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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286421 Views

529 replies

34 likes

Account
Free
  • 286421 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13601 Views

6 replies

11 likes

Security
  • 13601 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539856 Views

990 replies

114 likes

Account
  • 539856 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129568 Views

74 replies

12 likes

Account
Login
Premium
  • 129568 Views
  • 74 replies
  • 12 likes

Missing Local Files

Hi, I am having a few problems with the dissapperance od my loval files from my Spotify playlist. I have tried reverting Spotify back to and older version - but this does not work either. Is there any way to get these songs back onto my playlists? Ca...

Newbie

Hi,   I am having a few problems with the dissapperance od my loval files from my Spotify playlist. I have tried reverting Spotify back to and older version - but this does not work either. Is...

211 Views

0 replies

0 likes

Account
Premium
  • 211 Views
  • 0 replies
  • 0 likes

Someone has hacked into my premium account

Hello!Just as the title implies, I've been hacked, locked out from my premium account since 7pm, I've tried contacting costumer service to no vail, I'm worried about my credit card and other personal information, they changed my email to eltioleo.7w7...

Casual Listener

Hello! Just as the title implies, I've been hacked, locked out from my premium account since 7pm, I've tried contacting costumer service to no vail, I'm worried about my credit card and other person...

Jacob

Community Legend

281 Views

3 replies

0 likes

  • 281 Views
  • 3 replies
  • 0 likes

Logged in from unknow device

Sometimes i change tracks etc. whenever i start spotify it says im listning on "jonathans macbook". my name aint jonathan, nor do i know anyone by that name and i dont have a mac either for that matter.i have reset my password and logged out from all...

Newbie

Sometimes i change tracks etc. whenever i start spotify it says im listning on "jonathans macbook". my name aint jonathan, nor do i know anyone by that name and i dont have a mac either for that matt...

iamandyhill

Community Legend

206 Views

1 replies

0 likes

Account
Security
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Disconnected from Facebook and forgot my Spotify Password

On my laptop, iphone and ipad I am using facebook account to log on to spotify. On my audio I can listen to spotify, however need my spotify password and this I forgot. If I click the forgot password feature I get as answer that I have to log on via ...

Regular

On my laptop, iphone and ipad I am using facebook account to log on to spotify.  On my audio I can listen to spotify, however need my spotify password and this I forgot.  If I click the...

4808620554

Casual Listener

902 Views

11 replies

0 likes

  • 902 Views
  • 11 replies
  • 0 likes

Technical Support Needed (Rare Case)

Hello,I have a few accounts I have created with Spotify which all at one point were premium accounts. For months now I have been paying for an account that I'm almost certain is my younger sisters that I have offered to pay for several months back. M...

Newbie

Hello, I have a few accounts I have created with Spotify which all at one point were premium accounts. For months now I have been paying for an account that I'm almost certain is my younger sister...

Jacob

Community Legend

216 Views

1 replies

0 likes

Other
  • 216 Views
  • 1 replies
  • 0 likes

Someone changed my email address ...but im linked via Facebook??

Just now received an email that my email address that my account is linked with has been changed to an address which is not mine.My account is setup via Facebook, which does not allow me to change my email address. Its a premium account and this worr...

Visitor

Just now received an email that my email address that my account is linked with has been changed to an address which is not mine. My account is setup via Facebook, which does not allow me to change ...

Jacob

Community Legend

174 Views

1 replies

0 likes

Premium
  • 174 Views
  • 1 replies
  • 0 likes

Can not change my username by connect it to Facebook

Hi, I got my premium account from Spark Data plan but I wanna change my username by link it to my facebook account. I tried thounsand times, now the facebook shows Spotify, but it is still the old name and does not connected to facebook account succe...

Casual Listener

Hi,   I got my premium account from Spark Data plan but I wanna change my username by link it to my facebook account. I tried thounsand times, now the facebook shows Spotify, but it is still t...

Jane-Jinyue

Casual Listener

469 Views

3 replies

1 likes

Account
  • 469 Views
  • 3 replies
  • 1 likes

I need help now

I need help nowI need to figure out how to change which card is being billed monthly for this

Newbie

I need help nowI need to figure out how to change which card is being billed monthly for this

Ld100654

Newbie

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

Como deixar de usar o Facebook para logar no spotify

Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizando dessa maneira , gostaria de saber se há alguma fo...

Visitor

Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizand...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Account lockout / hijack

Hello, I have been using the same Spotify account for over 10 years. It appears that I have been locked out of my account. I have requested a password reset for my username but I didn't receive the email. I have requested a password reset against my ...

Newbie

Hello,   I have been using the same Spotify account for over 10 years.  It appears that I have been locked out of my account.  I have requested a password reset for my username but I...

morgannamonett

Music Fan

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Not enough memory? What?

I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. What should I do?

Newbie

I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. Wha...

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Switching my Spotify off Facebook

How do I unlink my Facebook from my Spotify and make it to where I can just use a user name and login? I deactivated my fb and it keeps signing me in.

Newbie

How do I unlink my Facebook from my Spotify and make it to where I can just use a user name and login? I deactivated my fb and it keeps signing me in.

MonicaM_Bogota

Roadie

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

cannot change password!

hi i really need to change my password to spotify, but i am not allowed to do that for some reason. when i created the spotify account, it was linked with facebook, so i cannot change password on spotify's homepage, instead i am supposed to change my...

Visitor

hi i really need to change my password to spotify, but i am not allowed to do that for some reason. when i created the spotify account, it was linked with facebook, so i cannot change password on spo...

robinwest69

Newbie

468 Views

5 replies

0 likes

  • 468 Views
  • 5 replies
  • 0 likes

Plano premium

Solicitei o plano premium e efetuei o pagamento ontemQuanto tempo até liberar minha assinatura ?

Casual Listener

Solicitei o plano premium e efetuei o pagamento ontem Quanto tempo até liberar minha assinatura ?

Bittencourt

Spotify Star

293 Views

4 replies

0 likes

  • 293 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Facebook connection

why can't i link my facebook to my account? when i press the connect to facebook botton it's saying(under settings - account=: Sorry there has been a temporary error, please try again later. I have also tried to sign up with Facebook but it's just sa...

Newbie

why can't i link my facebook to my account? when i press the connect to facebook botton it's saying(under settings - account=: Sorry there has been a temporary error, please try again later. I h...

MonicaM_Bogota

Roadie

1437 Views

1 replies

0 likes

  • 1437 Views
  • 1 replies
  • 0 likes

Cobrança de 10,00 reais duas vezes

Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poderia cancelar o plano ate dia 31/05/2017 sem pagar na...

Newbie

Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poder...

Bittencourt

Spotify Star

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Superuser Contribution WTH Cannot Reset Password?!?

Reallly really rreally frustrating. Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it. I cannot access my account, tried to reset password and i get "could not upda...

Newbie

Reallly really rreally frustrating.  Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it.  I cannot acces...

MonicaM_Bogota

Roadie

276 Views

1 replies

0 likes

Account
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution missing playlists

Hi recently checked my account and only two of my 15+ playlists are listed. Can you please help me with getting back my missing playlists? Tried to log out and log back in already....

Newbie

Hi recently checked my account and only two of my 15+ playlists are listed. Can you please help me with getting back my missing playlists? Tried to log out and log back in already....

MonicaM_Bogota

Roadie

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

I have 2 accounts

When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I cant figure out if it even has an email linked to i...

Newbie

When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I ...

morgannamonett

Music Fan

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

No puedo registrarme en cuenta familiar

Hola quise registrarme para la cuenta familiar y me salió eso, pero no tengo otra cuenta .. Qué hago?

Newbie

Hola quise registrarme para la cuenta familiar y me salió eso, pero no tengo otra cuenta .. 😞 Qué hago?

osornios

Spotify Star

1946 Views

3 replies

0 likes

  • 1946 Views
  • 3 replies
  • 0 likes