It was okay for a few days and I enjoyed using the premium features....
  • qtlolii
  • Music Fan
  • 310 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 310 Views
  • 3 replies
  • 0 likes

Trying to start premium with Paysafe-account gives error

I am trying to start my premium membership using a paysafe account.It is fine at first but when I try to pay, it gives an error. What can I do. I do not want to use any other payment method as I want to get rid of the money on my PaySafe account. Sca...

  • Casual Listener
  • I am trying to start my premium membership using a paysafe account. It is fine at first but when I try to pay, it gives an error.   What can I do. I do not want to use any other payment metho...
  • tessasaur
  • Newbie
  • 488 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 488 Views
  • 7 replies
  • 0 likes

Family premium

About a week ago I signed up for family premium from having a premium account just for myself. It worked great for my husband and daughter but my own account disappeared. When I login it says I have a free account. I have already tried removing the a...

  • Casual Listener
  • About a week ago I signed up for family premium from having a premium account just for myself. It worked great for my husband and daughter but my own account disappeared. When I login it says I have ...
  • Tejjan
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • Premium
  • 163 Views
  • 2 replies
  • 0 likes

Solved!! Cobrança

Veio uma cobrança no meu cartão de 14,90. Mas cancelei antes de terminar meus 3 meses de 1,99.

  • Visitor
  • Veio uma cobrança no meu cartão de 14,90. Mas cancelei antes de terminar meus 3 meses de 1,99.
  • mayrat
  • Newbie
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Solved!! Moving accounts. Will I lose saved music?

Hello, Just wondering if I move from having an individual premium to family subscription, do I lose all my downloaded/saved music and will I have to create a new account? Or will my current account just transfer over? Thanks in advance.

  • Casual Listener
  • Hello, Just wondering if I move from having an individual premium to family subscription, do I lose all my downloaded/saved music and will I have to create a new account? Or will my current account j...
  • JustDucky66
  • Visitor
  • 5940 Views
  • 5 replies
  • 1 likes
  • Account
    Subscription
  • 5940 Views
  • 5 replies
  • 1 likes

Charged Several Times for Premium, Still don't have premium

There seems to be no way of contacting anybody in spotify's customer support, so I'll hope to actually get some help here, absolutely nothing in the support page has helped me whatsoever, and I'm absolutely livid that a company like Spotify has such ...

  • Newbie
  • There seems to be no way of contacting anybody in spotify's customer support, so I'll hope to actually get some help here, absolutely nothing in the support page has helped me whatsoever, and I'm abs...
  • Astame
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Premium wurde pausiert ?!?

Hallo, meine Playlist stopte und dann kam der Hinweis: Deine letzte Zahlung hat nicht geklappt... ich habe einen Dauerauftrag mit Klarna von 14,99€ .Bisher alles problemlos gelaufen. Abgebucht wurde am 4.7.16 von meinem Konto. jetzt soll ich die Zahl...

  • Newbie
  • Hallo,   meine Playlist stopte und dann kam der Hinweis: Deine letzte Zahlung hat nicht geklappt...   ich habe einen Dauerauftrag mit Klarna von 14,99€ . Bisher alles problemlos g...
  • Maxim
  • Spotify Star
  • 5741 Views
  • 1 replies
  • 0 likes
  • Premium
  • 5741 Views
  • 1 replies
  • 0 likes