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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Wpg_mama
  • Newbie
  • 132719 Views
  • 162 replies
  • 10 likes
  • Account
    Free
  • 132719 Views
  • 162 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10053 Views
  • 3 replies
  • 9 likes
  • Security
  • 10053 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499143 Views
  • 982 replies
  • 112 likes
  • Account
  • 499143 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123025 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123025 Views
  • 72 replies
  • 12 likes

Spotify Premium

I have subscribed to spotify premium but it still says i have a free account. I paid with an itunes gift card via apple music since I wasnt able to purchase it on the spitify app on my iphone. On apple it says that it has been bought and that it is u...

  • Casual Listener
  • I have subscribed to spotify premium but it still says i have a free account. I paid with an itunes gift card via apple music since I wasnt able to purchase it on the spitify app on my iphone. On app...
  • Hubo
  • Community Legend
  • 549 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 549 Views
  • 5 replies
  • 0 likes

Oferta Subscripción Premium de 3 Meses por 0,99 €.

Buenos días, la aplicación oferta una susbscripción durante 3 meses por el precio de 0,99€. Una vez clicas en la oferta, no te indica si anteriormente has disfrutado con esa misma cuenta de una prueba de Spotify anterior. Con lo cual, sin indicarte e...

  • Music Fan
  • Buenos días, la aplicación oferta una susbscripción durante 3 meses por el precio de 0,99€. Una vez clicas en la oferta, no te indica si anteriormente has disfrutado con esa misma cuenta de una prueb...
  • Animalmagh
  • Newbie
  • 1651 Views
  • 8 replies
  • 1 likes
  • Premium
    Subscription
  • 1651 Views
  • 8 replies
  • 1 likes

Cancellation!

I've tried cancelling my account as premium user however I can't find that BUTTON!!' It still states there as Spotify FREE but it has been charging to my card for the past few months, please help!!!

  • Newbie
  • I've tried cancelling my account as premium user however I can't find that BUTTON!!' It still states there as Spotify FREE but it has been charging to my card for the past few months, please help!!!
  • Hubo
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Account possibly hacked?

I recently received an email from Spotify asking to change my password due to a breach in their service. Skeptical to change the password I left it and logged onto Spotify from my iPhone only to be imidatley logged out. I then tried to log back in bu...

  • Casual Listener
  • I recently received an email from Spotify asking to change my password due to a breach in their service. Skeptical to change the password I left it and logged onto Spotify from my iPhone only to be i...
  • KatesHere
  • Community Legend
  • 445 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
    Security
  • 445 Views
  • 6 replies
  • 0 likes

Spotify family

Buenos dias. En Spotify family,¿ los otros miembros pueden ver mis playlist?

  • Newbie
  • Buenos dias. En Spotify family,¿ los otros miembros pueden ver mis playlist?
  • Hubo
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Other people using my spotify

I let my friend have my account for a while and now she's using it all the time. Is there a way I can stop her from using my account like logging everyone out or if I change my password will that stop her from using it?

  • Newbie
  • I let my friend have my account for a while and now she's using it all the time. Is there a way I can stop her from using my account like logging everyone out or if I change my password will that sto...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! SUSCRIPCION

buenas tardes: En mi negocio tenía contratado spotify uninlimited y al hacer el cambio de número de tarjeta se me pasó al premium de 9,99€ y no consigo cambiarlo al 4,99€ ¿que debo hacer?

  • Newbie
  • buenas tardes: En mi negocio tenía contratado spotify uninlimited y al hacer el cambio de número de tarjeta se me pasó al premium de 9,99€ y no consigo cambiarlo al 4,99€ ¿que debo hacer?
  • ce127
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

Deleted facebook account - problems signing in to spotify

Hi, So today i deleted my facebook account, which i used to log onto spotify on my home pc and cell phone. It is now telling me there is an error signing in. Although when i sign in on the internet on my account, there is no issue.. What do i do? Re-...

  • Casual Listener
  • Hi,   So today i deleted my facebook account, which i used to log onto spotify on my home pc and cell phone. It is now telling me there is an error signing in. Although when i sign in on the i...
  • OliviaK711
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 223 Views
  • 2 replies
  • 0 likes

Two Spotify Accounts

Hi everyone, I have 2 spotify accounts. One of them its associated with me facebook account. But this one is a free account, in the other side, I have my premium account, and I want to delete the one associated with facebook and associate the premium...

  • Newbie
  • Hi everyone,    I have 2 spotify accounts. One of them its associated with me facebook account. But this one is a free account, in the other side, I have my premium account, and I want to...
  • tomasrex
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Some iTunes tracks not playing on Spotify - Turkey

I live in Turkey and have paid for Premium. I have got Spotify syncing with iTunes and therefore all my playlists from there are now on Spotify. Some tracks wont play. These tracks were downloaded via iTunes or from CD. Seeing as I originally paid fo...

  • Casual Listener
  • I live in Turkey and have paid for Premium.  I have got Spotify syncing with iTunes and therefore all my playlists from there are now on Spotify.  Some tracks wont play.  These tracks ...
  • rindaloo
  • Casual Listener
  • 346 Views
  • 5 replies
  • 0 likes
  • Other
  • 346 Views
  • 5 replies
  • 0 likes

Pagar con iTunes

No puedo pagar spotify premium con mi cuenta dé iTunes

  • Newbie
  • No puedo pagar spotify premium con mi cuenta dé iTunes
  • Gresquia
  • Newbie
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Spotify wont work overseas

Hello i live in the US but have been working on a cruise ship in Europe, i made new account while in France, all worked well around Europe and ports we stopped but since i crossed the Atlantic account did not go online anymore , i logged out in miami...

  • Regular
  • Hello i live in the US but have been working on a cruise ship in Europe, i made new account while in France, all worked well around  Europe and ports we stopped but since i crossed the Atlantic ...
  • jan_april
  • Newbie
  • 4327 Views
  • 14 replies
  • 1 likes
  • 4327 Views
  • 14 replies
  • 1 likes

Developper account

Hi, I am a Spotify premium user and I am tryiyng to get an App key on the following link: https://developer.spotify.com/my-account/keys Currently, I am not able to login by any means and get an app key. I have tried the following: - Log in with faceb...

  • Newbie
  • Hi,   I am a Spotify premium user and I am tryiyng to get an App key on the following link:   https://developer.spotify.com/my-account/keys   Currently, I am not able to login by...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 185 Views
  • 1 replies
  • 0 likes

Premmium is not working and I'mm already paying, and my account is related with my mum email

Good morning!! I have to questions about spotify: 1- My account is related with my mum's emails and her data. I'll imagine sometimes I've benn using her computer and somehow it's change it automathically. When I enter through facebook my photo it's m...

  • Casual Listener
  • Good morning!! I have to questions about spotify:   1- My account is related with my mum's emails and her data. I'll imagine sometimes I've benn using her computer and somehow it's change ...
  • lyssia45
  • Newbie
  • 418 Views
  • 8 replies
  • 0 likes
  • 418 Views
  • 8 replies
  • 0 likes

Spotify won't let me purchase premium.

Hello,I have been using Spotify for a very very long time, and now I am having this trouble , this is quite ridiculous. Spotify simply won't let me purchase premium. Even though much revenue can be generated, I just do not understand these ridiculous...

  • Regular
  • Hello, I have been using Spotify for a very very long time, and now I am having this trouble , this is quite ridiculous.  Spotify simply won't let me purchase premium. Even though much reven...
  • osornios
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Premium
  • 410 Views
  • 1 replies
  • 0 likes

Cobro indebido

Hola en un principio contrate spotify mensualmente y luego salir una promicion por un año de premium que cancele el 26 de marzo y aun me cobran el anterior.Como solicito eliminar y devolucion

  • Newbie
  • Hola en un principio contrate spotify mensualmente y luego salir una promicion por un año de premium que cancele el 26 de marzo y aun me cobran el anterior. Como solicito eliminar y devolucion
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes

I'd like to cancel my trial

accidentally activated 7 day trial

  • Newbie
  • accidentally activated 7 day trial
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 174 Views
  • 1 replies
  • 0 likes

Error 3 - Can't Log In

I am currently unable to log in. Already reset my passoword 2 times. I am using the correct username - not my email.

  • Newbie
  • I am currently unable to log in. Already reset my passoword 2 times.  I am using the correct username - not my email.
  • jenshaerkens94
  • Newbie
  • 191 Views
  • 1 replies
  • 0 likes
  • Login
  • 191 Views
  • 1 replies
  • 0 likes

Family subscripton! I dont get an email

I am not getting an email to get an inventation code???

  • Newbie
  • I am not getting an email to get an inventation code???
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 1 replies
  • 0 likes