Randomly appearing Playlist and Device.

[GingerGovernor]

Plan

Premium

Country

 GB

Device

Desktop/iPhone 5 

Operating System

(iOS 10/Windows 10.)

My Question or Issue

 Randomly, without my doing, a fresh pair of playlist appeared along with a device. It also said I was following the author of the aforementioned playlist - something I certainly didn't as it was entirely in Spanish, a language I don't speak. I've updated my email as well as changing my password, the devise has since disappeared and I deleted the playlists. What I'd like to know is, how was my account logged into?

[Jose_M]

Hello @GingerGovernor!

Thanks for coming to the Community. I'll be here to help you out. 

Sounds like someone has gained access to your account. I'd recommend  checking out this Support article for the next steps to take.

Hope this helps!

[GingerGovernor]

I've already adjusted my email, its password as well as the account's. What I was wondering is how this had happened - this is the first time anything has ever happened to me and I have over 25+ accounts. Is there two factor authentication, or any other extended security measures I and others could take to ensure the safety of our accounts?

[GingerGovernor]

Just to clarify, I mean online accounts in general not exclusively Spotify accounts. 

[Jose_M]

Hello @GingerGovernor!

Thanks for your reply 🙂

Rest assured that Spotify's platform and user records are totally secure. Account takeovers usually happen because of a breach on another service. If you use the same password for several services, they all have the potential to be compromised if one has a security breach.

Spotify is currently considering a 2 factor authentication system to improve its security. Make sure to add your votes and comments to this idea and hopefully it will be implemented. I'd also recommend checking out this Support article for tips on how to protect your account. 

Hope this helps and make sure to let me know if you have any other questions!

[GingerGovernor]

Thank you for taking the time out to reply to me again. 

I appreciate you telling me, I've changed passwords as I've felt necessary and made sure that my email is as secure as I can. Admittedly my accounts was probably compromised, though I've gone through the reccomemded channel of sorting the email and password.

Again, thank you for the time you've taken out to respond. If anything else happens I'll be sure to get on touch. 

[Jose_M]

I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I might be able to help with 🙂
https://open.spotify.com/track/18oyq3ocsV8gcp9Ce5zL5v?si=lJfas053TQK-59kP5XQLTQ