I cannot log in to my account

[Slaro]

Ok. I have a sensitive problem.

I am a premium member and monthly a specific amount is written off my cc via paypall.
I was not paying attention and canceled a few booking that were for Spotify.

So now I am not a Premium member.

The problem is as follows:

1) I am abroad so I am not in my original country and cannot make use of Spotify.

2) Because I am abroad I also have no access to my Paypall details. Something is wrong with the account --> you guys cannot help me with that but ok.

3) I tried to log in via the site, to check my account and see if I can change the payment settings so the amount is directly written off my cc and not via paypall anymore, but every time I try to log into my account I get an error page. Also if I change the VPN.

So I don't know what to do now, I cannot log in and pay, and don't have access to Spotify at all.

[MattSuda]

Hey @Slaro

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.