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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80265 Views

9 replies

2 likes

Account
Login
  • 80265 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653369 Views

13 replies

4 likes

Account
  • 653369 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733674 Views

18 replies

29 likes

  • 733674 Views
  • 18 replies
  • 29 likes

Superuser Contribution Iniciar sesión con Facebook

Quiero iniciar sesión con Facebook y me sale el siguiente mensaje. Ayuda!!

Newbie

Quiero iniciar sesión con Facebook y me sale el siguiente mensaje. Ayuda!!

user-removed

Not applicable

662 Views

1 replies

0 likes

Login
  • 662 Views
  • 1 replies
  • 0 likes

I can not Make Payment

I am unable to make the payment of my asinatura premiun, I'm trying the option of credit card and banking billet and none of the forms work.

Newbie

  I am unable to make the payment of my asinatura premiun, I'm trying the option of credit card and banking billet and none of the forms work.

KatesHere

Community Legend

227 Views

1 replies

0 likes

Premium
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Spotify (what kind of Family) Premium?!

Hi, Just apply to Spotify Family Premium.It asks me for my address so it can confirm who I add are my relatives. Well...That doesen't prove anything in my opinion.I want to add my cusins, althoght they spent alot of time in my place they don't live w...

Casual Listener

Hi,    Just apply to Spotify Family Premium. It asks me for my address so it can confirm who I add are my relatives. Well... That doesen't prove anything in my opinion. I want to add m...

KatesHere

Community Legend

570 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 570 Views
  • 3 replies
  • 0 likes

family suscription

Hi, Sombody can help me?Mi husband just now suscribe to an Family plan and he invited me. The thing is in my spotify account i have my maiden address (as I was when I started to use it) and now my husband added me and I can not accept because it tell...

Newbie

Hi, Sombody can help me? Mi husband just now suscribe to an Family plan and he invited me. The thing is in my spotify account i have my maiden address (as I was when I started to use it) and no...

MeeepTheMan

Newbie

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Family has no internet and lives in Jamaica, how can I add them to my account?

Family has no internet and lives in Jamaica, how can I add them to my account?They were able to get music for the 30 day free but need to add to my account to keep them active... any ideas?

Casual Listener

Family has no internet and lives in Jamaica, how can I add them to my account? They were able to get music for the 30 day free but need to add to my account to keep them active... any ideas?

Maxim

Spotify Star

434 Views

3 replies

0 likes

Account
  • 434 Views
  • 3 replies
  • 0 likes

Can't access old account which is premium.

I am no longer able to get into my old facebook which my old account is hooked up to. The stupid help center said to create a new account and to contact them to switch everything over. This is seriously the most dumb help center they dont even have a...

Casual Listener

I am no longer able to get into my old facebook which my old account is hooked up to. The stupid help center said to create a new account and to contact them to switch everything over. This is seriou...

marlonsphere

Roadie

192 Views

1 replies

0 likes

Account
Login
Premium
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Facebook and Student Offer

Hi, i deleted my FB-Account who was connected with UNIDAYS for 50% Off ->>> 4,99€ per Month. Now i wanna create a new Account without FB and Spotify says, my Unidays Account was connected to an old Spotify Accounf (with FB)WHat now?

Casual Listener

Hi,   i deleted my FB-Account who was connected with UNIDAYS for 50% Off ->>> 4,99€ per Month. Now i wanna create a new Account without FB and Spotify says, my Unidays Account was con...

sakura08

Roadie

503 Views

3 replies

0 likes

  • 503 Views
  • 3 replies
  • 0 likes

charged to wrong card

hello wanted to get help on getting payment taken back and charged to the new card on my account any way it can happen?

Newbie

hello wanted to get help on getting payment taken back and charged to the new card on my account any way it can happen?

sakura08

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

My premium family

Hi, i just applied for premium family and my daughter is unable to recieve the premium. in the web it says that it is active but on her phone it says that it is still free. is it that we have to make use of th 7 days trial premium before i go for the...

Newbie

Hi, i just applied for premium family and my daughter is unable to recieve the premium. in the web it says that it is active but on her phone it says that it is still free. is it that we have to make...

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Logging in on iPhone 7

Got a new iPhone yesterday and when I log into the Spotify app it is saying I am using the free subscription which I am not. When I log into the correct web page it is showing my premium subscription. Any ideas on how I can make the app show I am usi...

Newbie

Got a new iPhone yesterday and when I log into the Spotify app it is saying I am using the free subscription which I am not. When I log into the correct web page it is showing my premium subscription...

Astame

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

[Subscription] HELP! I LOST MY SPOTIFY AND HOTMAIL PASSWORD

HELLO!MI EMAIL IS KATERIN4443@HOTMAIL.COM BUT I CANT RESTART MY SPOTIFY PASSWORD BECAUSE FORGOT MY HOTMAIL PASSWORD.I NEED HELP, I DO HAVE SPOTIFY PREMIUM AND I HAVE CHARGES IN MY CREDIT CARD WITHOUT USE MU ACCOUNT PLEASE SEND THE INFORMATION: KATERI...

Newbie

HELLO! MI EMAIL IS KATERIN4443@HOTMAIL.COM BUT I CANT RESTART MY SPOTIFY PASSWORD BECAUSE FORGOT MY HOTMAIL PASSWORD. I NEED HELP, I DO HAVE SPOTIFY PREMIUM AND I HAVE CHARGES IN MY CREDIT CAR...

sakura08

Roadie

524 Views

1 replies

0 likes

Subscription
  • 524 Views
  • 1 replies
  • 0 likes

Spotify family admin change country

I used to work in America and I started a family premium subscription with US credit card.But now I've moved back to Hongkong and that credit card is no longer valid. So that I changed my profile and updated payment method to my HongKong card, and of...

Newbie

I used to work in America and I started a family premium subscription with US credit card. But now I've moved back to Hongkong and that credit card is no longer valid. So that I changed my profile a...

LordRollin

Community Legend

258 Views

1 replies

0 likes

Account
Premium
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Spotify taking my money

I have Spotify included in my phone plan but for some reason money is also coming out of my bank account to pay for Spotify and this shouldn't be happening.

Newbie

I have Spotify included in my phone plan but for some reason money is also coming out of my bank account to pay for Spotify and this shouldn't be happening.

LordRollin

Community Legend

342 Views

1 replies

0 likes

Account
  • 342 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Dein Premium ist zurzeit pausiert

Liebes Spotify Team, leider wurde mein Premium Account pausiert, jedoch habe ich am 10.10.2016, diesen mit € 30 aufgeladen???Bestellnummer 342755697878078, gibt es da einen besonderen Grund dafür? eigentlich sollte der Account noch bis 10.01.2017 gül...

Newbie

Liebes Spotify Team, leider wurde mein Premium Account pausiert, jedoch habe ich am 10.10.2016, diesen mit € 30 aufgeladen??? Bestellnummer 342755697878078, gibt es da einen besonderen Grund dafür? ...

user-removed

Not applicable

1118 Views

1 replies

0 likes

Premium
  • 1118 Views
  • 1 replies
  • 0 likes

Accidentally Deleted Songs On Playlist

So I unknowingly deleted a bunch of songs from a playlist I was wokring on. There used to be like 60 something songs. Now there are only 11 and they are the 11 I just added. Is there anyway to go back to the old version of the playlist? Like restore ...

Newbie

So I unknowingly deleted a bunch of songs from a playlist I was wokring on. There used to be like 60 something songs. Now there are only 11 and they are the 11 I just added. Is there anyway to go bac...

LordRollin

Community Legend

197 Views

1 replies

0 likes

Account
  • 197 Views
  • 1 replies
  • 0 likes

HELP ME!!!!

Hi all straight to the pointI have a spotify account that is free.However I'm sure I opened up another spotify account some time back but I can't remember my log in or password details. But I have been charged 2 sets of £9.99 in the past 2 months so ...

Newbie

Hi all straight to the point I have a spotify account that is free. However I'm sure I opened up another spotify account some time back but I can't remember my log in or password details. But I hav...

LordRollin

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Trying to resubscribe premium- nothing is working

I has to get a new debit card so when spotify went to charge me it didn't work od course. I tried entering in my new card info and it said something went wrong its not working try again or a different card. So i did a different card, didnt work. I ca...

Newbie

I has to get a new debit card so when spotify went to charge me it didn't work od course. I tried entering in my new card info and it said something went wrong its not working try again or a differen...

lunalaika

Newbie

188 Views

1 replies

0 likes

Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Multiple concurrent streams on one account

Hi everyone, is there any chance to have Spotify playing different songs on different devices? To explain - I'm using Spotify at home (via Bose Soundtouch), in my car (via Tesla App) and on my mobile devices. As I have learnt, the Family Account spli...

Newbie

Hi everyone,   is there any chance to have Spotify playing different songs on different devices?   To explain - I'm using Spotify at home (via Bose Soundtouch), in my car (via Tesla App...

ItsJamesJ

Community Legend

994 Views

1 replies

0 likes

Account
Premium
Subscription
  • 994 Views
  • 1 replies
  • 0 likes