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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282239 Views
  • 829 replies
  • 87 likes
  • Account
  • 282239 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134105 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134105 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76096 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76096 Views
  • 63 replies
  • 8 likes

Password retrvial from an email is not in use

APlanFree/PremiumCountry Mac Operating SystemIos10 My Question or Issue I can’t log into my premium account. I seem to have lost my password and the email account attached is no longer in use...any ideas ?

  • Visitor
  • APlan Free/Premium Country   Mac   Operating System Ios10   My Question or Issue  I can’t log into my premium account. I seem to have lost my password and the email acc...
  • Koyubi
  • Music Fan
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Unique Situation -- Do I still qualify for Student Premium?

Do people who graduate but are still affiliated with their institution via Fellowships etc receive eligibility for student discounts, especially if they are studying as part of the fellowship? I don't think SheerID technology itself is intelligent en...

  • Casual Listener
  • Do people who graduate but are still affiliated with their institution via Fellowships etc receive eligibility for student discounts, especially if they are studying as part of the fellowship? I don'...
  • 3iq-zp8psz_he
  • Music Fan
  • 2279 Views
  • 3 replies
  • 0 likes
  • 2279 Views
  • 3 replies
  • 0 likes

Account hacked need help

PlanPremiumCountry USDeviceWindows PcOperating SystemWindows 10 someone is using my account at the same time as me (not someone i know) and i cant get them off i have changed password multiple times and they keep getting back in this is riduclous. it...

  • Newbie
  • Plan Premium Country  US Device Windows Pc Operating System Windows 10    someone is using my account at the same time as me (not someone i know) and i cant get them off i hav...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Premium won't cancel

My Question or IssueMy Premuim subscription is due to renew in three days. I do not want it to renew and to be charged again. However, everytime I try to cancel the subscription I get a message from Spotify "Oops, something went wrong, try again." In...

  • Visitor
  •     My Question or Issue My Premuim subscription is due to renew in three days.  I do not want it to renew and to be charged again.  However, everytime I try to cancel the subs...
  • Bittencourt
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Premium
  • 431 Views
  • 1 replies
  • 0 likes

Spotify family deleted all my playlists that i had previously via my own premium subscription??

Operating System(Galaxy S9 Android My Question or Issue I moved from premium to family, and after I was invited to family, all my playlists etc are gone??

  • Newbie
  •   Operating System (Galaxy S9 Android   My Question or Issue  I moved from premium to family, and after I was invited to family, all my playlists  etc are gone??
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Friend Feed stopped working on multiple platforms

PlanFreeCountry USADeviceMacbook Pro Late 2011, custom built PCOperating SystemMacOS 10.13.5, Windows 10 1803 My Question or Issue The friend feed has stopped working for me since early yesterday on all relevant platforms, throwing me the error: "Hmm...

  • Casual Listener
  • Plan Free Country  USA Device Macbook Pro Late 2011, custom built PC Operating System MacOS 10.13.5, Windows 10 1803   My Question or Issue  The friend feed has stopped worki...
  • Alfredo
  • Roadie
  • 851 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 851 Views
  • 3 replies
  • 0 likes

Superuser Contribution conenct with facebook

Hi, I creat my account with email and now i want to connect it with facebook. i went into setting with my PC and click connect to facebook and nothing happen. Not even a window pop-up. Then i tried on my iphone and when i click on connect to facebook...

  • Regular
  • Hi,   I creat my account with email and now i want to connect it with facebook. i went into setting with my PC and click connect to facebook and nothing happen. Not even a window pop-up. Then ...
  • Alfredo
  • Roadie
  • 1548 Views
  • 6 replies
  • 0 likes
  • Account
  • 1548 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Issues with radio and feed

PlanPremiumCountryItaly DeviceAnySystemAndroid, Windows 10My Question or Issue Can't create a new Radio from songs or playlist and the entire feed doesn't work (my internet connection work fine and also the other features of the app)

  • Casual Listener
  • Plan Premium Country Italy  Device Any System Android, Windows 10 My Question or Issue  Can't create a new Radio from songs or playlist and the entire feed doesn't work (my interne...
  • Alfredo
  • Roadie
  • 861 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 861 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium promo subscription 3 months for Php 9.00

PlanSpotify Premium promo subscription 3 months for Php 9.00 Country Philippines DeviceLenovo desktop Operating SystemWindows 10 My Question or IssueI subscribe to the Spotify Premium promo subscription 3 months for Php 9.00 but my VISA was charge on...

  • Newbie
  • Plan Spotify Premium promo subscription 3 months for Php 9.00   Country  Philippines   Device Lenovo desktop   Operating System Windows 10   My Question or Issue ...
  • Alfredo
  • Roadie
  • 1743 Views
  • 1 replies
  • 0 likes
  • 1743 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to Facebook issues

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemWindows 10 My Question or Issue I created a new account. Then I found I had already an account by using Facebook to create it. I deleted that spotify account. I then tried to connect to Facebook wi...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone 6s Operating System Windows 10   My Question or Issue  I created a new account. Then I found I had already an account by using Faceboo...
  • Alfredo
  • Roadie
  • 580 Views
  • 3 replies
  • 1 likes
  • 580 Views
  • 3 replies
  • 1 likes

Recibí un correo raro

PlanPremium My Question or Issue Recibí un correo diciendo que un número de 10 dígitos no concuerda con mi dirección y que si en 7 días no recibían respuesta mi plan premium sería dado de baja .

  • Casual Listener
  • Plan Premium   My Question or Issue  Recibí un correo diciendo que un número de 10 dígitos no concuerda con mi dirección y que si en 7 días no recibían respuesta mi plan premium sería d...
  • 4q57-_qcx7kmj
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

I need some help by my new account ;-)

PlanPremiumCountryBelgium Device(Samsung Galaxy 7)Operating System(Windows 10) My Question or IssueHi, i need some help by my new account.Yesterday i had some troubles with Facebook, i could not see what music i was playing. Then I saw that my mail a...

  • Visitor
  • Plan Premium Country Belgium   Device (Samsung Galaxy 7) Operating System (Windows 10)   My Question or Issue Hi, i need some help by my new account. Yesterday i had some troubl...
  • user-removed
  • Not applicable
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Solved!! Premium on pc and free on mobile?

I have a premium on PC but when I go to the account it shows that I have free, I'm free on my mobile and can not connect where is the error?

  • Newbie
  • I have a premium on PC but when I go to the account it shows that I have free, I'm free on my mobile and can not connect where is the error?
  • Bittencourt
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! Close Account Email doesn't come through

I HAVE PREVIOUSLY ASKED THE FOLLOWING QUESTION: Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/us/close-account/ and I still have not received the email. I have check...

  • Visitor
  • I HAVE PREVIOUSLY ASKED THE FOLLOWING QUESTION:   Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/...
  • Maxim
  • Spotify Star
  • 2598 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 2598 Views
  • 4 replies
  • 0 likes

Can't Connect with Facebook Friends because they don't show up

PlanPremiumCountryCanada DeviceiPhone, Desktop My Question or IssueI have been trying to connect with my friends on Spotify since I just upgraded to Premium. However, since Spotify automatically assigns you a username now, it is difficult to search a...

  • Casual Listener
  •   Plan Premium Country Canada  Device iPhone, Desktop  My Question or Issue I have been trying to connect with my friends on Spotify since I just upgraded to Premium. However, ...
  • i76-wa1d7b_n
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en elmismo movil pero siempre se lacieran? Que puedo hacer..

  • Casual Listener
  • hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en el mismo movil pero siempre se la cieran? Que pued...
  • SergioDavid
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium
  • 304 Views
  • 1 replies
  • 0 likes

How to recover hacked account?

TUỔI NÀO HỢP NUÔI RÙA PHONG THỦY TRONG NHÀ? CÁCH NUÔI RÙA NƯỚC VÀ LƯU ÝNuôi rùa xui hay hên? Tuổi nào mới hợp nuôi rùa phong thủy bảo vệ gia chủ khỏi tai ương. Nhặt được rùa có làm sao không? Cách nuôi rùa nước trong bể cá cảnh trong nhà.Nuôi rùa có ...

  • Newbie
  • TUỔI NÀO HỢP NUÔI RÙA PHONG THỦY TRONG NHÀ? CÁCH NUÔI RÙA NƯỚC VÀ LƯU Ý Nuôi rùa xui hay hên? Tuổi nào mới hợp nuôi rùa phong thủy bảo vệ gia chủ khỏi tai ương. Nhặt được rùa có làm sao không? Các...
  • IguanaSetup
  • Community Legend
  • 1112 Views
  • 1 replies
  • 0 likes
  • Account
  • 1112 Views
  • 1 replies
  • 0 likes

Spotify cannot log in

Recently my Spotify log out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I know my firewall will update by itself so I got no worries about th...

  • Casual Listener
  • Recently my Spotify   log   out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I kn...
  • lej_-42lvduf
  • Casual Listener
  • 968 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 968 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can you only change your email address with premium account?

PlanFreeCountry UKDeviceLaptop & iphoneOperating System? My Question or Issue Why can't I update my email address? The field in edit account won't let me amend. Is it because I have a free account and not a premium one?

  • Casual Listener
  • Plan Free Country  UK Device Laptop & iphone Operating System ?   My Question or Issue  Why can't I update my email address? The field in edit account won't let me amend....
  • Alfredo
  • Roadie
  • 483 Views
  • 4 replies
  • 0 likes
  • 483 Views
  • 4 replies
  • 0 likes

How to upgrade from Premium to Family

Is it possible upgrade my subscription from Premium to Family? If yes, how?Thanks!

  • Casual Listener
  • Is it possible upgrade my subscription from Premium to Family? If yes, how? Thanks!
  • f_sq6u-r90elj
  • Casual Listener
  • 19041 Views
  • 2 replies
  • 0 likes
  • 19041 Views
  • 2 replies
  • 0 likes