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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80593 Views

9 replies

2 likes

Account
Login
  • 80593 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654553 Views

13 replies

4 likes

Account
  • 654553 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735103 Views

18 replies

29 likes

  • 735103 Views
  • 18 replies
  • 29 likes

Someone hacking my account

Hello, I think, someone hacking my account. I changed my password two times, but when I start a music, someone change it to a turkish music and I can't stop it.

Newbie

Hello, I think, someone hacking my account. I changed my password two times, but when I start a music, someone change it to a turkish music and I can't stop it.

whenraindrops

Newbie

11012 Views

2 replies

0 likes

  • 11012 Views
  • 2 replies
  • 0 likes

my playlist list in premium is gone after my plan ended

i have a playlist when i am on premium but i was late to renew my plan and the playlist was gone anyway can i retrieve it back if i renew now ?

Newbie

i have a playlist when i am on premium but i was late to renew my plan and the playlist was gone anyway can i retrieve it back if i renew now ?

Maxim

Spotify Star

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alexa and Spotify Premium

PlanFree/PremiumPremium FamilyCountrySwitzerland but Amazon in France because Alexa is not in Switzerland... Device Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueHello! I made a mistake. I revoke the access for ...

Casual Listener

Plan Free/Premium Premium Family Country Switzerland but Amazon in France because Alexa is not in Switzerland...  Device   Operating System (iOS 10, Android Oreo, Windows 10,et...

Guido

Spotify Legend

591 Views

1 replies

0 likes

Account
  • 591 Views
  • 1 replies
  • 0 likes

Account hacked next steps?

PlanPremiumCountry AustraliaDeviceAllOperating SystemAll My Question or IssueMy account is hacked, I can't change my email nor my password because both have been changed to the hacker's email. This is an enormous issue for me because I have never had...

Newbie

Plan Premium Country  Australia Device All Operating System All   My Question or Issue My account is hacked, I can't change my email nor my password because both have been changed...

Maxim

Spotify Star

375 Views

1 replies

0 likes

Account
Login
Security
  • 375 Views
  • 1 replies
  • 0 likes

Spotify premium student

I have verify student acount, but now I pay full price without sale. Where is a problem?Thank you PlanPremiumCountry Czech RepublicDeviceiPhone7, DELLOperating SystemiOS Windows My Question or Issue

Newbie

I have verify student acount, but now I pay full price without sale. Where is a problem? Thank you   Plan Premium Country  Czech Republic Device iPhone7,  DELL Operating Syste...

Agustin6

Composer

383 Views

1 replies

0 likes

Account
  • 383 Views
  • 1 replies
  • 0 likes

Spotify Community

i made this community account to help promote my music but it's never really worked can you foward my message to a community manager who can delete just my spotify community account so i wont look so openly unprofessional trying to pitch music on the...

Visitor

i made this community account to help promote my music but it's never really worked can you foward my message to a community manager who can delete just my spotify community account so i wont look so...

Jose_M

Spotify Star

238 Views

1 replies

0 likes

Account
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay for premium and can’t access account!! Help!!!

So I just bought a new phone and switched from an android to an iphone. On my old android I had set up a premium Spotify account and made the account through Facebook. The Facebook linked got hacked and deleted and it automatically linked with the ne...

Visitor

 So I just bought a new phone and switched from an android to an iphone. On my old android I had set up a premium Spotify account and made the account through Facebook. The Facebook linked got h...

Guido

Spotify Legend

367 Views

1 replies

0 likes

Account
Login
Premium
  • 367 Views
  • 1 replies
  • 0 likes

Randomly appearing Playlist and Device.

PlanPremiumCountry GBDeviceDesktop/iPhone 5 Operating System(iOS 10/Windows 10.) My Question or Issue Randomly, without my doing, a fresh pair of playlist appeared along with a device. It also said I was following the author of the aforementioned pla...

Casual Listener

Plan Premium Country  GB Device Desktop/iPhone 5  Operating System (iOS 10/Windows 10.)   My Question or Issue  Randomly, without my doing, a fresh pair of playlist appe...

Jose_M

Spotify Star

429 Views

6 replies

1 likes

Account
Security
  • 429 Views
  • 6 replies
  • 1 likes

Wrong account

I locked out of my acount by accident. After resetting my password i locked in again and ended up in another free acount. My premium account including all my play lists seems to be disappeared. How can I get back to my premium account with by playlis...

Newbie

I locked out of my acount by accident. After resetting my password i locked in again and ended up in another free acount. My premium account including all my play lists seems to be disappeared. &nbs...

Billy-J

Spotify Star

226 Views

1 replies

0 likes

Account
Login
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Setting a birth year

Hello,some time ago I created my Spotify account through facebook. Today I went to settings in my spotify account and saw that, my birth year is wrong (it shows 1994, not 2002). On facebook my birth year is correct (day, month and year). What should ...

Newbie

Hello, some time ago I created my Spotify account through facebook. Today I went to settings in my spotify account and saw that, my birth year is wrong (it shows 1994, not 2002). On facebook my birt...

Billy-J

Spotify Star

578 Views

1 replies

0 likes

Account
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot find the email linked to account

Hi all, My brother just paid for a Premium Family account. I received the invitation and got the premium features, but he accidentally logged out from his account and cannot access anymore. His account is not linked to Facebook and none of his email ...

Newbie

Hi all,  My brother just paid for a Premium Family account. I received the invitation and got the premium features, but he accidentally logged out from his account and cannot access anymore. Hi...

Katerina

Spotify Legend

598 Views

1 replies

0 likes

Account
Premium
  • 598 Views
  • 1 replies
  • 0 likes

Managing Multiple Artists through Distrokid

PlanPremiumCountry USADeviceDesktopOperating SystemWindows 10My Question or Issue: Hello,I have a label account with Distrokid. This label has two artists on it, however, I am only able to manage one of them through Spotify.Is there a way to manage b...

Casual Listener

Plan Premium Country  USA Device Desktop Operating System Windows 10 My Question or Issue:   Hello, I have a label account with Distrokid. This label has two artists on it, howev...

babydogreno

Casual Listener

8379 Views

2 replies

0 likes

Account
  • 8379 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost my premium account somehow

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountry Device(Samsung Galaxy S9+, PC)Operating System(Android, Windows 10) My Question or Issue Hi. I had been using...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country   Device (Samsung Galaxy S9+, PC) Operating...

Guido

Spotify Legend

1072 Views

1 replies

0 likes

Account
  • 1072 Views
  • 1 replies
  • 0 likes

Spotify Family - moved house

PlanSpotify Family My Question or Issue I recently moved and I see there is now way to change your address to reflect this under Spotify Family. I have canceled my account as per the instructions but do I also need to close it and create a whole new ...

Casual Listener

 Plan Spotify Family   My Question or Issue   I recently moved and I see there is now way to change your address to reflect this under Spotify Family. I have canceled my account a...

iantmoore

Casual Listener

967 Views

2 replies

0 likes

Account
Subscription
  • 967 Views
  • 2 replies
  • 0 likes

My account Hacked

PlanPremiumCountry NorwayDevicePc and Iphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account has been hacked and the email is changed so is password against my will

Visitor

Plan Premium Country  Norway Device Pc and Iphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My account has been hacked and the email i...

jmdesin892

Roadie

465 Views

1 replies

0 likes

Account
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plötzlich kein Login mehr möglich

Mein Bruder kann sich plötzlich nicht mehr einloggen. Sind gerade auf Spotify Family ungestiegen und nun kann er sich nicht mehr einloggen. Vor 10Minuten ging es aber mit genau den Logindaten noch einwandfrei.Wenn ich auf Passwort zurück setzen klick...

Newbie

Mein Bruder kann sich plötzlich nicht mehr einloggen. Sind gerade auf Spotify Family ungestiegen und nun kann er sich nicht mehr einloggen. Vor 10Minuten ging es aber mit genau den Logindaten noch ei...

Guido

Spotify Legend

4691 Views

1 replies

0 likes

Account
  • 4691 Views
  • 1 replies
  • 0 likes

Display Facebook name

Hello ! Since a week ago, my user name is replaced by a serie of numbers. Before that my facebook name was displayed, but now it's impossible to put it back. I've tried to disconnect/reconnect but only the number is diplayed instead of my (real) name...

Casual Listener

  Hello !    Since a week ago, my user name is replaced by a serie of numbers. Before that my facebook name was displayed, but now it's impossible to put it back. I've tried to disc...

PauloJMF

Music Fan

650 Views

1 replies

0 likes

Account
  • 650 Views
  • 1 replies
  • 0 likes

If I change my artist name will I have to make a new artist profile?

Hello, I am looking at changing my artist name from "Spector" to "Spector." with a period on the end becuse there were alot of issues with distrubuting it because it would end up on another artist page. I would like to know that if I change my name w...

Newbie

  Hello,   I am looking at changing my artist name from "Spector" to "Spector." with a period on the end becuse there were alot of issues with distrubuting it because it would end up on ...

Maxim

Spotify Star

348 Views

1 replies

0 likes

Account
  • 348 Views
  • 1 replies
  • 0 likes

Delayed Payment

PlanPremiumCountry Norway DeviceHuawei P9Operating SystemAndroid My Question or IssueHi. I am currently broke at the moment. I get my monthly salary on Monday/Tuesday and can't pay for Spotify before that. I hope this doesn't give me any problems wit...

Newbie

Plan Premium Country  Norway  Device Huawei P9 Operating System Android   My Question or Issue Hi.  I am currently broke at the moment. I get my monthly salary on Monda...

Maxim

Spotify Star

1083 Views

1 replies

0 likes

Premium
  • 1083 Views
  • 1 replies
  • 0 likes

Solved!! Reuse Username as Artist?

Hello!I am an individual artist who was trying to make an artist account, but accidentally just made a listeners one instead. I was going to delete this account so that I could still use the username I entered for it for my artist account, but I read...

Newbie

Hello! I am an individual artist who was trying to make an artist account, but accidentally just made a listeners one instead. I was going to delete this account so that I could still use the userna...

Maxim

Spotify Star

1200 Views

1 replies

0 likes

Account
Login
Other
  • 1200 Views
  • 1 replies
  • 0 likes