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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14857 Views

7 replies

11 likes

Security
  • 14857 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554409 Views

991 replies

116 likes

Account
  • 554409 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131232 Views

74 replies

12 likes

Account
Login
Premium
  • 131232 Views
  • 74 replies
  • 12 likes

Solved!! Can't link Facebook account

PlanPremiumCountry DevicePC, Samsung S8Operating SystemAndroid, Windows, Linux My Question or Issue When I link my account to Facebook I can't see my friends and after I restart the app it asks me to link it again.

Casual Listener

Plan Premium Country   Device PC, Samsung S8 Operating System Android, Windows, Linux   My Question or Issue  When I link my account to Facebook I can't see my friends and af...

SERISET

Casual Listener

385 Views

2 replies

0 likes

Account
Login
  • 385 Views
  • 2 replies
  • 0 likes

change country

Hi, I'm trying to change my country in my account settings beceause my profil is now in France but I live also in Spain and I would like to join my Family Plan based in Spain. However, on the dropdown list, I only have the country where I am currentl...

Newbie

Hi,  I'm trying to change my country in my account settings beceause my profil is now in France but I live also in Spain and I would like to join my Family Plan based in Spain. H...

Maxim

Spotify Star

334 Views

1 replies

0 likes

Account
Premium
  • 334 Views
  • 1 replies
  • 0 likes

Spotify widget not working

PlanPremium DeviceHuawei mate 20 lite My Question or Issue I'd like to use the lockscreen widget to change songs and whatnot but it doesn't show up. Is there a possible fix?

Newbie

Plan Premium   Device Huawei mate 20 lite   My Question or Issue  I'd like to use the lockscreen widget to change songs and whatnot but it doesn't show up. Is there a possible f...

Billy-J

Spotify Star

7193 Views

1 replies

0 likes

Premium
  • 7193 Views
  • 1 replies
  • 0 likes

hey, i think i'm hacked too

Hey Everyone, I want to get help and get more attention on this issue as i have seen other people with similar complaints. 1. I can see uknown devices connected to my account, i don't own android.. what the **bleep**?2. i have weird new playlists...3...

Newbie

  Hey Everyone,   I want to get help and get more attention on this issue as i have seen other people with similar complaints.  1. I can see uknown devices connected to my account,...

Brunelicia

Community Legend

370 Views

1 replies

0 likes

Account
Security
  • 370 Views
  • 1 replies
  • 0 likes

nao consigo redefinir minha senha, mesmo recebendo o link no meu email, diz que o link expirou

My Question or Issue Não consigo redefinir minha senha, o link enviado ao meu gmail não funciona, já tentei varias vezes, tenho uma assinatura premium e não consigo usar por isso.assinatura premiumiphone xios 12brazil

Newbie

    My Question or Issue  Não consigo redefinir minha senha, o link enviado ao meu gmail não funciona, já tentei varias vezes, tenho uma assinatura premium e não consigo usar por is...

Brunelicia

Community Legend

1333 Views

1 replies

0 likes

Login
  • 1333 Views
  • 1 replies
  • 0 likes

One-time payment via Momo not working

PlanN/ACountryVietnam DeviceNokia 7 PlusOperating SystemAndroid 9 My Question or IssueI made my one-time payment (1 month) using Momo.The transaction in Momo was successful (my Momo balance was subtracted) but when I was redirected to live.adyen.com/...

Casual Listener

Plan N/A Country Vietnam   Device Nokia 7 Plus Operating System Android 9   My Question or Issue I made my one-time payment (1 month) using Momo. The transaction in Momo was suc...

easd

Casual Listener

858 Views

1 replies

0 likes

Premium
  • 858 Views
  • 1 replies
  • 0 likes

Solved!! Change my personal information

Hello.I just wanted to know how can I change my birth date on Spotify if I created the account with a Facebook account. When I created my Facebook account, I was 10 years old, and in order to do so, I had to add a fake birth date there.I created my S...

Casual Listener

Hello. I just wanted to know how can I change my birth date on Spotify if I created the account with a Facebook account.   When I created my Facebook account, I was 10 years old, and in order...

josemartinezbe

Regular

1069 Views

2 replies

0 likes

Account
Free
Login
Other
  • 1069 Views
  • 2 replies
  • 0 likes

Have I been hacked?

PlanPremiumCountry UkDeviceFairphoneOperating SystemAndroid My Question or Issue I have had some pretty weird stuff going on with my Spotify account in the last few weeks. I play Spotify on my phone as well as on a pc using the Spotify app; (A) when ...

Visitor

  Plan Premium Country  Uk Device Fairphone Operating System Android   My Question or Issue  I have had some pretty weird stuff going on with my Spotify account in the ...

OneByBoo

Roadie

283 Views

1 replies

0 likes

Account
Login
Security
  • 283 Views
  • 1 replies
  • 0 likes

Username is a bunch of random numbers and letters

PlanPremium My username (My actual name) Turned into a bunch of letters and numbers some months ago and thought it just was some bug, that would disappear over time, but it hasn't My user name now is: 21lofy4ed66bu4j7lavl66pliI would just like to be ...

Casual Listener

Plan Premium     My username (My actual name) Turned into a bunch of letters and numbers some months ago and thought it just was some bug, that would disappear over time, but it hasn't&...

OneByBoo

Roadie

270 Views

1 replies

0 likes

Account
  • 270 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Temporarily freeze song analysis

PlanPremiumCountryUSADeviceComputer; Ipad Pro; Android Phone (I use all 3 with Spotify)Operating System(Windows 10; iOS 12.1.1; Android 8.0.0) My Question or Issue There are times when I want to listen to a certain genre, for instance late at night, ...

Regular

Plan Premium Country USA Device Computer; Ipad Pro; Android Phone (I use all 3 with Spotify) Operating System (Windows 10; iOS 12.1.1; Android 8.0.0)   My Question or Issue   The...

Guido

Spotify Legend

912 Views

2 replies

0 likes

Other
  • 912 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connect my Spotify to a different Fb account.

PlanFreeCountry BelgiumDeviceMoto g6 plusOperating SystemAndroid Oreo My Question or IssueSo my spotify account was created via Facebook.Now this Facebook account is one I don't utilize anymore. And I would like to get rid of it.Problem is my Spotify...

Newbie

  Plan Free Country  Belgium Device Moto g6 plus Operating System Android Oreo   My Question or Issue So my spotify account was created via Facebook. Now this Facebook...

Guido

Spotify Legend

234 Views

2 replies

0 likes

Account
  • 234 Views
  • 2 replies
  • 0 likes

Help was I hacked

My Question or Issue is that somehow 3 day´s ago I was kicked out of my account on my phone and laptop. Idon´t know what happend. If tried to lock back in but on my phone it randomly rests as if I never tiped in my password and on my laptop it says t...

Newbie

  My Question or Issue is that somehow 3 day´s ago I was kicked out of my account on my phone and laptop. Idon´t know what happend. If tried to lock back in but on my phone it randomly rests as...

bobsjame

Casual Listener

394 Views

2 replies

0 likes

Login
Other
Security
  • 394 Views
  • 2 replies
  • 0 likes

Added Hulu account but didn't work

PlanStudent Premium My Question or Issue I clicked create hulu account from my spotify student page and created a new hulu. When I logged out to sign in with another device my hulu account could not be found. I contacted hulu and they couldnt find my...

Newbie

  Plan Student Premium     My Question or Issue  I clicked create hulu account from my spotify student page and created a new hulu. When I logged out to sign in with another...

Maxim

Spotify Star

258 Views

1 replies

0 likes

Other
  • 258 Views
  • 1 replies
  • 0 likes

My account using by another device which I dont know

PlanPremiumCountry TurkeyDeviceiPhone 8Operating SystemiOS 12 My Question or Issue Hello there I have a problem that I just recognized, for 1 or 2 weeks when I open the application from my phone, from web browser or from windows application. There is...

Newbie

Plan Premium Country  Turkey Device iPhone 8 Operating System iOS 12   My Question or Issue  Hello there I have a problem that I just recognized, for 1 or 2 weeks when I open...

katiek_

Composer

696 Views

2 replies

0 likes

Account
Security
  • 696 Views
  • 2 replies
  • 0 likes

Artist with many profiles

Hi! I´m a label manager and few days ago we release an ep of an artist called Thimble. As I can see, this artist have many profiles, almost one for each release. He told me that all that release are from him, but don´t understant why so many profiles...

Newbie

Hi! I´m a label manager and few days ago we release an ep of an artist called Thimble. As I can see, this artist have many profiles, almost one for each release. He told me that all that release are ...

osornios

Spotify Star

966 Views

1 replies

0 likes

  • 966 Views
  • 1 replies
  • 0 likes

Help: Using Spotify at home and on the move

I have the Spotify Premium family plan. My account is hooked up to our Amazon Echo, as well as on my phone, and my wife has her own on her phone. If I'm outside the house listening to music, and she plays a song on the Amazon Echo, since it's on my a...

Newbie

I have the Spotify Premium family plan. My account is hooked up to our Amazon Echo, as well as on my phone, and my wife has her own on her phone.   If I'm outside the house listening to music,...

osornios

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Premium acc reduced to free and i don't Know why

Hey guys , i just logged into my account to check it . So i found that my username has changed to that code in the picrure i sent u guys .and I noticedthat my account is no more premium need help

Casual Listener

 Hey guys , i just logged into my account to check it . So i found that my username has changed to that code in the picrure i sent u guys .and I noticed that my account is no more premium need ...

osornios

Spotify Star

397 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 397 Views
  • 1 replies
  • 0 likes

Artist account

How can I create an artist account converting my user account?  

Newbie

How can I create an artist account converting my user account?    

Bethany_Dawn

Community Legend

303 Views

1 replies

0 likes

Account
  • 303 Views
  • 1 replies
  • 0 likes

I can't register my son, I'll cancel Family account!

I've been trying to register a new account for my son for the past two hours. The sign up page is simply not working. I've tried different devices, browsers, clearing my cache, blah blah. Nothing works. It's ridiculous. If I don't manage to sign him ...

Newbie

  I've been trying to register a new account for my son for the past two hours. The sign up page is simply not working.   I've tried different devices, browsers, clearing my cache, blah ...

Loxer

Community Legend

316 Views

1 replies

0 likes

Account
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Worldwide Distribution - CDBaby on Spotify

Hi there, I'm an artist who's scheduled a release on Spotify via CDBaby. I know that CDBaby covers Spotify releases for most countries (US, Canada, Europe), but does anybody know if Asia is also covered? For example, my home country Indonesia. Has an...

Newbie

  Hi there,    I'm an artist who's scheduled a release on Spotify via CDBaby. I know that CDBaby covers Spotify releases for most countries (US, Canada, Europe), but does anybody kn...

Maxim

Spotify Star

511 Views

1 replies

0 likes

Other
  • 511 Views
  • 1 replies
  • 0 likes