Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14775 Views

7 replies

11 likes

Security
  • 14775 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553516 Views

991 replies

116 likes

Account
  • 553516 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131152 Views

74 replies

12 likes

Account
Login
Premium
  • 131152 Views
  • 74 replies
  • 12 likes

Playlist deleted

FreeHolland Iphone xsIos suddenly all my playlists and account got deleted. I cant recover them on the website. How could i get these back?

Visitor

  Free Holland   Iphone xs Ios     suddenly all my playlists and account got deleted. I cant recover them on the website. How could i get these back?  

Nikolaj_Madsen

Newbie

831 Views

6 replies

0 likes

Account
  • 831 Views
  • 6 replies
  • 0 likes

How do I view the address on my account?

PlanFamily PremiumCountryIreland My Question or Issue Just need to see what my address on my account is.

Newbie

  Plan Family Premium Country Ireland   My Question or Issue  Just need to see what my address on my account is.

Maxim

Spotify Star

467 Views

1 replies

1 likes

Account
  • 467 Views
  • 1 replies
  • 1 likes

Solved!! Spotify does not recognise my account as premium subscriber anymore

Hello. I recently deleted my facebook account which is tied to my Spotify account and now Spotify seem to think I am a regular subscriber. The weird thing is I am still paying the monthly premium subscription. Anyone else experienced this issue? What...

Newbie

Hello.   I recently deleted my facebook account which is tied to my Spotify account and now Spotify seem to think I am a regular subscriber. The weird thing is I am still paying the ...

Billy-J

Spotify Star

474 Views

1 replies

0 likes

Account
Premium
Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Mail about password

My Question or IssueMy account was hacked a while back. I have been getting this email over and over for a long time and I am worried that someone is trying to hack me again. It was in Spanish (I think) one time but normally it is in Swedish (my nati...

Newbie

My Question or Issue My account was hacked a while back. I have been getting this email over and over for a long time and I am worried that someone is trying to hack me again. It was in Spanish...

Maxim

Spotify Star

529 Views

1 replies

0 likes

Account
  • 529 Views
  • 1 replies
  • 0 likes

Problem in changing country in settings

PlanFreeCountry ItalyDevice(Dell)Operating System(Windows 10) My Question or Issue Hello, I cannot access my Spotify because of error 408: my Country does not match the one in my profile. If i go to the profile to change this, i see that it says UK (...

Casual Listener

Plan Free Country  Italy Device (Dell) Operating System (Windows 10)   My Question or Issue  Hello, I cannot access my Spotify because of error 408: my Country does not match...

Maxim

Spotify Star

465 Views

3 replies

0 likes

Account
Login
  • 465 Views
  • 3 replies
  • 0 likes

Unable to reset password

I went onto my Spotify account and I was logged out. I tried to type in passwords but they didn't work so I tried to reset my password. I got the that was supposed to be sent to me. I clicked on the link and it gave a screen saying "password reset li...

Casual Listener

I went onto my Spotify account and I was logged out. I tried to type in passwords but they didn't work so I tried to reset my password. I got the that was supposed to be sent to me. I clicked on...

Bella_K

Composer

1072 Views

3 replies

0 likes

Account
Login
Other
  • 1072 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Family: Different accounts cannot play music simultaneously

PlanPremiumCountry USADeviceiPhone X, PC, Mac OSXOperating SystemiOS 12.1.2, Windows 10My Question or Issue If my sister is listening to her music on her seperate account under the family plan, and then I open the spotify app, I am prompted to contin...

Newbie

Plan Premium Country  USA Device iPhone X, PC, Mac OSX Operating System iOS 12.1.2, Windows 10 My Question or Issue  If my sister is listening to her music on her seperate account ...

Billy-J

Spotify Star

774 Views

1 replies

0 likes

Account
Other
  • 774 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly Not Updating

Hi folks, My Discover Weekly has been stuck updating (13 days so far since last update): https://open.spotify.com/user/spotify/playlist/37i9dQZEVXcIcIXVGuzpz3?si=TVznHqwtTkuyNFF7qvZz4A Fortunately, it's one of my favorite DWs in a long time, so that'...

Casual Listener

Hi folks,    My Discover Weekly has been stuck updating (13 days so far since last update):   https://open.spotify.com/user/spotify/playlist/37i9dQZEVXcIcIXVGuzpz3?si=TVznHqwtTkuyN...

seanmatheny

Casual Listener

971 Views

4 replies

0 likes

Account
Premium
Subscription
  • 971 Views
  • 4 replies
  • 0 likes

Solved!! Account disappeared

Plan:Free My account seemed to disappear, couldn't log in through phone nor browser. Did a password reset using web browser, it worked fine.Note: Fixed the problem almost immediately after noticing (approx. 1 day from occurrence)

Newbie

Plan: Free    My account seemed to disappear, couldn't log in through phone nor browser.  Did a password reset using web browser, it worked fine. Note:  Fixed the problem al...

Jose_M

Spotify Star

11285 Views

1 replies

0 likes

Account
  • 11285 Views
  • 1 replies
  • 0 likes

Eventbrite Events on my artist profile.

Hello, so i heard i could start listing my Eventbrite events on my artist page. How do i go about doing this? Thanks in advance

Newbie

Hello,  so i heard i could start listing my Eventbrite events on my artist page. How do i go about doing this? Thanks in advance

Billy-J

Spotify Star

795 Views

1 replies

0 likes

Account
  • 795 Views
  • 1 replies
  • 0 likes

Solved!! Can't link Facebook account

PlanPremiumCountry DevicePC, Samsung S8Operating SystemAndroid, Windows, Linux My Question or Issue When I link my account to Facebook I can't see my friends and after I restart the app it asks me to link it again.

Casual Listener

Plan Premium Country   Device PC, Samsung S8 Operating System Android, Windows, Linux   My Question or Issue  When I link my account to Facebook I can't see my friends and af...

SERISET

Casual Listener

379 Views

2 replies

0 likes

Account
Login
  • 379 Views
  • 2 replies
  • 0 likes

change country

Hi, I'm trying to change my country in my account settings beceause my profil is now in France but I live also in Spain and I would like to join my Family Plan based in Spain. However, on the dropdown list, I only have the country where I am currentl...

Newbie

Hi,  I'm trying to change my country in my account settings beceause my profil is now in France but I live also in Spain and I would like to join my Family Plan based in Spain. H...

Maxim

Spotify Star

329 Views

1 replies

0 likes

Account
Premium
  • 329 Views
  • 1 replies
  • 0 likes

Spotify widget not working

PlanPremium DeviceHuawei mate 20 lite My Question or Issue I'd like to use the lockscreen widget to change songs and whatnot but it doesn't show up. Is there a possible fix?

Newbie

Plan Premium   Device Huawei mate 20 lite   My Question or Issue  I'd like to use the lockscreen widget to change songs and whatnot but it doesn't show up. Is there a possible f...

Billy-J

Spotify Star

7189 Views

1 replies

0 likes

Premium
  • 7189 Views
  • 1 replies
  • 0 likes

hey, i think i'm hacked too

Hey Everyone, I want to get help and get more attention on this issue as i have seen other people with similar complaints. 1. I can see uknown devices connected to my account, i don't own android.. what the **bleep**?2. i have weird new playlists...3...

Newbie

  Hey Everyone,   I want to get help and get more attention on this issue as i have seen other people with similar complaints.  1. I can see uknown devices connected to my account,...

Brunelicia

Community Legend

367 Views

1 replies

0 likes

Account
Security
  • 367 Views
  • 1 replies
  • 0 likes

nao consigo redefinir minha senha, mesmo recebendo o link no meu email, diz que o link expirou

My Question or Issue Não consigo redefinir minha senha, o link enviado ao meu gmail não funciona, já tentei varias vezes, tenho uma assinatura premium e não consigo usar por isso.assinatura premiumiphone xios 12brazil

Newbie

    My Question or Issue  Não consigo redefinir minha senha, o link enviado ao meu gmail não funciona, já tentei varias vezes, tenho uma assinatura premium e não consigo usar por is...

Brunelicia

Community Legend

1330 Views

1 replies

0 likes

Login
  • 1330 Views
  • 1 replies
  • 0 likes

One-time payment via Momo not working

PlanN/ACountryVietnam DeviceNokia 7 PlusOperating SystemAndroid 9 My Question or IssueI made my one-time payment (1 month) using Momo.The transaction in Momo was successful (my Momo balance was subtracted) but when I was redirected to live.adyen.com/...

Casual Listener

Plan N/A Country Vietnam   Device Nokia 7 Plus Operating System Android 9   My Question or Issue I made my one-time payment (1 month) using Momo. The transaction in Momo was suc...

easd

Casual Listener

857 Views

1 replies

0 likes

Premium
  • 857 Views
  • 1 replies
  • 0 likes

Solved!! Change my personal information

Hello.I just wanted to know how can I change my birth date on Spotify if I created the account with a Facebook account. When I created my Facebook account, I was 10 years old, and in order to do so, I had to add a fake birth date there.I created my S...

Casual Listener

Hello. I just wanted to know how can I change my birth date on Spotify if I created the account with a Facebook account.   When I created my Facebook account, I was 10 years old, and in order...

josemartinezbe

Regular

1068 Views

2 replies

0 likes

Account
Free
Login
Other
  • 1068 Views
  • 2 replies
  • 0 likes

Have I been hacked?

PlanPremiumCountry UkDeviceFairphoneOperating SystemAndroid My Question or Issue I have had some pretty weird stuff going on with my Spotify account in the last few weeks. I play Spotify on my phone as well as on a pc using the Spotify app; (A) when ...

Visitor

  Plan Premium Country  Uk Device Fairphone Operating System Android   My Question or Issue  I have had some pretty weird stuff going on with my Spotify account in the ...

OneByBoo

Roadie

282 Views

1 replies

0 likes

Account
Login
Security
  • 282 Views
  • 1 replies
  • 0 likes

Username is a bunch of random numbers and letters

PlanPremium My username (My actual name) Turned into a bunch of letters and numbers some months ago and thought it just was some bug, that would disappear over time, but it hasn't My user name now is: 21lofy4ed66bu4j7lavl66pliI would just like to be ...

Casual Listener

Plan Premium     My username (My actual name) Turned into a bunch of letters and numbers some months ago and thought it just was some bug, that would disappear over time, but it hasn't&...

OneByBoo

Roadie

270 Views

1 replies

0 likes

Account
  • 270 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Temporarily freeze song analysis

PlanPremiumCountryUSADeviceComputer; Ipad Pro; Android Phone (I use all 3 with Spotify)Operating System(Windows 10; iOS 12.1.1; Android 8.0.0) My Question or Issue There are times when I want to listen to a certain genre, for instance late at night, ...

Regular

Plan Premium Country USA Device Computer; Ipad Pro; Android Phone (I use all 3 with Spotify) Operating System (Windows 10; iOS 12.1.1; Android 8.0.0)   My Question or Issue   The...

Guido

Spotify Legend

909 Views

2 replies

0 likes

Other
  • 909 Views
  • 2 replies
  • 0 likes