I've moved countries and need to update payment method

[meeriksen]

I have followed the instructions on Spotify site, but they don't work. I put in new card details but when I hit Save/Update it brings up a red message saying that country and payment method don't match, however I am unable to change the country and the new card details won't save either. I have a Premium account and all the info suggests that there shouldn't be any problems with changing things!! Any suggestions that actually work?

[Maxim · Accepted solution]

Hey there,

Thanks for reaching out.

In this case, you'll need to cancel your current subscription and wait for it to end. Once it has ended, you can change your country setting through the dropdown menu here.

Once that's done, you can subscribe to your desired plan using your payment method that's been issued in the country you're currently in at https://spotify.com/premium.

Instructions on how to cancel and how that affects your account can be found at https://support.spotify.com/article/cancel-premium/.

Hope this helps 🙂