Help Wizard

Step 1


I cannot log in to my account

I cannot log in to my account

Ok. I have a sensitive problem.


I am a premium member and monthly a specific amount is written off my cc via paypall.
I was not paying attention and canceled a few booking that were for Spotify.

So now I am not a Premium member.


The problem is as follows:

1) I am abroad so I am not in my original country and cannot make use of Spotify.

2) Because I am abroad I also have no access to my Paypall details. Something is wrong with the account --> you guys cannot help me with that but ok.

3) I tried to log in via the site, to check my account and see if I can change the payment settings so the amount is directly written off my cc and not via paypall anymore, but every time I try to log into my account I get an error page. Also if I change the VPN.


So I don't know what to do now, I cannot log in and pay, and don't have access to Spotify at all.


1 Reply

Hey @Slaro


I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.

MattSudaSpotify Star
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