Unable to log in

[user-removed]

Hi! When trying to log in I get the message account already created. However I'm NOT trying to create a new account but simply to log in!

[Bittencourt]

Hi @user-removed, welcome to the community!

We know it’s annoying when you can’t log in and access your music. So let’s start off with some basic troubleshooting:

• Make sure you’re on the right login screen:
  o    If you made your account with Facebook, tap LOG IN WITH FACEBOOK.
  o    If you made your account with a username and password, enter those and tap LOG IN.
  Note: Make sure you’re not entering your email address in the username field. 
• If you’re a Free customer, remember you can only use Spotify abroad for 14 days at a time. Please reconnect to Spotify from the country you signed up in, or change your country setting.
• Close and reopen the app.
• Restart the device you’re using Spotify on.
• Reinstall Spotify.

Let me know if this helps!

[Yqxyul]

What do we enter for username then?

[Bittencourt]

Well as I said previously, it depends on how you created your account. If it was with Facebook, tap LOG IN WITH FACEBOOK.

If you made your account with a username and password, enter those and tap LOG IN.

• Note: Make sure you’re not entering your email address in the username field. 

Your username is what comes before the @ of your email address.

You can also try a password reset