I want to get my student discount w a new acct but I can't disassociate my name w my old acct

[JGHwhale]

I had a Premium account using the student discount and my Spotify account was associated with my Facebook. I cancelled my premium account before I deactivated my Facebook a couple weeks ago. I tried to open a new Premium account with my name and no FB association but Sheer ID is saying that my name is still in use with another account.

How do I remove my name from my old Spotify Premium student account to start a new one that isn't associated with FB?

[LordRollin · Accepted solution]

Hi @JGHwhale. This is something that support will need to take a look at for you. No worries, they're easy to get a hold of. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

Hope this helps. Please let me know if you have any other questions, or if there's anything else that I might be able to assist you with. Cheers!

[JGHwhale]

Thank you! I'll contact them right now.