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I cant log into or recover my account

I cant log into or recover my account

I have a spotify account linked to playstation, I havent used it in a while but when i went back to listen to it today it told me i had to sign in which I tried and failed to do. I looked at my email account which had a request from spotify sent on dec 30 2018 asking me to update my spotify password, when i clicked on the link it said the reset link is no longer valid. When i tried to resend the link it said the email address is not connected to any account but when i tried to sign up for a new account using the same address it said that i couldnt.

 

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1 Reply

Hey @user-removed,

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.


If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply to it, even if it's from a no-reply address. Spotify Support usually responds within 24-48 hours.

 

I hope this helps!

MaximSpotify Star
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