Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9748 Views
  • 3 replies
  • 9 likes
  • Security
  • 9748 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 490925 Views
  • 981 replies
  • 111 likes
  • Account
  • 490925 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213090 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213090 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122231 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122231 Views
  • 72 replies
  • 12 likes

Cannot remove profile picture

PlanPremium  My Question or Issue I cannot remove my profile picture.

  • Newbie
  • Plan Premium    My Question or Issue  I cannot remove my profile picture.
  • Jose_M
  • Spotify Star
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
  • 262 Views
  • 2 replies
  • 0 likes

Changing Spotify Username

Plan: (Premium Family)Country: US Device: PC I was wondering if it was possible to change the display name on my spotify account. It currently says "Spoodah RL" but I only wanted it to say "Spoodah", but I don't see an option to change it? Is it poss...

  • Newbie
  • Plan: (Premium Family) Country: US   Device: PC  I was wondering if it was possible to change the display name on my spotify account. It currently says "Spoodah RL" but I only wanted it...
  • Jose_M
  • Spotify Star
  • 220 Views
  • 1 replies
  • 1 likes
  • Account
  • 220 Views
  • 1 replies
  • 1 likes

Spotify Account - disappeared?

Plan - PremiumCountry - Canada Device - Samsung s6 My Question or IssueMy phone storage was filling up, so I decided to clear out some app data. I cleared the Spotify app data and when I went back to the app, I was no longer logged on to the app. So ...

  • Casual Listener
  • Plan - Premium Country - Canada  Device - Samsung s6     My Question or Issue My phone storage was filling up, so I decided to clear out some app data.  I cleared the Spotif...
  • Jose_M
  • Spotify Star
  • 425 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 425 Views
  • 5 replies
  • 0 likes

Solved!! Facebook link corrupted

PlanPremiumCountry LebanonDeviceWindows // Samsung Note 8Operating SystemWindows 10 // Android My Question or IssueMy account was linked to my Facebook account.I was struggling to get Dolby Atmos on my computer so I had to reinstall the entire operat...

  • Casual Listener
  • Plan Premium Country  Lebanon Device Windows // Samsung Note 8 Operating System Windows 10 // Android   My Question or Issue My account was linked to my Facebook account. I was s...
  • Jose_M
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • Account
  • 385 Views
  • 3 replies
  • 0 likes

Spotify shows Web Player (chrome) twice in devices.

PlanPremiumCountryPolandDeviceiPhone 8Plus and PCOperating SystemiOS 12 and Windows 10 My Question or Issue Hi! Im using two devices, iPhone Spotify app and Web Player on Chrome browser. I dont know the third device (Web Player (Chrome)). I assumed t...

Przechwytywanie.PNG
  • Casual Listener
  • Plan Premium Country Poland Device iPhone 8Plus and PC Operating System iOS 12 and Windows 10   My Question or Issue    Hi!  Im using two devices, iPhone Spotify ...
  • Gmugan
  • Casual Listener
  • 1051 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 1051 Views
  • 5 replies
  • 0 likes

Login via android app on chromebook

My Spotify password does not work as login, only Facebook login works as login. I am 100% sure I have the right spotify password. What is wrong? Facebook login does not work when running the Spotify android app on a Chromebook PlanPremiumCountryUS De...

  • Newbie
  • My Spotify password does not work as login, only Facebook login works as login. I am 100% sure I have the right spotify password. What is wrong?   Facebook login does not work when running the...
  • Jᴀᴄᴋ
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • Login
  • 373 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change country

I had a free US account and now that Spotify has launched in the UAE, I wanted to switch to Premium but it is not letting me change my country. Even though I enter the correct Zip code, it says it's an invalid code. PlanFree/PremiumCountry United Ara...

  • Casual Listener
  • I had a free US account and now that Spotify has launched in the UAE, I wanted to switch to Premium but it is not letting me change my country. Even though I enter the correct Zip code, it says it's ...
  • Oraafat
  • Casual Listener
  • 3210 Views
  • 14 replies
  • 2 likes
  • Account
    Login
  • 3210 Views
  • 14 replies
  • 2 likes

Solved!!Superuser Contribution Playlist Cover Photo- no pencil icon?

PlanPremiumCountryUSA DeviceiPhone 6s Plus and Chromebook ThinkPad My Question or IssueI've been trying to change the cover photos of my playlists for a while now. All the help I've found has said to click on the white pencil tool that is supposed to...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 6s Plus and Chromebook ThinkPad   My Question or Issue I've been trying to change the cover photos of my playlists for a while no...
  • Daisy
  • Spotify Legend
  • 4306 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 4306 Views
  • 4 replies
  • 0 likes

PS4 App

PlanPremiumCountry CanadaDevicePlayStation4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to use spotify on my ps4 but it keeps saying you cant use spotify abroad for more than 14 days. I've never even left c...

  • Casual Listener
  • Plan Premium Country  Canada Device PlayStation4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am trying to use spotify on my ...
  • Mikeyboi420
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 293 Views
  • 2 replies
  • 0 likes

Minha conta foi excluída

PlanPremiumCountry BrasilDeviceMotorola Moto Z3Operating SystemAndroid My Question or IssueMinha conta foi excluída e não consigo mais acessa-la. Ao tentar fazer o login recebo a informação de que os meus dados não estão cadastrados. Porém eu tinha u...

  • Visitor
  •   Plan Premium Country  Brasil Device Motorola Moto Z3 Operating System Android   My Question or Issue Minha conta foi excluída e não consigo mais acessa-la. Ao tentar fazer...
  • Bittencourt
  • Spotify Star
  • 525 Views
  • 3 replies
  • 0 likes
  • Account
  • 525 Views
  • 3 replies
  • 0 likes

ERROR AL REPRODUCIR

PlanPremiumCountryFRANCE Operating SystemWindows XP My Question or IssueMUSICA QUE FIGURA EN TIPOGRAFIA OSCURA Y QUE AL QUERER REPRODUCIRLA INDICA QUE "SPOTIFY NO PUEDE REPRODUCIR ESTO EN ESTE MOMENTO"

  • Newbie
  • Plan Premium Country FRANCE   Operating System Windows XP   My Question or Issue MUSICA QUE FIGURA EN TIPOGRAFIA OSCURA Y QUE AL QUERER  REPRODUCIRLA INDICA QUE "SPOTIFY NO PU...
  • Billy-J
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

Cant login via andriod... offline mode

Once i picked offline mode I couldnt login via andriod. Error message tried to reset account and reported system problems try again later. Login via browser worked fine. Obviously a seriously misguided error sequence. Asked spotify for help... 3 days...

  • Newbie
  • Once i picked offline mode I couldnt login via andriod. Error message tried to reset account and reported system problems try again later. Login via browser worked fine. Obviously a seriously misguid...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Registered with a Fake Facebook profile then the Facebook account got deleted and can't unlink it

PlanPremium DeviceiPhone 5, Windows My Question or IssueI created my spotify with a fake facebook account accidentally. Now I realized that it has been deleted. My name is some gibberish collection of numbers. I want to unlink my Facebook, and connec...

  • Newbie
  • Plan Premium  Device iPhone 5, Windows   My Question or Issue I created my spotify with a fake facebook account accidentally. Now I realized that it has been deleted. My name is some ...
  • Corleyo
  • Music Fan
  • 351 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 351 Views
  • 2 replies
  • 0 likes

Is there a way to check who's following my playlists

Hi, i was wondering if theres any way of checking who is following my playlist. Im on the android version of spotify and it dont seem like theres any way of checking so any suggestions would be appreciated

  • Roadie
  •    Hi, i was wondering if theres any way of checking who is following my playlist. Im on the android version of spotify and it dont seem like theres any way of checking so any suggestions ...
  • Corleyo
  • Music Fan
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 416 Views
  • 1 replies
  • 0 likes

impossible to access account - email no longer existing - cannot stop payment

PlanFree/PremiumCountrySweden Windows My Question or Issue I have just registered a new premium account as I cannot access an old account of mine. The problem is that there is a monthly payment automatically drawn from my bank account on the old spot...

  • Newbie
  •   Plan Free/Premium Country Sweden  Windows    My Question or Issue  I have just registered a new premium account as I cannot access an old account of mine. The probl...
  • Harneet
  • Music Fan
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 370 Views
  • 1 replies
  • 0 likes

Cancel Premium Account Started with Facebook

PlanPremiumCountry BrazilDeviceiPhone 8Operating SystemiOS 10 My Question or Issue I started my premium account with Spotify through Facebook. I left Facebook a while ago and now I don't have access to my Spotify account anymore. The only place that ...

  • Newbie
  • Plan Premium Country  Brazil Device iPhone 8 Operating System iOS 10   My Question or Issue  I started my premium account with Spotify through Facebook. I left Face...
  • Harneet
  • Music Fan
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Cannot access my account anymore.

Plan FreeCountry SpainDevice PCOperating System Windows 7 Hello. Could you please address my issue, I've already contacted the support, this is the reference ticket #13186837. To put it briefly, I deleted my old email account. Forgot to switch the em...

  • Visitor
  • Plan Free Country Spain Device PC Operating System Windows 7   Hello. Could you please address my issue, I've already contacted the support, this is the reference ticket...
  • Hubo
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 518 Views
  • 1 replies
  • 0 likes

Change email

So, few days ago i changed my facebook email and it is linked to my spotify account, but my spotify email still with my old email and i can't change. Anyone could help me?

  • Newbie
  • So, few days ago i changed my facebook email and it is linked to my spotify account, but my spotify email still with my old email and i can't change. Anyone could help me?
  • kejt_
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium disappeared, premium in mobile provider is okay

PlanFree but should be PremuynCountry NetherlandsDeviceSamsung S7 edgeOperating SystemAndroid My Question or Issue Since today my Spotify premium disappeared. I have the premium with my mobile provider.They checked and all is okay. I have already log...

  • Regular
  • Plan Free but should be Premuyn Country  Netherlands Device Samsung S7 edge Operating System Android   My Question or Issue  Since today my Spotify premium disappeared. I hav...
  • Daisy
  • Spotify Legend
  • 756 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 756 Views
  • 10 replies
  • 0 likes

my username and account suddenly changed

PlanPremiumCountry UKDevicevariousOperating SystemAndriod windows 10 etc. My Question or Issue So I was listening to music when it stopped playing! I was logged out of my account and when I tried to log back in, my password didn't work. I reset my pa...

  • Visitor
  • Plan Premium Country  UK Device various Operating System Andriod windows 10 etc.   My Question or Issue  So I was listening to music when it stopped playing! I was logged out...
  • Loxer
  • Community Legend
  • 2074 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 2074 Views
  • 5 replies
  • 0 likes