Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80326 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653579 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
733960 Views
18 replies
29 likes
I have verify student acount, but now I pay full price without sale. Where is a problem?Thank you PlanPremiumCountry Czech RepublicDeviceiPhone7, DELLOperating SystemiOS Windows My Question or Issue
I have verify student acount, but now I pay full price without sale. Where is a problem? Thank you Plan Premium Country Czech Republic Device iPhone7, DELL Operating Syste...
Composer
383 Views
1 replies
0 likes
i made this community account to help promote my music but it's never really worked can you foward my message to a community manager who can delete just my spotify community account so i wont look so openly unprofessional trying to pitch music on the...
i made this community account to help promote my music but it's never really worked can you foward my message to a community manager who can delete just my spotify community account so i wont look so...
Spotify Star
238 Views
1 replies
0 likes
So I just bought a new phone and switched from an android to an iphone. On my old android I had set up a premium Spotify account and made the account through Facebook. The Facebook linked got hacked and deleted and it automatically linked with the ne...
So I just bought a new phone and switched from an android to an iphone. On my old android I had set up a premium Spotify account and made the account through Facebook. The Facebook linked got h...
Spotify Legend
367 Views
1 replies
0 likes
PlanPremiumCountry GBDeviceDesktop/iPhone 5 Operating System(iOS 10/Windows 10.) My Question or Issue Randomly, without my doing, a fresh pair of playlist appeared along with a device. It also said I was following the author of the aforementioned pla...
Plan Premium Country GB Device Desktop/iPhone 5 Operating System (iOS 10/Windows 10.) My Question or Issue Randomly, without my doing, a fresh pair of playlist appe...
Spotify Star
427 Views
6 replies
1 likes
I locked out of my acount by accident. After resetting my password i locked in again and ended up in another free acount. My premium account including all my play lists seems to be disappeared. How can I get back to my premium account with by playlis...
I locked out of my acount by accident. After resetting my password i locked in again and ended up in another free acount. My premium account including all my play lists seems to be disappeared. &nbs...
Spotify Star
225 Views
1 replies
0 likes
Hello,some time ago I created my Spotify account through facebook. Today I went to settings in my spotify account and saw that, my birth year is wrong (it shows 1994, not 2002). On facebook my birth year is correct (day, month and year). What should ...
Hello, some time ago I created my Spotify account through facebook. Today I went to settings in my spotify account and saw that, my birth year is wrong (it shows 1994, not 2002). On facebook my birt...
Spotify Star
576 Views
1 replies
0 likes
Hi all, My brother just paid for a Premium Family account. I received the invitation and got the premium features, but he accidentally logged out from his account and cannot access anymore. His account is not linked to Facebook and none of his email ...
Hi all, My brother just paid for a Premium Family account. I received the invitation and got the premium features, but he accidentally logged out from his account and cannot access anymore. Hi...
Spotify Legend
596 Views
1 replies
0 likes
PlanPremiumCountry USADeviceDesktopOperating SystemWindows 10My Question or Issue: Hello,I have a label account with Distrokid. This label has two artists on it, however, I am only able to manage one of them through Spotify.Is there a way to manage b...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue: Hello, I have a label account with Distrokid. This label has two artists on it, howev...
Casual Listener
8366 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountry Device(Samsung Galaxy S9+, PC)Operating System(Android, Windows 10) My Question or Issue Hi. I had been using...
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country Device (Samsung Galaxy S9+, PC) Operating...
Spotify Legend
1071 Views
1 replies
0 likes
PlanSpotify Family My Question or Issue I recently moved and I see there is now way to change your address to reflect this under Spotify Family. I have canceled my account as per the instructions but do I also need to close it and create a whole new ...
Plan Spotify Family My Question or Issue I recently moved and I see there is now way to change your address to reflect this under Spotify Family. I have canceled my account a...
Casual Listener
961 Views
2 replies
0 likes
PlanPremiumCountry NorwayDevicePc and Iphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account has been hacked and the email is changed so is password against my will
Plan Premium Country Norway Device Pc and Iphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My account has been hacked and the email i...
Roadie
463 Views
1 replies
0 likes
Mein Bruder kann sich plötzlich nicht mehr einloggen. Sind gerade auf Spotify Family ungestiegen und nun kann er sich nicht mehr einloggen. Vor 10Minuten ging es aber mit genau den Logindaten noch einwandfrei.Wenn ich auf Passwort zurück setzen klick...
Mein Bruder kann sich plötzlich nicht mehr einloggen. Sind gerade auf Spotify Family ungestiegen und nun kann er sich nicht mehr einloggen. Vor 10Minuten ging es aber mit genau den Logindaten noch ei...
Spotify Legend
4690 Views
1 replies
0 likes
Hello ! Since a week ago, my user name is replaced by a serie of numbers. Before that my facebook name was displayed, but now it's impossible to put it back. I've tried to disconnect/reconnect but only the number is diplayed instead of my (real) name...
Hello ! Since a week ago, my user name is replaced by a serie of numbers. Before that my facebook name was displayed, but now it's impossible to put it back. I've tried to disc...
Music Fan
650 Views
1 replies
0 likes
Hello, I am looking at changing my artist name from "Spector" to "Spector." with a period on the end becuse there were alot of issues with distrubuting it because it would end up on another artist page. I would like to know that if I change my name w...
Hello, I am looking at changing my artist name from "Spector" to "Spector." with a period on the end becuse there were alot of issues with distrubuting it because it would end up on ...
Spotify Star
345 Views
1 replies
0 likes
PlanPremiumCountry Norway DeviceHuawei P9Operating SystemAndroid My Question or IssueHi. I am currently broke at the moment. I get my monthly salary on Monday/Tuesday and can't pay for Spotify before that. I hope this doesn't give me any problems wit...
Plan Premium Country Norway Device Huawei P9 Operating System Android My Question or Issue Hi. I am currently broke at the moment. I get my monthly salary on Monda...
Spotify Star
1081 Views
1 replies
0 likes
Hello!I am an individual artist who was trying to make an artist account, but accidentally just made a listeners one instead. I was going to delete this account so that I could still use the username I entered for it for my artist account, but I read...
Hello! I am an individual artist who was trying to make an artist account, but accidentally just made a listeners one instead. I was going to delete this account so that I could still use the userna...
Spotify Star
1200 Views
1 replies
0 likes
PlanFreeCountry United StatesDeviceWindows 10 DesktopOperating SystemWindows 10 My Question or IssuePeople use Spotify at public events, there are MANY people who's religious views are against this, children use spotify, super markets use spotify Yet...
Plan Free Country United States Device Windows 10 Desktop Operating System Windows 10 My Question or Issue People use Spotify at public events, there are MANY people who'...
Spotify Legend
350 Views
1 replies
2 likes
PlanPremiumCountry CanadaDevicePlayStation4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to use spotify on my ps4 but it keeps saying you cant use spotify abroad for more than 14 days. I've never even left c...
Plan Premium Country Canada Device PlayStation4 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to use spotify on my ...
Casual Listener
349 Views
2 replies
0 likes
Hi, How do I run a banner ad on spotify app that is not a voice over self serve ad? I see banners and large image ads with no voice over and wondered what service I need to use to run these type of ads. Adchoice or Adword? Thanks
Hi, How do I run a banner ad on spotify app that is not a voice over self serve ad? I see banners and large image ads with no voice over and wondered what service I need to use to run thes...
Spotify Star
905 Views
1 replies
0 likes
Hi. Sometimes songs are automatically added to lists already created or to the favorites list at times when I have not connected. I have changed the password several times but it keeps happening. This is normal?
Hi. Sometimes songs are automatically added to lists already created or to the favorites list at times when I have not connected. I have changed the password several times but it keeps happen...
Casual Listener
194 Views
1 replies
0 likes
