I'm running out of options

[billy_ruiz]

Almost a month ago, I checked my credit card statement (my wife usually does that for me) then I found I was being charged twice. As soon as i found out, I cut my subscription. I got in touch with our local telecom group (Globe) to continue my subscription but we didn't come into terms. What made it worse is that they accidentally made me a subscriber, I cut it.

I got a reply from Spotify and they informed me the card was also registered for my daughter's account. After clearing everything out, I wanted to continue the subscription but every time I sign up, it keeps saying I'm still a subscriber thorugh our local group. I called them and they keep saying they already cut it...

What happening? How can we fix this? Thanks

[MattSuda]

I suggest you contact support so they can take a look at your account and help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.