Help Wizard

Step 1


I reset my password and lost Premuim

I reset my password and lost Premuim

So I reset my password for Spotify on my phone when i logged back in i lost my Premium

1 Reply

Hey @minhastakreem


Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.


After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂
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